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The Westin Resort & Spa, Puerto Vallarta

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The Westin Resort & Spa, Puerto Vallarta
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1,790 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Resort & Spa, Puerto Vallarta
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Showing 1,516: English reviews
Turlock
Reviewed 4 September 2013

Beautiful resort on the beach, accommodations were nice, but the pool and beach were great!!! Lounge chairs were comfortable, staff was phenomenal!!!! They were remodeling while we were there and they did a great job of camoflauging the noise and dust. It should really be beautiful when they are finished!!!

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Helpful?
Thank Brandi L
Gabriela B, Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear Guest: We are pleased to receive your feedback and more than happy to know that facilities of the hotel were to your liking. Hope to continue with your preference and receive you very soon and thus enjoy our newly remodeled lobby. Cordially, Eduardo Ballesteros Gerente General

Tampa, Florida, United States
Reviewed 3 September 2013

Puerto Vallarta was such a beautiful city. From the moment we arrived everyone was very friendly, happy, and bent over backwards to accommodate us. With the exception of two front desk girls, everyone at the hotel was extremely friendly and very helpful. The hotel is beautiful and you feel like you're in paradise the minute you step on the property!...

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Helpful?
Thank Claudia R
Gabriela B, Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear Guest, Thank you for your preference at The Westin Resort & Spa Puerto Vallarta. Regarding the front desk service, we assure you, that this point has been evaluated with the Rooms Division Manager and is already taking action to correct it. It is great to know that you really enjoyed all the areas we offer at the hotel and...

Seattle, Washington
Reviewed 3 September 2013

The rooms, pool area and lobby areas of this hotel are very nice. The staff by the pool and beach are great, but unfortunately the front desk staff were rude and just generally did not care. The location of this hotel a okay. You need to take a taxi into Puerto Vallarta, but the surrounding areas of the hotel are...

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Helpful?
Thank Marjan T
Gabriela B, Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear Guest. Thank you for share with us your comments, because they are extremely important to us and allow us to monitor and improve the areas where it is necessary. Regarding the front desk service, we assure you, that this point has been evaluated with the Rooms Division Manager and is already taking action to correct it. On the matter...

Montreal
Reviewed 3 September 2013

I recommend you this hotel, for my next trip to Puerto Vallarta, for sure I want to stay there again. The personal are always smilingly and in the restaurant they called me by my family name (that's nice). I also loved the pool, it has a very nice design :)

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Helpful?
Thank bleu1974
Gabriela B, Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear Guest: Thank you for comments regarding your recent stay at The Westin Resort & Spa Puerto Vallarta. We are so happy to know that you enjoyed the staff service and pools design. Hope to host you soon at the beautiful puerto Vallarta. Cordially,

Turlock, California
Reviewed 30 August 2013

Stayed for five nights in early August. Traveled with our daughter and two grandsons, 11 and 10.The rooms we very comfortable and the resort is well maintained, The staff is over the top. We spent a lot of time by the pool and beach and were never without refreshments or food. The restaurant is a little pricey but you can...

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2Thank jak0065
Gabriela B, Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear Guest, We would like to thank you for your preference at The Westin Resort & Spa Puerto Vallarta. It is great to know that you have plans to return to this amazing paradise, but especially, that we will have the opportunity to welcome you again at our beautiful hotel. Once again, thank you for all your comments and hope...

gaza
Reviewed 28 August 2013

We went there walking from another hotel where we were not so satisfied. We were received with no prior booking by a ver nice woman on the reception Ivonne. She made our holiday become so great and relaxing. She showed us a room and gave us a good rate because we walked literally to the place. We were lucky we...

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Helpful?
Thank Najla s s
Gabriela B, Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear Guest First of all we would like to thank you for your recent visit to The Westin Resort and Spa, Puerto Vallarta. We are more than happy to read your comments about your satisfactory stay with us; in particular the service provided by our staff member Ivonne at the front desk department, please be assured that your comments have...

