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Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
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2,766 Reviews from our TripAdvisor Community

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Showing 1,632: English reviews
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Sunset Beach, North Carolina
Reviewed yesterday NEW

Emerald Bay is a beautiful resort with a caring, knowledgeable staff. The property is carefully maintained, our room was cleaned everyday, and the weather was perfect. Please take advantage of the city tours led by Eduardo. He makes the city of Mazatlán come alive with his stories and information. He is a native, which makes his tours more authentic. Take...

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Helpful?
Thank dianr369
Mission, Texas
Reviewed 2 days ago NEW

Okay lets start at our arrival. We had booked at another place, When we arrived at the airport we were greeted by Antonio who offered us a presentation for Pueblo Bonito Emerald Bay the next day. We went to the place we had rented and what a disappointment it was not as described. We were picked up Friday and taken...

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Helpful?
Thank dittoalso
Seattle, WA
Reviewed 2 days ago NEWvia mobile

Early bird gets the worm! Quick tips. Kabob night has made to order sushi which was nice surprise. AI worth it but have to be big drinkers! Otherwise mostly same which is good. Last note. No coconut shrimp to be found yet. No longer at cilantros Guess night to town required.

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Helpful?
Thank RentonRover
Minneapolis, Minnesota
Reviewed 2 days ago NEW

First off, I was a little skeptical about Mazatlan in general as I was there 10 years ago for spring break and I don't remember it being extremely tourist friendly. Pueblo Bonito is very remote and secure, I felt 100% safe the entire time no question. Anyway, on to the hotel. As soon as you step on the property you...

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Helpful?
Thank Ashley V
Chicago, Illinois
Reviewed 3 days ago NEW

Great trip with friends at a wonderful hotel. The staff was amazing, especially our waiter Jose Luis Nevarez Osuns. Such great service from him really impacted our trip. The food was great, whether it be from the buffet, The Bistro, or poolside. We loved Oscar Torres food each day with lunch. Overall, if you want a great experience with great...

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Helpful?
Thank bkubis
Lincoln, California
Reviewed 3 days ago NEW

Suite very spacious. Staff was friendly. Cracked tiles, lots of mold, dirt, ants in our room. One toilet never flushed properly for 7 days even after being "fixed". Got paint all over my purse and clothing because there was no sign of fresh paint. Temperature is 72 degrees in entire building and cannot be changed. Food below average. Ordered steak...

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Helpful?
Thank skm39
Elk Grove
Reviewed 4 days ago NEW

This is a beautiful property, the rooms are large and tastefully decorated and we had an amazing view of both the grounds and the ocean. The staff tries very hard to keep everyone happy however not everyone can be pleased no matter how hard they try. We only ate at the bistro once, and had pool food 2X it was...

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Helpful?
Thank Katy C
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Kathy. Thank you very much for your preference and wonderful review to Pueblo Bonito Resorts. Your comments are very important for us. we always learn a lot from your experiences. And it also, allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. We are sorry about the long chairs...

Reviewed 6 days ago NEWvia mobile

Our stay at PB emerald bay was fabulous! The food by the pool is fresh and tasty...and reasonable if you don't buy all inclusive. The amenities are top notch and personal training is an option in the gym with the outstanding Heriberto who even knows Crossfit! He is very knowledgeable and will push your workout if you let him! The...

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Helpful?
1Thank Dale and Cyndi J
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Dale & Cyndi. Thank you very much for your loyalty and friendly review to Pueblo Bonito Resort. We are happy to know you spent an excellent time here with us. Our staff strives to make every experience extraordinary and we are glad that we exceeded your expectations. Hope to see you again on this your home. Kind Regards

Findlay, Ohio
Reviewed 1 week ago NEW

This is a beautifully landscaped resort. We were here for a month and our housekeeper, Ramona Escobar, did an excellent job every day keeping our room clean. All of the staff was great, smiling, and always trying to be helpful. Just tell them what you want, and they will get ur done.

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Helpful?
Thank Brenda D
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Brenda. Thank you very much for your preference and wonderful review to Pueblo Bonito Resorts. we appreciate your charming words to our hotel and our staff. It’s a pleasure to know that this experience was a very positive one, highlighted by our great service and Mexican hospitality. All of us look forward to host you on your next visit.....

Reviewed 1 week ago NEW

Jose Antonio Moreno at the Bistro Restaurant is a jewel. They are so lucky to have him. He makes us feel so special each and every day when we go to the restaurant for breakfast or lunch. He is such an optimist which really sets the tone for our day.

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Helpful?
Thank 665dp
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for your preference and wonderful review to Pueblo Bonito Resorts. we are happy to know you had a nice stay with us. Jose Antonio Moreno will be very proud with your feedback. This guy always strive to provide an excellent service to all of guest. It’s a pleasure to know that this experience was...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $232 - $638 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
184 questions
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Saint Paul, Minnesota
22 days ago

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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have an ocean view and travel through the property can be easily obtained by calling for a golf cart with driver - no charge,”
 of 5 bubbles dianr369, 22 Feb 2017 | Read review
“Get a room on 3rd and 4th floor”
 of 5 bubbles dittoalso, 21 Feb 2017 | Read review
“The 2500 building was just completed in August of 2016, very nice and updated!”
 of 5 bubbles ashleyv804, 21 Feb 2017 | Read review
“You can look out and see the ocean from floors 3 and 4.”
 of 5 bubbles 354brendad, 16 Feb 2017 | Read review
“3rd or 4th floors are the best”
 of 5 bubbles micheleghawkins, 14 Feb 2017 | Read review
5 of 5