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Pueblo Bonito Emerald Bay

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2,674 Reviews from our TripAdvisor Community

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Showing 1,554: English reviews
Dallas, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW

My family and I chose to stay here as part of a time-share. We visited over Thanksgiving when the weather is sunny in the 70-80 degree F range and the humidity is not too high. The rocky beach, elaborate landscaping and charming architecture make this place feel like a storybook. The staff was exceptionally friendly, and everyone seemed to take... More 

Helpful?
Thank Marie T
Portland, Oregon
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW

The resort itself it overall pretty nice. The service was great and everyone was very friendly. The things I would suggest is some updating in the rooms, however they were very clean. I would also suggest a restroom closer to the ocean and some beach clean up as there was a ton of bottles and garbage on the beach.

Review collected in partnership with Heroes Vacation Club

Helpful?
Thank Nanizl
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Nanizl. Thank you very much for your awesome review to Pueblo Bonito Resorts We love it, when we receive reviews like yours! Not only does it offer a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. We are happy... More 

Level Contributor
3 reviews
Reviewed 5 days ago NEW via mobile

My wife and I just recently visited Emerald Bay, while the service was excellent and the grounds were beautiful, the night life is below average. If you're looking for a place to "hang out" or listen to modern music this place isn't for you. Kelly's Bar needs to update the two tv's they have the quality of the tv's is... More 

Helpful?
Thank Oakland23
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for taking your valuable time to share with us your experience at Pueblo Bonito Resort. We are proud to know you enjoyed your stay and found the grounds and our service to your liking. We regret the unsatisfactory experience without night time entertainment you went through and we look forward to have the oportunity... More 

Kent, Washington
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 days ago NEW

The restaurants has greatly improved with the addition of a new chef. The cinnamon rolls are a great addition. The Delli also does a great job!! The activity team also do a great job!! The beach area needs a repair of the wall and access to the beach. Improved safety plans are need for injured folks Enjoyed the stay. Larry... More 

Helpful?
1 Thank Larry O
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Larry. Thank you very much for your friendly review and staying with us at Pueblo Bonito Resort. It’s our pleasure to read that you were pleased with our facilities and services. Iam elated to know that you receive the attention you deserve. We appreciate the opportunity and to be part of your vacation and hope to welcome you in... More 

Brentwood, California
Level Contributor
160 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 6 days ago NEW

My wife and I have been coming to Mazatlan for over 15 years, EB since '05. This is the vacation that I look forward to more than any other destination and I travel pretty extensively. Pueblo Bonito EB certainly has it's pros and cons and these are always something I give thought to each year. The "Bueno" Good - The... More 

Helpful?
7 Thank Callbob1
Los Altos, California
Level Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 1 week ago

This is the best spot in Mazatlan. Everything is very clean and meticulous. The staff really care and take pride. Located away from the tourist zone, the resort has its own bluff and expansive grounds. 2 major pools plus 1 adult only pool. 2 main restaurants plus a bunch of grill-esque seated places to eat. Buffets every night. A nice... More 

Helpful?
Thank Michael Y
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Michael. Thank you very much for such detailed review to Pueblo Bonito Resort. we are proud to know you had a wonderful time with us and enjoyed our facilities. As you can see this is a quiet and relaxing place to stay. And let say Mazatlan is also a safe place to visit. in our property the average occupancy... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

The facilities are gorgeous the staff friendly and attentive and the amenities well done. Overall I would say 5 star. Unfortunately the beach has been eroding and if you enjoy beaches this one is limited. The food too is limited. While there is a wide variety of choices they are repeated almost daily. It is about a 30 minute ride... More 

Helpful?
Thank Don S
GM_PBonito, Director de Relaciones con Clientes at Pueblo Bonito Emerald Bay, responded to this review

Dear Don. Thank you very much for your lovely review to Pueblo Bonito Resort. We love it, when we receive reviews like yours! Not only does it offer a personal perspective to share with others but it also allows us an opportunity to take care of the details of where we are succeeding and what needs improvement. We are happy... More 

Vacaville
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago via mobile

We had the opportunity for a few days before Thanksgiving to go down to Mazatlan and stay at Pueblo Bonito Emerald Bay. We had been to Mazatlan once before but had stayed at El Cid Marina before. We were in the newest building, the farthest from the lobby. It was a room with 2 beds and a kitchenette on the... More 

Helpful?
1 Thank Sandra L
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Sandra. Thank you very much for your nice review to Pueblo Bonito Resort. We appreciate the opportunity to host you on your first stay with us. We love it, when we receive reviews like yours! We are happy because you enjoyed your stay in our hotel, as we achieved our goal of providing you a nice experience. We thank... More 

1 review
Reviewed 1 week ago

As soon as I walked into the lobby I knew it was going to be a great birthday week ! Their service here is beyond Excellent ! Very clean and Awesome environment. Our room was very clean and well organized as from the rooms yo the kitchen. Talk about the cleanness from the pools to the floors I would walk... More 

Helpful?
Thank Adrian G
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Adrian. Thank you very much for your excellent review to Pueblo Bonito Resort. We appreciate the opportunity you gave us to serve you on this your first visit to our property. So we will continue to excel in our services and achieve all your expectations. Our colleagues are absolutely dedicated and will always try to provide personalized service to... More 

San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

We stayed at Pueblo Bonito Emerald Bay with All Inclusive for a week to celebrate a special birthday. What a beautiful resort! Great rooms, restaurants, spectacular landscaping, views of sunsets, multiple pools, beach right there, nice gym, spa and amazing service. We left the property only once and never got tired of the pools, restaurants or things to do. We... More 

Helpful?
2 Thank HappyActiveLady
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear valued guest. Thank you very much for your nice review to Pueblo Bonito Resort. It was an honor to be part of your birthday celebration. We are pleased to know this experience was positive for you and your family. highlighted by our great service and Mexican hospitality and we certainly look forward to welcome you and your family back... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $252 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#1 On the Beach Hotel in Mazatlan
#1 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
151 questions
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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The villas are beautiful.”
 of 5 bubbles Migdr, 17 Nov 2016 | Read review
“All rooms are ocean view... you can't go wrong. The far end is quieter but a good walking distance from the front lobby.”
 of 5 bubbles PamB30, 17 Nov 2016 | Read review
“The newest building (2500) offers free WiFi”
  • Junior suite with kitchenette
 of 5 bubbles plochez, 10 Nov 2016 | Read review
“Rooms on the southwest end are quieter.”
 of 5 bubbles , 7 Nov 2016 | Read review
“Many master suites do not have a balcony. South end of resort is quieter but it is a longer trip to get to the lobby.”
 of 5 bubbles I7503UHdans, 26 Oct 2016 | Read review
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