This is the second time I have visited Emerald Bay. Love the resort. Jesus Ortez has been such a great help with everything we need at the resort. He is very patient and kind. Thank you for making our experience amazing and guiding us to where we needed to go throughout the resort.
This resort has spectacular facilities, is the most beautiful place i have ever seen, the pools amazing, food and veverage are very good. All the service staff are very kind, i especially recognize Enrique cazarez the bellboy always friendly with us, thank You for everything!!!
Jesus Ortiz is such an amazing man! Please trust and use him as a resource while in Mazatlan! We love you Jesus!!!! Please allow pasis to take you around the hotel and give you information to help your visit the best!! Vicki D'Annunzio Fantastic Amazing Friendly and consistent!!
This hotel was a nice place, the rooms were fine and the client service was nice. In the hotel do you have some restaurants, but the restaurant Bistro was the best, the menu change two times for breakfast and Lunch (it's the same menu for Dinner) and everyday is the same menu in Bistro but this restaurant has a secret card and it's the freshness of their products and the good taste of them. The service in the restaurant Bistro was really nice and the waiters Rodrigo Mendez and Victor Zaragoza weren't bad person's and their service like waiters was really good. The manager Zuyali was a great manager I saw the organization and it was effective and correctly. This restaurant is nice, if you come here to this hotel I recommend try the restaurant bistro.
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