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    Hotel Casa Dona Susana

    Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
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    Best prices for your stay
    2017-08-06 2017-08-07
    US$68
    US$65
    SAVE US$3
    US$68
    US$65
    Traveller (281)
    Pool & Beach (54)
    Storyboard
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    Overview
    • Excellent46%
    • Very good36%
    • Average10%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “rooftop pool” (119 reviews)
    “sister hotel” (55 reviews)
    “romantic zone” (67 reviews)
    Free Wifi
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Room Service
    Suites
    Concierge
    Wheelchair Access
    Laundry Service
    Rooftop Terrace
    Private Balcony
    2.5 Star Hotel
    All hotel details
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    Playa Los Arcos Hotel Beach Resort & Spa
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (760)
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    There are newer reviews for Hotel Casa Dona Susana
    See the most recent reviews

    151 - 155 of 605 reviews

    Reviewed 1 June 2016

    Each time I go outside the USA, there is always a little adjustment for me wondering if we selected the right place for us. My motto is "If you expect the worst, you'll be pleasantly surprised.". While this hotel may not be as glorious and...More

    Thank DoubleStuff
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 3 June 2016

    Dear DoubleStuff Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Casa doña Susana. We were delighted that you've enjoyed all the details we take pride in offering our guests, specially referring about our...More

    Reviewed 28 May 2016

    An authentic smaller hotel with a courtyard. Older, but well maintained. Plus you get all the benefits and amenities of the parent property, Los Arcos Hotel, across the street at the beach--beach chairs, pool, etc. I prefer smaller hotels

    Review collected in partnership with this hotel
    Thank Tanya R
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 29 May 2016

    Dear Tanya R Thanks for taking the time to leave your kind words and observations following your recent stay with us We look forward to have the pleasure of having you back home in the near future. Sunny Regards Antonio Robles

    Reviewed 21 May 2016

    We stay at their sister hotel, los arcos suites which is just across the street and visit the pool area at this hotel. the pool is quiet because no childre are allowed. the chief butler, Boni is great as is all the staff. Boni makes...More

    1  Thank bob g
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 25 May 2016

    Dear Bob G. Thank you very much for the comments about your experience on your last visit, in Casa doña Susana we love to serve the guest and want good memories always carried for you, we going to share with people who did very nice...More

    Reviewed 19 May 2016 via mobile

    The hotel was very clean,nice atmosphere, but staff was very rude and unhelpful to me,the only one who say pleasant and helpful was Rock head of security,I did not receive my messages, no call when someone came by to see me,,if I had known you...More

    1  Thank anies c
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 21 May 2016

    Dear Anies C Thank you for choosing us for your recent stay and for taking your time to share your opinion on our service. I am very concern to learn that you are not happy with the level of service our staff provided you during...More

    Reviewed 18 May 2016

    We loved this hotel in the centre of the Romantic Zone. Quaint room, nice balcony and within walking distance of many fine restaurants and shops. We had just spent three weeks on the beach up the coast so we didn't mind being a five minute...More

    1  Thank Huffgirl2
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 19 May 2016

    Dear Huffgirl2 Thank you for staying with us and sharing your experience. We appreciate you feedback and rest assure your comments will be taken to the right departments to improve the service and experience we offer you and all of our guest. We hope to...More

    Hotel Posada de Roger
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Concierge
    • Multilingual Staff
    • Free Parking
    • Laundry Service
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    Details
    • Price range
    • US$58 - US$97 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Best Value Hotel in Puerto Vallarta
    • #15 On the Beach Hotel in Puerto Vallarta
    • #16 Romantic Hotel in Puerto Vallarta
    • #22 Family Hotel in Puerto Vallarta
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Accessible rooms
    • Number of rooms
    • 42
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, TripOnline SA, Cancelon, HotelQuickly, Travelocity, Hotwire and getaroom.com so you can book your Hotel Casa Dona Susana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Jalisco >
    • Puerto Vallarta
    • Also Known As
    • Casa Dona Susana Hotel Puerto Vallarta ,
    • Casa Dona Susana Puerto Vallarta
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    Traveller (281)
    Pool & Beach (54)
    Room & Suite (54)
    Dining (8)
    Hotel & Grounds (170)
    Bathroom (5)
    Family and Play Areas (3)
    Nearby
    Sponsored by:
    Los Arcos Suites
    528 reviews
    .03 km away
     
    Hotel Posada de Roger
    865 reviews
    .17 km away
     
    Playa Los Arcos Hotel Beach Resort & Spa
    2,600 reviews
    .09 km away
     
    Tropicana Hotel
    697 reviews
    .38 km away
     
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    Ask a question
    Questions & Answers
    wcesue
    10 May 2017|
    AnswerShow all 3 answers
    Response from Kevin C | Reviewed this property |
    My wife says he was available and quite helpful during our stay in March.
    1
    Vote
    Christie C
    3 April 2017|
    AnswerShow all 3 answers
    Response from Frank P | Reviewed this property |
    Hi Christie, The best answer would come from the front desk. :-) (800) 648-2403 USA Frank
    1
    Vote
    Tina S
    28 February 2017|
    AnswerShow all 6 answers
    Response from wcesue | Reviewed this property |
    Adult only
    0
    Votes
    Room Tips
    "Rooms that face the street are normally louder, but with construction next door, I'd choose a street..."
    Read review
    "Make sure you ask for your room to not be one that floods when it rains."
    Read review
    "Quiant and comfortable rooms with great air conditioning."
    Read review
    "Great daily service."
    Read review
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