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El Cid Castilla Beach Hotel

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Traveller (1633)
Room & Suite (528)
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Overview
  • Excellent48%
  • Very good28%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“lobby bar”(178 reviews)
“time share”(169 reviews)
“la pergola”(74 reviews)
Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Offers from El Cid Castilla Beach Hotel
Offers & Announcements: Summer of Fun
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Offers & Announcements: Summer of Fun
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Reviews (4,326)
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2,167 results
Traveller rating
817
733
376
146
95
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817
733
376
146
95
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All reviewslobby bartime sharela pergolala alhambraitalian restaurantcastilla beachpool viewall inclusive packagea la carte restaurantsinformation desksushi barkids clubbeach vendorseuropean plandinner reservationsdinner buffetall inclusive plan
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21 - 25 of 2,167 reviews
Reviewed April 20, 2018

This was an ideal place to stay during my most recent visit to Mazatlan. The service is amazing; everyone at every level of staff is super friendly and attentive. I stayed in the main tower, and enjoyed the large room, big balcony and amazing ocean...More

Review collected in partnership with this hotel
Thank LatinFlyer
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded April 20, 2018

Dear guest, Thank you very much for taking a few minutes of your time to share with us your fabulous review about your recent vacation at el Cid Castilla. We are very happy to hear that you enjoyed our wonderful facilities and delicious dishes. We...More

Reviewed April 19, 2018

Fiance and I visited this resort in March 2018. Upon arrival we checked in and were taken to our room. The room had two double beds - I paid for a king - and there were no chairs on the balcony. We went to the...More

Thank tyro32
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded April 23, 2018

Dear Guest, Firstly, I am sad to see to see some of the series of events that took place during your stay and I am also disappointed to learn that we did not meet your expectations. I would like to apologise for the manner you...More

Reviewed April 16, 2018

Overall if you get a good price and you are a simple traveller, this place is great! We went in off season Apr 8-14 2018)- Just after Spring break and Motorcycle week so keep that in mind. Also we eat out quite a bit although...More

1  Thank YYCadventures
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded April 18, 2018

Dear guest, First of all, we would like to thank you for taking the time to write us your feedback regarding your experiences in our facilities during your recent stay. It is thanks to this type of comments that we can continue improving our services...More

Reviewed April 10, 2018

Overall we enjoyed a great vacation at El CID Mazatlan. The hotel was very clean and most staff we encountered were very friendly. The option to eat at any of the restaurants on site was great as there was a lot of variety. Our biggest...More

Review collected in partnership with this hotel
Thank lbruns442018
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded April 11, 2018

Dear guest, First of all we would like to thank you for having taken a few minutes of your appreciable time to write us your feedback regarding your recent stay. We are happy to hear that the service provided by our staff was of high...More

Reviewed April 10, 2018

It was a very friendly for the most part resort. Loved the waiters and waitresses, loved the cleaning staff, some of the front desk need a little better personality. I also would say that buffet was cold.More

Review collected in partnership with this hotel
Thank Marlin S
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded April 11, 2018

Dear Mr. Marlin, Thank you very much for your appreciative comments about your recent stay with us. We are very happy to hear that all the staff in general was friendly and helpful and that they provided quality service. On the other hand, we assure...More

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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Laundry Service
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Golf Course
Heated pool
Outdoor pool
Details
Price range
US$78 - US$406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$78 - US$406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1633)
Room & Suite (528)
Pool & Beach (444)
Dining (193)
Family and Play Areas (20)
Amenities (11)
Business Centre & Event Rooms (10)
Questions & Answers
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Vivi G
April 17, 2018|
AnswerShow all 4 answers
Response from GMELCIDRESORTS | Property representative |
Dear guest, Thank you very much for contacting us through the forum questions of Trip Advisor. Regarding your question, yes you get a towel card on your arrival. And you also have towels in your room. We are pretty sure... More
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Txn_Travelr
April 5, 2018|
AnswerShow all 2 answers
Response from GMELCIDRESORTS | Property representative |
Dear Future Guest, Thank you for contacting us through the Trip Advisor forum questions. Regarding your question, of course you are able to eat at the Castilla and Moro if you are staying at el Cid Granada. We are sure... More
1
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Pamela P
April 4, 2018|
AnswerShow all 5 answers
Response from GMELCIDRESORTS | Property representative |
Dear Pamela, Thank you for contacting us through Trip Advisor forum questions. Yes, all our rooms have safes in there. We are pretty sure you will love your stay. Sincerely,
1
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Google Translation
Room Tips
"Great place to stay!"
Read review
"Choose an ocean view room in the shorter buildings, not the towers."
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"Get a room higher up if you can."
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"Stay at El Moro not El Cid ( they are part of the same complex)"
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