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Hotel Casa Dona Susana

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641 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Casa Dona Susana
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Showing 511: English reviews
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2016

First time at this hotel - we picked it for location and because we had stayed at sister hotel Los Arcos for a few days the previous year. Love the location, room decoration and friendly and helpful staff, especially Boni at the front desk . Felt like we were really experiencing the city and culture, and opted against the all-inclusive... More 

Review collected in partnership with this hotel

Helpful?
1 Thank CMR1257
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear CMR1257 We are very happy to read that your stay was a most pleasant one, and that you were satisfied with our service. We sincerely look forward to welcome you back on a future occasion and provide you with the quality and service that characterizes our brand and resort. Be sure I will share your comments with our staff... More 

Chicago, Illinois
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 January 2016

This is a clean and friendly boutique hotel. It has what you basically need and is in a great location. The staff are great, friendly and helpful. The wifi needs to be upgraded and if you need it for business, this will be frustrating for you. It is weak and intermittent. We did not need it that bad so could... More 

Review collected in partnership with this hotel

Helpful?
1 Thank bbetten
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear bbetten It is always amazing to read this kind of reviews about our property. I'm glad to know you enjoyed your stay. Hopefully you can comeback soon to enjoy another great experience in your home Away from home. Sunny Regards Antonio Robles General Manager More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 December 2015

Rooms were quaint, clean and the beds large. Casa Doña Susana is in the "Romantic zone" of Old Vallarta. So it has charm; cobble stone streets, small shops and restaurants that are so close. It's a nice bonus that you have access to all three Los Arcos hotel pools and restaurants within steps of each other. This access gives you... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Jbrobs
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Jbrobs Its great to know that you truly liked the facilities, the delicious food at our restaurants, our surroundings and the friendly service of the staff. Thank you for your kind review, and remember that we will be pleased if you honor us again with your presence at our wonderful hotel. Sunny Regards! Antonio Robles General Manager More 

Lansing, Michigan
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 December 2015

5 night stay at CasaDona. 2nd time we have stayed here and it was just as great. Rooftop pool is refreshing, rooms are small, but quaint, clean and well decorated. Staff are friendly and helpful and location of hotel is perfect for the romantic zone. This is not a hotel if you are looking for a party scene, but being... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Paula S
Dallas, Texas
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 December 2015

Excellent customer service from Elizabeth at the front desk and Alma in housekeeping.a much better room than last year.Everyone is very helpful.We will be back .No kids great a d we love the rooftop pool.The only bad thing was having my clothes stolen from my lounger on the beach at Playa Los Arcos. I know who did it.It was a... More 

Helpful?
2 Thank Creamydreamy
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 December 2015

Staff was helpful and friendly.This hotel is at the point where it should be closed and renovated or torn down.Canadians looking for value on the dollar are best to spend a minimum of Can $80/night to remain happy.

Helpful?
1 Thank Ronen Z
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 December 2015 via mobile

First three days I stayed in an interior room because the more expensive rooms with balconies were not available. Room was clean and accommodating and only had WiFi once in a while (although slow). Then, I had reservations, which covered my last nine days of vacation, in the more expensive room with balcony. Well, although the room was a little... More 

Helpful?
2 Thank Harvm
PDX
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 December 2015

A friend of ours, who has been traveling to PV over a decade, suggested we stay here. It was the quieter more romantic option of the three sister hotels (adults only at this location), and the staff were all wonderfully helpful and always happy to see you. Room was clean, and well tended to, and the roof top pool was... More 

Review collected in partnership with this hotel

Helpful?
1 Thank PVXmas
Saanichton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 December 2015

Quiet, dead end street only 2 blocks from the ocean. Water glimpses from our room. Great location for restaurants, art galleries and shops. Lovely rooftop garden and pool for relaxing. Clean and well priced.

Review collected in partnership with this hotel

Helpful?
1 Thank Isabelle H
Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 December 2015

Booked a King bed Junior Suite with Kitchenette. When I arrived at 4:00pm I was told I would be in a standard room with a queen bed over the street. I went to the room and it was so noisy I complained and was moved to a standard room next to the hotel Kitchen. The attitude of the front desk... More 

Review collected in partnership with this hotel

Helpful?
1 Thank traveler660

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Manuel M. Dieguez 171, | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $87 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
37 questions
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 307 is the best room in the house - Then 207”
 of 5 bubbles papabeechtoronoto, 1 Dec 2016 | Read review
“Choose a room with a balcony. ”
 of 5 bubbles KimSlenoPhotos, 1 Dec 2016 | Read review
“Ask for rooms at the back - quieter.”
 of 5 bubbles will-from-Calgary, 1 Dec 2016 | Read review
“Get a balcony”
 of 5 bubbles Snorkel4, 20 Nov 2016 | Read review
“just beware big building going up next door, kinda noisy in the whole neighborhood”
 of 5 bubbles rydercc2002, 23 Oct 2016 | Read review
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