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09/04/2017 10/04/2017
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    El Cid Castilla Beach Hotel

    Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
    Hotel website
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    Apr 9 Apr 10
    1 room, 2 adults, 0 children
    Traveller (1485)
    Pool & Beach (366)
    Room & Suite (299)
    Overview

    • Excellent46%
    • Very good27%
    • Average15%
    • Poor6%
    • Terrible3%
    Travellers talk about
    “el cid” (621 reviews)
    “lobby bar” (152 reviews)
    “time share” (165 reviews)
    Free Parking
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    3.5 Star Hotel
    All hotel details
    Offers from El Cid Castilla Beach Hotel
    Offers & Announcements: Premium Summer Loving
    Hotel deals
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    Rooms
    09/04/2017 10/04/2017
    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    All reviews el cid lobby bar time share la pergola la alhambra italian restaurant pool view moro pool castilla beach a la carte restaurants all inclusive package information desk sushi bar kids club beach vendors european plan dinner reservations nightly shows all inclusive plan our waiter
    Reviewed 1 week ago

    My only complaint was my room ( Which was beach side * Room 1090 * ) had a sewer odor coming from the bathroom. When I made it aware to the staff they told me I had to be in my room for them to...More

    Review collected in partnership with this hotel
    Helpful?
    Response from kponzo, Director General at El Cid Castilla Beach Hotel

    Dear Guest, First of all I will like to thank you for taking the time to share your feedback through Trip Advisor. It is through guest reviews such as yours that we can assess the standards of our service, and therefore make changes, so as...More

    Reviewed 1 week ago

    The staff went out of their way to make this a wonderful trip. The only two drawbacks were the following: not enough small peso bills at the cash office. When they ran out, I had to go to a local bank to get smaller bills....More

    Review collected in partnership with this hotel
    Helpful?
    Response from kponzo, Director General at El Cid Castilla Beach Hotel

    Dear Guest, I appreciate that you took time to share your comments about your recent stay at El Cid Castilla. Our objective is to always provide the best service to our guests, so reading this kind of comments makes us realize that all our efforts...More

    Reviewed 1 week ago

    We were a family of four, with kids 10 and 12 years old, staying at this resort for a week in March. We had a great time here. The resort was busy, with a variety of people, from families like us, to spring breaker college...More

    Helpful?
    Response from kponzo, Director General at El Cid Castilla Beach Hotel

    Dear Guest, Thank you for sharing your experience with us through Trip Advisor regarding your recent family's stay with us at El Cid Castilla. I am very pleased to hear that you found our complex nice and you spent a great time, enjoying our facilities....More

    Reviewed 1 week ago

    Just back from a week at El Cid Castilla. We would have moved hotels if it had even been possible but told leaving early we would incur a high penalty to do so! Generally our issues were around all the inconsistencies and lack of response...More

    Helpful?
    Response from GMELCID, Director General at El Cid Castilla Beach Hotel

    Dear Daru, I am very concerned to read your feedback with regards to your recent experience at El Cid Castilla. It is also quite unfortunate to hear how dissatisfied you were during your visit at the hotel and, most importantly, none of my Managers or...More

    Reviewed 1 week ago

    Rooms were comfortable and very clean. The staff goes above and beyond to make your stay enjoyable. Very relaxing, yet as many activities available as you could want to do. Warm well maintained pool, easy access to a beautiful beach.More

    Helpful?
    Response from kponzo, Director General at El Cid Castilla Beach Hotel

    Dear Guest, I appreciate that you took time to share your comments through Trip Advisor about your best vacation ever at El Cid Castilla. You can’t imagine how proud I felt when I read your review; thank you so much for your comments and for...More

    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Parking
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Laundry Service
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Golf Course
    Photos
    Traveller (1485)
    Pool & Beach (366)
    Room & Suite (299)
    Dining (181)
    Nearby
    Nearby Restaurants
    F.I.S.H
    316 reviews
    .30 km away
    Mary's
    373 reviews
    .21 km away
    Rico's Cafe
    351 reviews
    .28 km away
    Los Arcos
    199 reviews
    .28 km away
    Nearby Attractions
    Golden Zone
    319 reviews
    .81 km away
    El Cid El Moro Beach
    255 reviews
    .07 km away
    Onilikan Artisan Liquors
    53 reviews
    .87 km away
    Salsa and Salsa Mazatlan
    377 reviews
    .49 km away
    Questions & AnswersAsk a question
    raiderfan94
    What is included with "all inclusive" package?
    13 March 2017|
    Answer
    Response from kponzo | Property representative |
    Hi, In our all inclusive package you have included some restaurants for breakfast and lunch and 4 a la carte and 1 different buffet every night for dinner. Also you had drinks by the pools (Castilla, Moro and Granada) and... More
    0
    Votes
    Google Translation
    ShawnaJ
    What is the nightlife like? Can you walk to bars or lounges?
    28 February 2017|
    Answer
    Response from kponzo | Property representative |
    Hi Shawna J, Yes we have live music in the bar where you can have drinks and have fun
    0
    Votes
    Google Translation
    lisa c
    Which of the nightly shows are the most popular? Which shows should we not miss?
    27 February 2017|
    Answer
    Response from kponzo | Property representative |
    Hi Lisa C, all of our shows are very good but the most popular is the Mexican one.
    1
    Vote
    Google Translation
    Room Tips
    "1201 King Room - Large room"
    John_Nooyen, 21 hours agoRead review
    "Ocean View rooms are worth the little bit extra"
    Crystal288, 2 days agoRead review
    "We had a beach front room on the 5th floor and the view was excellent."
    karenmY9117PU, 3 days agoRead review
    "Room 1216 Air does NOT work!"
    TNT8903, 3 days agoRead review
    "Ocean View Tower is the way to go, although I haven't stayed in El Moro."
    gwammaj, 7 days agoRead review
    "Love the ocean view tower. Less ocean noise and have both city and ocean view"
    RKapanke, 12 days agoRead review
    "Get Elite Class , worth it . Great views of ocean from suites but waves can be very loud at night ."
    Reddeercouple71, 13 days agoRead review
    "We stayed in a room near the pool which was good."
    Janel548, 16 days agoRead review
    "The tower has the best view of the beach. There is some street noise."
    Rhys J, 18 days agoRead review
    "Take a room in the tower, great view of the ocean"
    Torti, 20 days agoRead review
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