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Buenaventura Grand Hotel & Great Moments All Inclusive

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2,371 Reviews from our TripAdvisor Community

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There are newer reviews for Buenaventura Grand Hotel & Great Moments All Inclusive
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Showing 1,499: English reviews
Michigan
Reviewed 7 March 2014

This hotel is a gem for location. Complaints are No Lock for room safe, Room towels non existent, has to go lookin for clean ones every day, some wait staff at pool side bar would ignore you waiting for a drink, public bathroom(woman's in lobby) basket in stall overflowing with used tissue. The positive are location, front desk very helpful,...

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Helpful?
2Thank Sheryle W
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Sheryle W, On behalf of all who enjoyed working in this beautiful hotel, Thanks for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. As a sign of our commitment to the satisfaction of our guests we will give follow up to the points that you refer to us, about the service,...

Toronto, Canada
Reviewed 4 March 2014

We stayed as a group of 9 people at the resort the past November, 2013. I was very excited about trying Puerto Vallarta, Mexico as the pictures looked beautiful with mountains and tranquil blue water. Personally I wouldn't go back again. Been to much nicer resorts in the Caribbean. The hotel is old, and in need of many upgrades. The...

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Helpful?
6Thank eveline_4u
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear eveline_4u, On behalf of all who enjoyed working in this beautiful hotel, Thanks for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. As a sign of our commitment to the satisfaction of our guests we will give follow up to the points that you refer to us, and we will correct...

Chicago, Illinois
Reviewed 3 March 2014

This hotel is great for it's location. I was a little disappointed in the rooms, not as modern as I had imagined. One of our rooms got upgraded to the honeymoon suite, which was a nice gesture. All four of rooms had the best veiws of the pool and ocean. Food was pretty similar every night, but I must say...

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Helpful?
4Thank Nparikh20
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Nparikh20, On behalf of all who enjoyed working in this beautiful hotel, we really appreciate your words are really motivating; we have already extended to our team Especially Jorge and Alexis and will be waiting for your next visit. Thanks again for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. As a...

Duluth, Minnesota
Reviewed 1 March 2014

First time we had to choose all inclusive to stay here. Staff is great. Weather perfect. However, the booze was cheap and not much in variety. The food was plentiful but boring. Overall, we were disappointed, mainly because we had no choice but all inclusive. We prefer the variety of restaurants on the Malecon. Hotel seemed occupied by many noisy...

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Helpful?
Thank Joe P
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Joe P, Thanks for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. As a sign of our commitment to the satisfaction of our guests we will give follow up to the points that you refer to us, and we will correct whatever is within our hands. Cesar Soto Garcia Gerente de Servicio...

Regina, Canada
Reviewed 28 February 2014

Imagine my surprise when I entered our room (it was the 3rd time we stayed at this hotel) and found a plate of mini deserts on a plate with the words"Welcome Back" spelled out in chocolate on it. What a great way to start our vacation. It truly felt like our home away from home. The hotel staff are friendly...

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Helpful?
2Thank duncan_dhu
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear duncan_dhu, It's great to know that your stay was excellent!, on behalf of all who enjoyed working in this beautiful hotel, we really appreciate your words are really motivating; we have already extended to our team and will be waiting for your next visit. Thanks again for taking the time to share with us your experience in our Buenaventura...

Calgary, Canada
Reviewed 27 February 2014

This hotel was nice, the staff were constantly cleaning areas, either the lobby area, the pool and the pool area; all over. The staff are very courteous and friendly, and extremely helpful. My two sisters and I were sharing a room and they had brought in a cot so that we had three beds and that was wonderful. Our room...

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Helpful?
1Thank ASMTCM
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear ASMTCM, On behalf of all who enjoyed working in this beautiful hotel, we really appreciate your words are really motivating; we have already extended to our team and will be waiting for your next visit. Jorge and Alexis are happy for your comments as well as their maid and all. Thanks again for taking the time to share with...

Calgary, Ab
Reviewed 26 February 2014

We have been to 5 different hotels in PV this is the hotel we keep coming back to because of the staff, they are very friendly and accomodating. We have been to this hotel about 20 times in 14 yrs. Food is always good, rooms are always clean and service from Bellmen, to the waiters and bartenders always good. Only...

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Helpful?
1Thank LOVITA
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Lovita, On behalf of all who enjoyed working in this beautiful hotel, we really appreciate your words are really motivating; we have already extended to our team and will be waiting for your next visit. Thanks again for taking the time to share with us your experience in our Buenaventura Grand Hotel & Spa. As a sign of our...

Regina, Canada
Reviewed 26 February 2014

This was our fourth vacation at the Buenaventura. We stayed in a premium ocean view room, being upgraded by the resort. (We paid for an ocean view room). Beautiful views of the ocean as well as the city of PV. Very clean resort and staff are always friendly. Prime location, only 5 minutes to walk to the Malecon! Food is...

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Helpful?
1Thank simplydevine99
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear simplydevine99, Greetings from all the staff who enjoy working in this beautiful hotel and thank you for all your comments that motivates us to continue with our spirit of service, and i have shared them to all the staff, Alexis, Jorge and everyone in the hotel. Best regards, I hope soon!   Cesar Soto Garcia

Regina, Canada
Reviewed 23 February 2014

We have stayed here before and this time the food was not quite as good as before and our room was really run down (north side). We booked with our friends and they got a really nice room (south side) We paid the same as them and our room sucked. A/c didn't work and had a view of the mechanicals...

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1Thank LHS9746
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear LHS9746, On behalf of all who enjoyed working in this beautiful hotel we deeply appreciate that you have chosen the Buenaventura Grand for your last vacation, and also for sending us feedback on your experience, I assure you it is important for us to improve our services. As a sign of our commitment to the satisfaction of our guests...

Brooks
Reviewed 22 February 2014

This hotel is in a great location on the beach and only a few blocks from the Malecon. The Staff were great and everything was very clean. The buffet was very good for an all inclusive. I have stayed at numerous all inclusive and for the price this was one of the best buffets. There is very little offered for...

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Helpful?
2Thank Judy E
Buenaventura G, Guest Relations Manager at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Judy C, On behalf of all who enjoyed working in this beautiful hotel we deeply appreciate that you have chosen the Buenaventura Grand for your last vacation, and also for sending us feedback on your experience, I assure you it is important for us to improve our services. As a sign of our commitment to the satisfaction of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more   less 

Additional Information about Buenaventura Grand Hotel & Great Moments All Inclusive

Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $195 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Buenaventura Grand Hotel & Great Moments All Inclusive 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta
Hotel Style:
#13 Spa Hotel in Puerto Vallarta
#14 On the Beach Hotel in Puerto Vallarta
#15 Luxury Hotel in Puerto Vallarta
#34 Family Hotel in Puerto Vallarta
#38 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Buenaventura Grand Hotel & Great Moments All Inclusive staff and other travellers.
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Questions? Get answers from Buenaventura Grand Hotel & Great Moments All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the front is a better room as the noise level will be quieter.”
 of 5 bubbles lujan2232, 22 Mar 2017 | Read review
“Ocean room was a must.”
 of 5 bubbles Hutchparks, 22 Mar 2017 | Read review
“If available, take a room at either end of the hallways.”
 of 5 bubbles , 22 Mar 2017 | Read review
“You are able to request an additional (roll-away) bed if you need another bed.”
 of 5 bubbles twobrossis, 21 Mar 2017 | Read review
“Pay a little more get a balcony with ocean view so worth it!!!!!”
 of 5 bubbles miabbw, 20 Mar 2017 | Read review
5 of 5