Visalia, California, United States
Reviewed 15 August 2013

My vacation at The Westin in PVR was amazing. I have traveled all over the world and this has been my favorite hotel yet. Very clean and guest service was amzing. All employees make you fell at home. We were able to get a king room with ocean viwe room 811 the view from this room is priceless. You must...

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Helpful?
Thank Saul A
cristina_castillo, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear guest We are enchanted to learn that you enjoyed your time at The Westin Resort & Spa, Puerto Vallarta. Our purpose is to make you feel relax during your stay with us. Esmeralda, Adriana, Damian and Pedro are very professional and charismatic with our guests; we are very proud of them. We will be very happy to have you...

Cypress_Texas
Reviewed 14 August 2013

Day two and three, constant jack hammering in the lobby from 9:00 - 19:00. Managment response..a room notice offering to move anyone to a quieter room. Unfortunately, they couldn´t move the pool, the restaurant or the bar! Playing obnoxiously loud music at the pool, to try and drown the sounds shows inginuity but if I wanted to "relax" in a...

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Helpful?
2Thank CypressTX_Traveler
cristina_castillo, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear guest Please accept our sincere apologies for the inconvenience in your visit to our hotel. We value your feedback and understand how you feel. After listening to our clients we decided to change the floors in the lobby area in order to renovate the welcome arrival; it is going to be short period of time with noise during the...

Palm Desert, California
Reviewed 13 August 2013

The Hotel is beautiful. I traveled the world and this one is one of my favored.It is conveniently located and peaceful. We had a great Mother/Daughter vacation at this property. The staff was amazing. Everything was above and beyond. Go see it for yourself. I give it a 5 star category Hotel. Beautiful and don't forget to book Vallarta Adventures...

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Thank noram2013
cristina_castillo, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear guest, Thank you very much for your loyalty to The Westin Resort & Spa, Puerto Vallarta, we are honor to be your favorite hotel and we are looking forward to have you back in the near future. We are very proud of our staff, they do our best to make you feel special and renovated. We appreciate your business...

Anaheim, California
Reviewed 11 August 2013

Although the Westin Resort and Spa was one of the first properties built in Marina Vallarta, it has not lost it's charm, nor it's integrity. The rooms are spacious, comfortable, well air conditioned, and boast a lovely view of Banderas Bay. August is hot and humid, there's no question about it, but with the wonderful pool areas, and the beach...

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Helpful?
3Thank Sheryl D
cristina_castillo, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear guest, First of all Congratulation for your 35th wedding anniversary and thank you for choosing The Westin Resort & Spa, Puerto Vallarta to celebrate It is wonderful that you enjoyed the view of the bay from your balcony; no matter where you are you always have an spectacular panorama. Thank you for your preference, we appreciate your business General...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about The Westin Resort & Spa, Puerto Vallarta

Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $137 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa, Puerto Vallarta 4*
Number of rooms: 280
Reservation Options:
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Also Known As:
Westin Resort And Spa Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta
Hotel Style:
#12 Top resorts Hotel in Puerto Vallarta
#14 Business Hotel in Puerto Vallarta
#18 Spa Hotel in Puerto Vallarta
#19 Luxury Hotel in Puerto Vallarta
#24 On the Beach Hotel in Puerto Vallarta
#25 Romantic Hotel in Puerto Vallarta
#27 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa, Puerto Vallarta staff and other travellers.
62 questions
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Questions? Get answers from The Westin Resort & Spa, Puerto Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are at least partial ocean view”
361leeanng, 13 Apr 2017 | Read review
“Ninth floor, great ocean view. Third floor, we did not have to take an elevator, walk to our rooms from lobby.”
MelanieR981, 5 Apr 2017 | Read review
“Rooms from the 10th floor and up are bigger and quieter.”
Eisosnane, 28 Mar 2017 | Read review
“We were on the 9th floor with a great ocean view.”
Michigancold, 27 Mar 2017 | Read review
“Do not hesitate to make a reservation here! Great hotel and great service!”
CT_Traveler1515, 19 Mar 2017 | Read review
5 of 5