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El Cid El Moro Beach Hotel

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Traveller (730)
Room & Suite (264)
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Overview
  • Excellent51%
  • Very good30%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“el moro”(264 reviews)
“ramon morales”(18 reviews)
“time share”(94 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,062)
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Traveller rating
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481 - 485 of 1,537 reviews
Reviewed 15 February 2017

We stayed at El Moro with the basic all-inclusive plan. The location was excellent and with access to the other three properties the resort was an excellent choice for a husband-wife vacation. We enjoyed not only the many activities on the property but also the...More

Review collected in partnership with this hotel
Thank Paul W
Response from kponzo, Director General at El Cid El Moro Beach HotelResponded 17 February 2017

Dear Paul W, I appreciate that you took time to share with the Trip Advisor lectors your feedback about your stay at El Cid Moro. Our objective is to always provide the best service to our guests, so reading this kind of comments makes us...More

Reviewed 14 February 2017

Hotel personnel were very helpful, friendly, just really great! We would like to thank personally the following people who made this trip so wonderful: Victor (Mgr. of beach restaurant), Martin, Santiago, Jorge, Evelyn at the front desk, Jose at the SPA..thank you so much. Management,...More

Review collected in partnership with this hotel
Thank Andrew A
Response from kponzo, Director General at El Cid El Moro Beach HotelResponded 16 February 2017

Dear Andrew A, I am very happy to know your stay with us was everything you were hoping for in a beach resort. Thank you for taking the time to answer our survey online regarding the experiences with our staff who was very helpful and...More

Reviewed 14 February 2017

We love returning to the El Cid El Moro . The staff is terrific from the people at the front desk to the restaurant staff and the pool service. We like the La Concha restaurant for breakfast and for many of our dinners. It is...More

Review collected in partnership with this hotel
Thank SigtheIcelander
Response from kponzo, Director General at El Cid El Moro Beach HotelResponded 16 February 2017

Dear Guest, Thank you for taking the time to share with us your experiences with our staff, our service and our facilities during your stay in Mazatlan. Our objective is to always provide the best service to our guests, so reading this kind of comments...More

Reviewed 14 February 2017

A nice hotel. Not all pools were heated, but some were. I was disappointed in the open smoking from the other guests, even though there were designated smoking areas. Property was well kept and very nice.More

Review collected in partnership with this hotel
Thank AuntNa2008
Response from kponzo, Director General at El Cid El Moro Beach HotelResponded 16 February 2017

Dear Guest, First of all I would like to thank you for taking the time to share your comments regarding your recent stay with us at El Cid Moro. I am very glad to hear that you enjoyed your stay and you found our hotel...More

Reviewed 14 February 2017

This was a great surprise - a total different experience from trip to El-Cid - Hotel Marina El Cid Spa & Beach Resort - Puerto Morelos - The food, the service the staff - top notch. Thank you Everyone !!!!More

Review collected in partnership with this hotel
Thank G7935JOwilliamc
Response from kponzo, Director General at El Cid El Moro Beach HotelResponded 16 February 2017

Dear guest, Wow! Such an awesome comment. Thank you for sharing your experience with us through Trip Advisor regarding your recent stay with us at El Cid Moro. Comments like yours motivate us to always try to improve the quality of our service, and It...More

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Best Value Properties in Mazatlan, Mexico
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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Parking
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$99 - US$302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$99 - US$302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (730)
Room & Suite (264)
Pool & Beach (184)
Dining (99)
Family and Play Areas (14)
Amenities (5)
Questions & Answers
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Txn_Travelr
5 April 2018|
Answer
Response from GMELCIDRESORTS | Property representative |
Estimado Huésped, Estamos muy contentos de escuchar que esta consideran el hospedarse con nosotros en vacaciones de verano. Efectivamente si usted se hospeda en el Cid Castilla tiene acceso al Cid Moro y el Cid Granada en... More
1
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Google Translation
michelle b
29 March 2018|
AnswerShow all 2 answers
Response from GMELCIDRESORTS | Property representative |
Dear Guest, Yes we have studio ktchennet room with ocean view.
0
Votes
Google Translation
Juan G
21 March 2018|
AnswerShow all 4 answers
Response from GMELCIDRESORTS | Property representative |
Dear Guest, Thank you for contacting us through our Trip Advisor forum. We are glad to hear you will be visiting us. If you booked a room with kitchenette you can cook. We are pretty sure you will love your stay. Regards,
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Room Tips
"Had quite a bit of street noise from the 19th floor at La Castilla."
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"The reason why I rated poor sleep quality was primarily due to the time we went. Two night clubs in..."
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"excellent views all around"
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"The rooms were simple, clean and well stocked but run down"
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