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Hacienda Buenaventura Hotel & Mexican Charm All Inclusive

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Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
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1,509 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
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Showing 868: English reviews
Chicago, Illinois
Reviewed 12 August 2015

Had problems with the air conditioner, the ceiling was leaking, our door never closed all the way and was broken, bad WiFi connection and the food was not good. We are not coming back to this hotel again.

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2Thank ivanaY2010XC
hacienda_hotel, Gerente at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear ivanaY201..., thank you for the time to send us your comments about our service and facilities. We regret that it was not a good experience staying in this hotel, told him that we are working every day on the issue of maintenance to be no more situations in the future, we inform you that we have a new menu...

Ciudad Juarez, Mexico
Reviewed 9 August 2015

The room was so old and service was poor, they weren't kind. Wifi signal didnt work and when it worked was so slow. The food at the restaurant was the same everyday. This lady of the tour agency was so rude.

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Thank rplalito
Quebec City, Canada
Reviewed 8 August 2015 via mobile

***Read until the end*** Our stay at the Hacienda started somewhat on the wrong foot... We arrived more than 2 hours late from our initially planned arrival time of 9 p.m. ; thanks to Air Canada for having us sit on the plane at the gate for 2 1/2 hours... But, that's another story. When we arrived at the hotel,...

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9Thank Papoux26
Washington DC, District of Columbia
Reviewed 3 August 2015

The people that work at the hotel are very kind and helpful. The pool is overcrowded, and it is often super noisy at night due to the music. The rooms are clean, and the food is horrible. The breakfast is decent, but lunch and dinner are hit or miss. Mostly they are a miss. If you're looking for a safe...

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Thank Janei J
Miamia
Reviewed 31 July 2015

excellent experience, Hope t comeback, all people were in good service , hospitality and always pay attention what I need. Many thanks for everything, excellent team members.I will recommended for ever.

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1Thank 355kerwinf
Las Cruces, New Mexico
Reviewed 24 July 2015

I went to Puerto Vallarta last spring, I stayed at this hotel, which was the best thing about the trip! However, the city is incredible beautiful full of colors and people. The hotel isn't expensive either cheap. The rooms are pretty good, and the food and service is wonderful! Plus the pool is great, and the private beach just about...

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Thank Laura M
Reviewed 21 July 2015 via mobile

The hotel is older and a little dated but it has character and charm. Since this is a older hotel it has no elevators. But there are staff that is available to help with luaggage (Pack light). The staff is extremely friendly and has basic English skills to communicate. The pool is very nice and bartender knows there stuff. The...

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Thank Siran K
Vancouver
Reviewed 19 July 2015

The hotel staff greeted us warmly on our arrival. Always remembered what drinks we like and were served very well. Much thanks to Cuit, Ivan, Francisco and Alfonso. The activity hosts Chocolate and Fanny both had so much energy from morning to late evening! The hotel General Manager, Cesar gave us the warmest welcome and made our stay comfortable. Front...

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Thank serenidad1Vancouver
Charlotte, North Carolina
Reviewed 18 July 2015

The resort is older and could use some upfitting. The internet access is terrible. This is a spanish speaking resort, but the staff tries with their English. The food was decent. The staff was really great. They are friendly and very helpful. The bartenders know their stuff and do a great job. The wait staff are very polite and attentive....

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Thank sdj57
Reviewed 16 July 2015 via mobile

I am in my hotel room as I write this, this hotel is a joke. It is literally the worst place I've stayed in my life! DO NOT I repeat do not stay here even if it's free. The hacienda Buenaventura spa and beach club completely ruined our vacation. From the moment we got here, our room wasn't ready (we...

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4Thank Mike M

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Enjoy the unique charm of a real Mexican Hacienda surronded by beautiful gardens, traditional decor and perfect facilities for an unforgetable vacation. Hacienda Buenaventura Hotel & Mexican Charm represents a poignant aspect of Mexican culture and tradition and is strategically located at the center of the Puerto Vallarta Hotel Zone. We are located just 10 min. from the International Airport , the Bus Station, Convention Center and Downtown area. We are the perfect choice whether you want to relax and enjoy our facilities and beach club or enjoy everything Puerto Vallarta has to offer. ... more   less 

Additional Information about Hacienda Buenaventura Hotel & Mexican Charm All Inclusive

Address: Boulevard Francisco Medina Ascencio | Zona Hotelera Norte, Puerto Vallarta 48310, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $126 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hacienda Buenaventura Hotel & Mexican Charm All Inclusive 3*
Number of rooms: 155
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Also Known As:
Hacienda Hotel Puerto Vallarta
Hacienda Puerto Vallarta
Hacienda Hotel And Spa
Hacienda Hotel Spa Puerto Vallarta
Hotel Style:
#14 Spa Hotel in Puerto Vallarta
#35 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Buenaventura Hotel & Mexican Charm All Inclusive staff and other travellers.
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Questions? Get answers from Hacienda Buenaventura Hotel & Mexican Charm All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms offer a variety. We choose to stay away from the action but after 10 pm the place becomes a peaceful place.”
 of 5 bubbles jennifercB278ZL, 26 Mar 2017 | Read review
“Take a taxi from airport...it is $20. Dahlia was a great masseuse.”
 of 5 bubbles Lesliej063, 24 Mar 2017 | Read review
“Beach isn't the greatest !!”
 of 5 bubbles snowflakegoestocuba, 21 Mar 2017 | Read review
“Pool view, unless you want a quieter area ask for court yard rooms.”
 of 5 bubbles SharonPat2016, 19 Mar 2017 | Read review
“The rooms located behind the pool bar seem to be a bit quieter as the noise projects towards the pool and not back towards the room.”
 of 5 bubbles heathertP1477CV, 19 Mar 2017 | Read review
5 of 5