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Hotel Casa Dona Susana

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641 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Casa Dona Susana
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Showing 511: English reviews
San Diego, California
1 review
Reviewed 22 December 2015

Where do we begin? We go to Puerto Vallarta five or six times a year and always stay at Casa Doña Susana for the following reasons 1.- Fantastic location, quiet, yet one block away from the beach, in the heart of Puerto Vallarta. 2.- Staff could not be friendlier or more helpful, from the managers to the housekeeping staff, special... More 

Review collected in partnership with this hotel

Thank maryannd600
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2015

We spent 9 days at Casa Dona Susana. The hotel is an old colonial style hotel in the heart of the romantic zone. It is a true boutique hotel with an inner courtyard and rooftop pool. Every room is different and kind of funky. It is an old building and not without its problems but those are very easily overlooked... More 

1 Thank paragod
Palm Springs, California
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 December 2015

My husband Kenn and I returned to Puerto Vallarta after many years! We choose a boutique hotel "Casa Dona Susana" since they have an adults only policy and an intimate and convenient location in Old Town. We had a great time enjoying all the benefits of Los Arcos Hotel, their parent company since we choose all inclusive food and drinks.... More 

1 Thank robertnkenn
Lafayette, Louisiana
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 December 2015

This was our fourth trip to the Casa Dona Susana. Great location, beautiful older hotel lots of ambience. Plants and a tree inside the corridor. They have a beautiful and clean roof top pool also you have access to both of their sister hotel pools ( which are across the street ). Free parking, our room had a balcony, refrigerator,... More 

Thank Chris D
Winnipeg, Manitoba
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 December 2015

My daughter and I stayed at Casa Dona Susana for a week in Nov. The room and hotel were nicely kept. We loved the rooftop pool and sitting area. All the service staff were friendly and very helpful. Would stay there again.

Review collected in partnership with this hotel

1 Thank marshac866
Winnipeg, Manitoba
Level Contributor
10 reviews
Reviewed 17 December 2015

I have been to all three resorts many times. These people feel like family to us. I have put my reviews under the room tip advisory. Two much to print again. Please my words and ratings from there. Fantastic is the only words that can be said. Thank-you john Hanson Winnipeg Manitoba.

Review collected in partnership with this hotel

Thank John H
Denver, Colorado
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 December 2015

Clean and well cared for. Only complaint, I ask for a room on the West side of building & was told none available. Yet the afternoon after I checked in saw rooms on West side that were vacant. Could have had a happier customer with little extra effort.

Review collected in partnership with this hotel

Thank papatom69
2 reviews
Reviewed 15 December 2015

The hotel was very traditional and nice. Loved the roof pool So nice to relax up there in the evening after a long walk through town or the beach. Very clean nice room.Very centrally located.I was traveling alone and felt safe there.

Thank joyce r
Whistler, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 December 2015

We absolutely loved Casa Dona Susana! First time to PV but been to Mexico many times before. Usually stay in large all-inclusive hotels, but this time wanted to try something different - SO GLAD WE DID! This property is small and very comfortable and charming. Boni and his staff run the hotel like a family, and treat everyone so well.... More 

Thank SunSeekers1973
Toronto, Canada
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 December 2015

actual visit date Jan 2013 Nice, quaint hotel right in the heart of the romantic district. Standard rooms are small but adequate and clean. The rooftop pool is really nice and peaceful. As this is intended as an adults only hotel it was free of kids which is super. If you take the all inclusive option the restaurant is at... More 

Thank Torontotraveller2014

266 photos of this hotel

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Manuel M. Dieguez 171, | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $87 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
37 questions
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 307 is the best room in the house - Then 207”
 of 5 bubbles papabeechtoronoto, 1 Dec 2016 | Read review
“Choose a room with a balcony. ”
 of 5 bubbles KimSlenoPhotos, 1 Dec 2016 | Read review
“Ask for rooms at the back - quieter.”
 of 5 bubbles will-from-Calgary, 1 Dec 2016 | Read review
“Get a balcony”
 of 5 bubbles Snorkel4, 20 Nov 2016 | Read review
“just beware big building going up next door, kinda noisy in the whole neighborhood”
 of 5 bubbles rydercc2002, 23 Oct 2016 | Read review
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