Pueblo Bonito Emerald Bay Resort & Spa
5,569 reviews
#2 of 107 Hotels in Mazatlan
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Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$340
US$286
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Full view
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360
Panoramas (116) Pool & Beach (807)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 20-09-12 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pueblo Bonito Emerald Bay Resort & Spa
Updated 20-09-12 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 107 hotels in Mazatlan
Location
Cleanliness
Service
Value
Travellers' Choice
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Green
Languages Spoken
English, Spanish
Location
Full view
Contact
Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
Name/address in local language
Getting there
Rental CarsSee all Mazatlan car hire
5569Reviews394Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
We have traveled many places throughout the world, and are very well acquainted with four-five star resorts and five star service. Pueblo Bonito Emerald Bay is one of the best, friendliest, and most efficient resorts we have ever had the pleasure to visit. JorgeVelarde, Jose Ramon, and Martin Mejia are absolutely the best bartender and poolside staff in Mazatlan MX. These professionals along with exceptional infrastructure and beautiful views are the best in Mazatlan and possibly Mexico As I stated in the title of this review if there were seven stars possible it would not be enough. Money can't buy this type of service.
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Date of stay: November 2021
Value
Rooms
Service
Room Tip: Try to get rooms in building 10 specifically 1016 1026 1036 1046. These rooms have 2 balconies. ...
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Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 2 days ago
Dear keitheC9632JD, Thank you for taking the time to review your recent stay at Pueblo Bonito Emerald Bay Resort & Spa. We are so pleased you chose to stay with us and even happier to know you had an amazing time. We truly appreciate your recommendation to other travelers. You can expect the same high-quality service each time you return to our resort. We thank you once again for your kindness and generosity to our staff. We all look forward to seeing you again in the near future. Kind regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Fabulous!!! will go back so asap!! all inclusive for sure!! wonderful time excellent service waiters, fron desk personal, pool service, SPA personal AWESOME , SELES Agent Mr. Tio Jaime Very Cool guy!!
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Review collected in partnership with RCI
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 3 days ago
Dear Companion31030, It is a pleasure to learn about the pleasantness of your stay as well as how amazed you were with the attention provided. Our team provides unparalleled service with the only goal to delight you with the amazing offerings and service. I will be very happy to share your beautiful words with my team. We all look forward to welcoming you back again soon to your home away from home. Kind regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Poolside service was incredible thanks to our incredible server Jorge Velarde. The drinks were spectacular and even got to try some new drinks that were made by José Ramón! Great experience and looking forwards to coming back in a few months :)
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Date of stay: November 2021Trip type: Travelled with family
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 3 days ago
Dear hopekennez, Thank you for your recent stay at Pueblo Bonito Emerald Bay Resort & Spa and for taking the time to write a thoughtful review. We are so pleased to hear that you experienced the impeccable service we are known for. We always strive to provide a wonderful unique resort experience, and we're glad that we met your expectations. Thank you again for taking the time to share your review, we look forward to welcoming you back soon. Kind regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Our family had a great experience staying at Emerald Bay in Pueblo Bonito. Jorge Velarde, José Ramón, and Louis demonstrated excellent customer service and very were helpful and attentive to us during our trip. They always had a great attitude and made our time very enjoyable at Emerald Bay!
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Date of stay: November 2021Trip type: Travelled with family
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 3 days ago
Dear zoeanne143, Thank you very much for taking the time to write such a great review. We feel honored and very happy to have had you with us at Pueblo Bonito Emerald Bay Resort & Spa. We are delighted to learn that your visit was incredible, and we will pass along your comments to the team. I know they will be as pleased as I am to hear them! We are looking forward to your return soon. Kind regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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So happy to return to our favorite family vacation and find everyone working so hard to make it the best vacation to be found! The resort offers literally everything a family needs to enjoy Mexico, the pool, the beaches, the food, the rooms….and the spa! The staff in the spa was especially helpful and engaged. Thank you Claudia!
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Date of stay: November 2021Trip type: Travelled with family
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 3 days ago
Dear Jerbard1995, We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. I am delighted to read that we exceeded your expectations with our accommodations and service offered by our staff. We hope to have the opportunity of hosting you again… Kind regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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PRICE RANGE
US$197 - US$512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pueblo bonito emerald bay hotel mazatlan, mazatlan emerald bay, pueblo bonito emerald bay mazatlan, emerald bay mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
252
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Claim Your Listing Frequently Asked Questions about Pueblo Bonito Emerald Bay Resort & Spa
Which popular attractions are close to Pueblo Bonito Emerald Bay Resort & Spa?
Nearby attractions include Baluarte Bridge (7.0 km), Playa Brujas (1.2 km), and Playa Cerritos (1.4 km).
What are some of the property amenities at Pueblo Bonito Emerald Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Pueblo Bonito Emerald Bay Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pueblo Bonito Emerald Bay Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pueblo Bonito Emerald Bay Resort & Spa?
Conveniently located restaurants include Restaurante Condimento, Pancho's, and Looney Bean Coffee Shop.
Are there opportunities to exercise at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pueblo Bonito Emerald Bay Resort & Spa have an airport shuttle?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Pueblo Bonito Emerald Bay Resort & Spa have airport transportation?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pueblo Bonito Emerald Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.