Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Discover one of Mexico’s most alluring destinations at our modern 5-star beach resort in Mazatlán. Wake up in the center of Zona Dorada where several beaches, a vibrant Downtown, and nearby activities including golf, surfing, biking, and fishing invite you to experience the very best of our renowned resort location. While you’re here, savor traditional and international flavors at our all-day Restaurante Don Joaquin or grab a drink at the welcoming Lobby Bar. When you're ready to unwind, our spacious modern rooms and suites showcase floor-to-ceiling beach views and include room service and complimentary Wi-Fi. Our spa offers a variety of treatments to pamper you while a refreshing outdoor pool is perfect for sipping a cocktail in a cabana. Our youngest guests can have fun at the Kids' Club or at the children's pool and lazy fountains. For a special occasion or important business gathering in Mazatlán, explore our resort's versatile ballrooms and meeting venues.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Courtyard Mazatlan Beach Resort is commended for its impeccable cleanliness and modern amenities, including a well-maintained pool and gym, coupled with beach access. Guests often laud the property's prime location near dining options and the beach, while feeling secure. Although the rooms boast cleanliness and modernity with stunning views, some visitors mention a lack of toiletries and safes.
While the hotel atmosphere is modern, a few guests miss local flair and find the beach music overpowering. Service is generally seen as friendly and efficient, despite occasional lapses.
Location
Convenient
Atmosphere
Modern
Rooms
Modern
Value
Affordable
Cleanliness
Pristine
Service
Inconsistent
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
We had a wonderful experience at Courtyard Mazatlan. From the moment we arrived, it was evident that everyone was eager to assist us. Our reception at the lobby was exceptional; the staff immediately acknowledged our Platinum Elite Marriott Bonvoy membership and made us feel truly valued for our loyalty to the Marriott brand.
The staff were incredibly friendly and helpful, always appearing happy to attend to any of our needs. As a new hotel, all the facilities and rooms were impeccably clean and well-maintained. The hotel boasts a modern style, featuring white and grey marble stone with wood accents. The main entrance offers a stunning view of the infinity pool, beach, and Deer Island, a view that is equally breathtaking from the restaurant and gym.
The breakfast buffet was excellent, offering a wide variety of options to indulge in. On Sunday, there were additional seafood options, and a special soup that was out of this world. Special compliments to Head Chef Rodolfo Baldenebro and Manager Sergio, along with their staff, whose main goal was to make us feel welcome and ensure we enjoyed our vacation.
The infinity pool bartenders were fantastic. We enjoyed sitting on the in-water pool benches, sipping cocktails, and having fun. Jesus, in particular, is a master at crafting great drinks.
Our experience at the spa with Naomi was exceptional. She was very knowledgeable and provided us with heavenly massages and facials. The hotel also offers convenient direct access to the Zona Dorada beach, complete with their own benches and sun tables. We enjoyed the local cultural Banda Music from the beach and many water activities right in front of the hotel, very convenient.
The views from our upgraded room were amazing, overlooking Deer Island and offering some truly spectacular sunsets. Our stay was very enjoyable, and we can't wait to return next year.
Read more
Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded Dec 5, 2024
Dear Guest: On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mazatlan. Sincerely! Courtyard by Marriott Mazatlan Beach Resort!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Excellent service in every area of the hotel. La Delicious food. The view is amazing The spacious rooms. Very comfortable mattresses too and soft pillows. It is ideal for taking in the ocean view. There is no noise from the outside which also allows you to rest.
Read more
Automatically translated
Date of stay: February 2025Trip type: Travelled on business
Room Tip:Â Solo un pero, es el elevador que en ocasiones tarda en llegar si hay mucha concurrencia. Aunque...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We spent 5 days at the hotel, and it was great! The hotel is on the beach in the Gold Zone. All rooms face the Ocean so there are no bad views. The first 10 floors are the Marriott Courtyard Hotel, above the 10th floor are condos which have not opened yet but are completely sold out. The condos have their own entrance and are not associated with the hotel. The hotel rooms were clean and nicely appointed. Nice infinity adult pool with swim up bar and a separate children’s pool (no bar). There is an activity room for the kids, gym and SPA which is not scheduled to open until March 2023. Easy access to the beach via ramp or stairs. Our room had a small refrigerator.
