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El Cid El Moro Beach Hotel

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Traveller (730)
Room & Suite (264)
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Overview
  • Excellent51%
  • Very good30%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“el moro”(264 reviews)
“ramon morales”(18 reviews)
“time share”(94 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
Additional information
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Reviews (2,093)
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All reviewsel mororamon moralestime sharefrancisco renteriaactivities staffbedroom suiteall inclusive packagela pergolathe penthousethe wait staffdeer islandtimeshare presentationfull kitchencity tourall inclusive planpool sidenice resort
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461 - 465 of 1,552 reviews
Reviewed March 7, 2017

We've stayed at La Marina every time we come to MZT, but couldn't get in for our first week this year. While El Moro is okay, it definitely is not La Marina. It doesn't have the same sense of community and connection with the staff...More

Thank NDMIII
Response from GMELCID, Director General at El Cid El Moro Beach HotelResponded March 31, 2017

Dear Guest, Thank you for sharing your experience following your recent stay at El Cid Castilla. I am very concerned that you are generally disappointed with the staff attitude during your stay. I would very much like to receive more information with regards to your...More

Reviewed March 5, 2017 via mobile

Stayed here for two weeks.. the transportation from the airport was included.. for a reason.. it's their way of bombarding you with timeshare propaganda for 45 mins. food was good.. grounds were very nice.. for the most part the staff were friendly.. some were ultra...More

Thank Danny F
Response from GMELCID, Director General at El Cid El Moro Beach HotelResponded March 17, 2017

Dear Danny F, We value all guest feedback and concerns and I was disappointed to have learned of your very unfortunate experience at the resort. I can assure you that I have personally looked into your very detailed feedback with my entire team, which further...More

Reviewed March 5, 2017

The overall quality of El CID was fair. The beds were hard and the fitness room, while nice, was small. The service was not the greatest, but we got our needs met. We did enjoy our trip, however we might not chose El CID again.More

Review collected in partnership with Armed Forces Vacation Club
Thank Janeilscho
Response from GMELCID, Director General at El Cid El Moro Beach HotelResponded March 17, 2017

Dear Janeilscho, Thank you for sharing your feedback on TripAdvisor following your recent stay at El Cid Moro. It is only through candid, constructive feedback that we can strive to better our product and refine our services. Our success is measured by how our guests...More

Reviewed March 4, 2017 via mobile

This is a well run hotel. The management has every pool ,every restaurant, front desk, working as a smooth operation to insure we have a wonderful experience. There are resorts with a fancier front lobby or prettier grounds, but I pick El Cid because I...More

Thank carole c
Response from kponzo, Director General at El Cid El Moro Beach HotelResponded March 6, 2017

Dear Guest, Wow! Such a super great comment. Thank you for sharing your experience with us through Trip Advisor. We very pleased to hear that all your vacation with us met your expectation and that our staff was kind and helpful making of your vacation...More

Reviewed March 3, 2017

Upon arrival we found that our room overlooked the local disco. The staff was kind enough to move us to the other side of the resort which was quiet and very nice. The staff was all exceptional and we had a lovely time. The shows...More

Review collected in partnership with this hotel
Thank Shirley M
Response from kponzo, Director General at El Cid El Moro Beach HotelResponded March 4, 2017

Dear Ms. Shirley, I am very pleased to hear that our staff was kind and exceptional to make of your vacation something special. Be assured they will receive recognition for their good efforts. Thank you very much for the time you took share with us...More

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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Parking
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$88 - US$262 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Mazatlan
#6 Spa Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$88 - US$262 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Mazatlan
#6 Spa Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (730)
Room & Suite (264)
Pool & Beach (184)
Dining (99)
Family and Play Areas (14)
Amenities (5)
Questions & Answers
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Txn_Travelr
April 5, 2018|
Answer
Response from GMELCIDRESORTS | Property representative |
Estimado Huésped, Estamos muy contentos de escuchar que esta consideran el hospedarse con nosotros en vacaciones de verano. Efectivamente si usted se hospeda en el Cid Castilla tiene acceso al Cid Moro y el Cid Granada en... More
1
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Google Translation
michelle b
March 29, 2018|
AnswerShow all 3 answers
Response from GMELCIDRESORTS | Property representative |
Dear Guest, Yes we have studio ktchennet room with ocean view.
0
Votes
Google Translation
Juan G
March 21, 2018|
AnswerShow all 5 answers
Response from GMELCIDRESORTS | Property representative |
Dear Guest, Thank you for contacting us through our Trip Advisor forum. We are glad to hear you will be visiting us. If you booked a room with kitchenette you can cook. We are pretty sure you will love your stay. Regards,
0
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Room Tips
"No suggestions here. The room was excellent."
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"It was hard to get hot water."
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"Only complaint is the surge of hot water when taking a shower."
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"Elevators are great!"
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