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Second holiday trip to Casa Dona Susana - You do a great job with this boutique hotel. Enhancement of roof top pool with availability of drinks & food & towels would help. Mattress firmness was quite hard as were the pillows.
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After making a reservation 8 months in advance and requesting a balcony, they put us in a nice but very small claustrophobic room with the only window looking into the lobby! Could not sleep! The desk said they would switch our room but the front...More
Too much to say about this wonderful resort. The spot of all spots unless you’re rich. The nicest suites, very clean and spacious. Unbelievable how much we enjoyed our stay. My kiddos are ages 1 8 14 and the accommodations were phenomenal for our crew.
If you're looking for a simple, no frills place to lay your head at night, this is the place for you. The hotel is clean, affordable, and close to some of the best restaurants, sights and attractions in the Romantic Zone of PV. We always...More
My reservation was messed up and nothing was said or done at all. Reception guy seemed worn out and basically, did nit care. Guess I am the one tourist too many. Just ignored me like I was a stray dog that showed up for scraps....More
1 Thank treetica
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 4 weeks ago
With great concern I've read your review and I'm sorry to hear that your vacation experience was not as you expected.
We understand your disappointment, our main goal is to provide every one of our guests with a unique experience. Your feedback helps...More
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Free High Speed Internet ( WiFi )
Things to do
US$61 - US$221 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
Non-Smoking Rooms ,
Number of rooms
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Yes bottled water was provided in the fridge, in our room, at no extra cost. The hotel is in the romantics zone and located near numerous stores/shops including a XOXO store similar to a 7-11 or Circle K store.
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"Balcony rooms are larger with small kitchenette worth the small upgrade fee"