The hotel is new, so they are still getting their sea legs. Some of the wait staff (all new hires) had difficulty with English but there was always someone available to help. We never had an issue. All the staff was very friendly and helpful. There is no concierge or tourist info at the hotel so planning before you arrive would be a good idea. We found bringing our own maps was helped. Plenty of places to eat and shop around the hotel. The hotel is a couple of blocks off the green bus line which runs to the center of old town for only 13 pesos (70 cents US). The bus was very easy to use and goes by the Basilica and Market. Ubering around town was easy and cheap but bus was cheaper. Prepaying for a taxi at the airport to the hotel on a credit card cost only $24 USD. You cannot use Uber from the airport and Uber only takes cash to the airport at a higher rate than the Uber app shows.
The one thing we did not like about the hotel was that they have smoke alarms in each room that have a very bright LED the blinks every 10-12 seconds. Not very noticeable during the day but at night it is like a bright strobe light. Nothing a small piece of electrical tape can’t fix. We told the staff about the issue and hopefully they will find a fix to this minor issue. This would not stop me from staying at the hotel again, but I would bring my own electrical tape just in case.
Read more
Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â The green bus for 120 pesos makes it easy to get around, Be sure to go to the restaurant called...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amaya Palacios, Other at Courtyard Mazatlan Beach Resort
Responded Feb 23, 2023
Dear Guest: Thank you for taking the time for evaluating to Courtyard Mazatlan Beach Resort. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mazatlan! Sincerely, Courtyard by Marriott Mazatlan Beach Resort!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel BUT farelly overpriced for the area based upon all the products and services offered.
I am sad to say that the hotel is very recent, and is already needing maintenance, thus decaying rapidly over time.
The rooms, which are recent, all of them have the strict minimum, in a suite you only have one and only one towel hook (for a room that is meant to be for a family), no bathrobes (even in suites) and you may forget the slippers as well.
In terms of service this is reflected, as many employees sadly do the strict minimum. This hotel has a strict inflexible policy of not admitting guests who do not wear a wristband, so no outside guests allowed.
So, if you want to be mistreated by security personnel or the reception employees (specially Mr hector m. Which appears in previous comments of trip advisor doing the same things), if you do not wear the band "for security reasons", if you want to overpay for food & drinks, or stay in a room which is clearly in need of some maintenance despite its "recent" opening and not have the correct recognition based uppon your level of the Marriott bonvoy programme: do stay here!
The view is nice though, such a shame for a Marriott...
Read more
Date of stay: September 2023Trip type: Travelled with family
Room Tip:Â Food and drinks are very overpriced, the breakfast is not worth it, you have several options on...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded Sep 11, 2023
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the General Manager to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback. Sincerely, Courtyard by Marriott Mazatlan Beach Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were surprised at how unfriendly the front desk service was when we checked in since most people working in hospitality in Mazatlan are so warm and helpful. However, when we checked out early, the front desk person and the manager we spoke with were very kind.
The bar service in the lobby and the pool bars were very slow and a bit chaotic. There was no white wine at the lobby bar but it was on the menu. The bartender served one of our drinks and completely forgot to ask for my partner’s order. Drink prices seemed very expensive at $15 US per cocktail.
The only pool is tiny with minimal lounge chairs so don’t expect to lounge around and have pool-side service.
Our room was modern and clean, but we were freaked out to find a used syringe on the floor in the master bedroom. We avoided it and requested someone to remove it properly not knowing what it was used for. The remote in our room did not work but was fixed once new batteries were provided. The view was beautiful at south the end of the building.
We were super frustrated trying to find ice when the operator/front desk told us the wrong floors that had ice machines and finally had to go to the lobby to request ice at the bar.
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Suite 1001 has a beautiful view and a large sitting area/living room with a small fridge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded 4 weeks ago
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the Hotel team to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon! Sincerely, Courtyard by Marriott Mazatlan Beach Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a new hotel with some issues. I think Marriott needs to get on the ground quickly to ensure brand integrity is not compromised. Breakfast is not worth 350 pesos. Very little choice on the menu for breakfast. I get that different cultures eat different foods but there was eggs but no bacon, ham or sausage. The orange juice and the yogurt was awesome.
