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Each time I go outside the USA, there is always a little adjustment for me wondering if we selected the right place for us. My motto is "If you expect the worst, you'll be pleasantly surprised.". While this hotel may not be as glorious and...More
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 3 June 2016
Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Casa doña Susana.
We were delighted that you've enjoyed all the details we take pride in offering our guests, specially referring about our...More
An authentic smaller hotel with a courtyard. Older, but well maintained. Plus you get all the benefits and amenities of the parent property, Los Arcos Hotel, across the street at the beach--beach chairs, pool, etc. I prefer smaller hotels
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Thank Tanya R
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 29 May 2016
Dear Tanya R
Thanks for taking the time to leave your kind words and observations following your recent stay with us
We look forward to have the pleasure of having you back home in the near future.
We stay at their sister hotel, los arcos suites which is just across the street and visit the pool area at this hotel. the pool is quiet because no childre are allowed.
the chief butler, Boni is great as is all the staff. Boni makes...More
1 Thank bob g
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 25 May 2016
Dear Bob G.
Thank you very much for the comments about your experience on your last visit, in Casa doña Susana we love to serve the guest and want good memories always carried for you, we going to share with people who did very nice...More
The hotel was very clean,nice atmosphere, but staff was very rude and unhelpful to me,the only one who say pleasant and helpful was Rock head of security,I did not receive my messages, no call when someone came by to see me,,if I had known you...More
1 Thank anies c
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 21 May 2016
Dear Anies C
Thank you for choosing us for your recent stay and for taking your time to share your opinion on our service.
I am very concern to learn that you are not happy with the level of service our staff provided you during...More
We loved this hotel in the centre of the Romantic Zone. Quaint room, nice balcony and within walking distance of many fine restaurants and shops. We had just spent three weeks on the beach up the coast so we didn't mind being a five minute...More
1 Thank Huffgirl2
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 19 May 2016
Thank you for staying with us and sharing your experience.
We appreciate you feedback and rest assure your comments will be taken to the right departments to improve the service and experience we offer you and all of our guest.
We hope to...More
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Free High Speed Internet ( WiFi )
Things to do
US$58 - US$97 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#9 Best Value Hotel in Puerto Vallarta
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
Non-Smoking Rooms ,
Number of rooms
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