The hotel allows a local tour company to bring in people from cruise ships. The pool will become instantly crowded with no chairs due to the invasion of non-guests.
The pool was nice and the view amazing.
One of the group was charged 230 dollars on his credit card despite the fact the rooms were pre paid as Bonvoy Platinum member.
Staff are friendly.
Would like to see this hotel succeed but for only being open for a year some fairly sign can’t maintenance issues already at play.
Bottom line is would I stay here again….likely but don’t expect a Marriot experience.
Read more
Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan Pablo Colmenero, General Manager at Courtyard Mazatlan Beach Resort
Responded Dec 31, 2023
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with our General Manager to take the necessary steps to solve the issue pointed out. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon! Sincerely, Courtyard Mazatlan Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aside from the pool, the view and the lovely staff (which were fantastic!) everything else is just average! They don't provide slippers or even proper toiletries, the rooms don't have a safe, there's only one hanger in the shower, they have paper cups instead of paper cups, and not even a toothbrush holder in the washroom. The breakfast is average, aside from the omelette prepared at the omelette station, I couldn't eat anything else cause they all tasted bad. The service is meh, we had to ask for a Do not disturb sign because there were none in our room! Overall, not coming back here. It looks like 5 star hotel but the service is not.
Read more
Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded Sep 5, 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the Hotel team to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon! Sincerely, Courtyard by Marriott Mazatlan Beach Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Definitely NOT a 5-star hotel. And for a property that hasn’t even been open a year, it needs some love. Checked in only to discover the sliding door handle to the outside balcony was broken along with the security bar on the room entrance door. Then there was a rather large space that had been cut out of the bathroom ceiling that had never been repaired correctly. The furniture and walls were marred with no attempt to repair. At the outside bar one entire piece of granite was missing from the side of the bar. Housekeeping was hit or miss on the number of items you could expect Including towels, coffee cups etc etc. While we never had a problem we watched security follow people around like they were just waiting for them to do something wrong. Food and service was good except at the outside bar. The bartender acted like I didn’t exist until my husband came out of the pool. Then they make the drinks around at the pool bar and you can’t see what they’re doing. 99% no alcohol in my drink. Not the best experience from a Marriott.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded Oct 16, 2023
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the Hotel team to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon! Sincerely, Courtyard by Marriott Mazatlan Beach Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Incredibly noisy. The entrance door does not seal well and the noise from the bar next door was incredibly loud until after 2 am. Very difficult to sleep. All suite entrance doors are on the street side of the building so there is no escape from the noise. The shower was laminate tile flooring and very slippery. The hotel does not see that as a problem so would not provide non-slip shower mat. We bought one from Walmart for $6 and left it there. There are no safety handles in the shower. Not good. There is only one hook for towels in the bathroom so no choice to avoid clean towels every day. No towel bars. Not very eco-friendly. There is a single cup coffee maker which worked ok. The door to the balcony does not seal well so the noise from the beach bands was incredibly loud during the day. Not peacefull at all. On the plus side, there are a lot of good restaurants very near by. Overall, we will not be back.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â Great if you are a nightlife person. But if you want sleep, not so much.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded Mar 20, 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the Engineering team to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon! Sincerely, Courtyard by Marriott Mazatlan Beach Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful experience at the Marriott in Mazatlan. Modern, clean, comfortable, beautiful views, tasty food, great location. Upon arrival, Lidia at the front desk was very accommodating and allowed us go poolside for an early check-in and worked to get us the first available room much earlier than the standard time. The staff here are friendly, personable and professional. Book your stay here when in Mazatlan, especially if you love beautiful sunsets and happy vibes!
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded Apr 13, 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Courtyard Mazatlán Beach Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No. There are vendors on beach that do. The beach is located down several flights of stairs. Beach is about 50ft lower than hotel. Chairs and umbrellas are available at pool
No there is no lounge at Curtyards proprieties…
Not sure about the transport but for a near Hotel my parents payed around 20usd
They might jave a shuttle available.
Yes is perfect! No rocks at the beach!
There are more than 15 options in a 5m radio.
Is a new Hotel that might be the cause!
There are more places to choose from in the Mazatlan area.
PRICE RANGE
C$157 - C$230 (Based on Average Rates for a Standard Room)
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
195
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
