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Sheraton Buganvilias Resort & Convention Center

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Sheraton Buganvilias Resort & Convention Center
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3,393 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Buganvilias Resort & Convention Center
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Showing 2,349: English reviews
Madison, Wisconsin
Reviewed 3 days ago NEW

My friend and I recently stayed 5 nights at the Sheraton Buganvilias Resort. The staff were incredibly friendly, the resort was clean, decent food, and overall great ambiance. We didn't do the "all inclusive" package as I have been to PV several times and wanted to take my friend off-site to some of the nearby restaurants that I know of....

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Helpful?
Thank Clydesdalegirl
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Clydesdalegirl On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent visit to Puerto Vallarta. We highly appreciate your gracious comments here and have shared it with our team, with...

Reviewed 3 days ago NEWvia mobile

The resort was beautiful! The service was amazing. Jose Manuel the front bellboy was amazing and very polite, helped us a lot. The drinks and food by the pool came really fast, the employees are very polite and respectful especially Manuel who took great care of us . The food was good. I would give it a 7/10. The buffet...

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Helpful?
Thank Jonathon C
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Jonathon C We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that...

Vancouver, Canada
Reviewed 3 days ago NEW

Terrible service at the front desk. Took the second person to crack a smile. Manager finally stepped in to explain to me that although I am a GOLD Starwood member, I will not be getting any benefits. So I booked through a travel agent, and even though I picked the Sheraton because I am LOYAL, apparently, SPG isn't. That set...

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Helpful?
Thank Faumun
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Faumun Dear pvparadise Thank you for take the time and write us. Please receive our apologies for falling short of your expectations. All the comments from our guests are really important for us since feedback is always taken into consideration to improve and being able to offer our guests remarkable experiences. We would kindly like to ask you if...

Sioux Falls, South Dakota
Reviewed 4 days ago NEW

Went to Sheraton with my sister and her friend for a week & we had a blast! Every worker made sure we were taking care of and the food was amazing. I would recommend this hotel to everyone. The resort is very close to downtown & has a really nice beach. We ate at the classy restaurant on site and...

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Helpful?
Thank Tayyhanson
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Tayyhanson We thank you for taking the time to share your comments on Tripadvisor. It was a pleasure being your hosts during your recent gateway. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. Your feedback has been shared to the team as a motivation to...

Stoney Creek, Canada
Reviewed 4 days ago NEWvia mobile

Ishmael welcomed us at the front of the Arroceria restaurant. He was so friendly and his hospitality was fantastic. Our daughters were with us who are 14 years old he joked with them and made sure we were looked after for the whole evening. I highly recommend this resort. Thank you Ishmael. The food was excellent as well .

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Helpful?
Thank gracegrigg89
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear gracegrigg89 Thank you for choosing Sheraton name as your host and taking the time to share your experience with us. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate...

Hamilton, Canada
Reviewed 4 days ago NEWvia mobile

Beautiful resort. Beach not so great and not much nightly entertainment but very friendly service! We had an especially sweet server at the Arroceria Restaurant. His name was Ismael and he was so kind and accommodating! He made sure we were happy with our meal and our drinks were always full. Thank you Ismael for your friendly service! It is...

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Helpful?
Thank julescowell
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear julescowell We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. Thank you for sharing your feedback with us. We are glad to hear your experience with the...

Saint Cloud, Minnesota
Reviewed 5 days ago NEW

Bartender Candido was the best bartender I have ever ran across. Very friendly, funny, speedy, and so happy to serve. This was my first time at the Sheraton with a bunch of my friends and we will be coming back.

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Helpful?
Thank zeinerwold10
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear zeinerwold10 We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Sheraton. We are glad to hear your experience with the hotel was excellent and the service received was friendly and professional, like Candido, that made memorable your last stay. We look forward to have you back at Sheraton, your home...

Oregon Coast, Oregon
Reviewed 5 days ago NEW

We recently stayed at the Sheridan Buganvilias Resort. Nearly every day was spent relaxing by the pool. Marcos Mendiaz provided bar and food service for us. I can say, without hesitation, he was one of the best bar/food severs we have ever had. He was friendly, always smiling, available and approachable, very professional and always courteous! Truly amazing!

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Helpful?
1Thank pv3408
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear pv3408 On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent visit to Puerto Vallarta. We highly appreciate your gracious comments here and have shared it with our team, with...

Lancaster, California
Reviewed 5 days ago NEW

We had a great time the staff was always there to assist with anything requested the whole area is very well maintained it looks like new the pools are very nice and only a short walking distance from the beach.I got sick and a friend of mine was injured and we were able to use the doctor at the hotel...

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Helpful?
Thank Armand S
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Armand S We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Sheraton. We are overjoyed to read that you’ve enjoyed your stay, especially the facilities, pool and service. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer...

Jacksonville, Florida
Reviewed 5 days ago NEW

I enjoyed the checkin and the room and fantastic view. Actually the checkin was excellent and the friendliest part of the hotel. After that it was more businesslike meaning the service and wait staff was just "there"... Most were just working not too friendly. I don't know if they weren't getting paid much or what the problem was but very...

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Helpful?
Thank BaronFoer
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear BaronFoer On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It is with regret that we read the comments about some issues you unfortunately experienced during your trip and your recent stay with us. Thank you, BaronFoer, for sharing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Beachfront
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Relish the sun, the ocean, the extended landscaping, the entire exhuberant nature of the tropic from your own Deluxe ocean view room or the unique Ocean Front Shertaon Club Level. A few steps away from traditional downtown and 4 miles from Vallarta's International Airport. Appreciate a peaceful afternoon stroll on renovated Malecon and savor the friendliness of the locals; admire the city's distinctive architecture with red-tiled roofs, lush tropical gardens, cobblestone streets and the Guadalupe church.Enjoy our fine cuisine restaurants and bars, shop a variety of clothing, silver and souvenirs in the boutiques, and relax in the SPA taking an unparalleled massage in our unique cabin's next to the ocean or immersed in lush gardens. ... more   less 

Additional Information about Sheraton Buganvilias Resort & Convention Center

Address: Boulevard Medina Ascencio 999 | Zona Hotelera las Glorias, Puerto Vallarta 48330, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $153 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Buganvilias Resort & Convention Center 4*
Number of rooms: 473
Reservation Options:
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Also Known As:
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Puerto Vallarta Sheraton
Hotel Style:
#7 Business Hotel in Puerto Vallarta
#9 Top resorts Hotel in Puerto Vallarta
#15 Spa Hotel in Puerto Vallarta
#16 Luxury Hotel in Puerto Vallarta
#16 On the Beach Hotel in Puerto Vallarta
#26 Family Hotel in Puerto Vallarta
#30 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Buganvilias Resort & Convention Center staff and other travellers.
290 questions
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Questions? Get answers from Sheraton Buganvilias Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the ocean so there are no bad room views.”
 of 5 bubbles 348andreasp, 21 Mar 2017 | Read review
“our room had view of ocean as they all do and we did ask for a higher room when we checked in did have to pay more but worth it.”
  • this is looking towards the Malacon
 of 5 bubbles KathieD92, 21 Mar 2017 | Read review
“Maybe the club would be better for a lot more.”
 of 5 bubbles sennhsg, 21 Mar 2017 | Read review
“I had a terrace room, with hardly any view. Never used it to be honest.”
 of 5 bubbles Faumun, 20 Mar 2017 | Read review
“ocean view”
 of 5 bubbles 373armands, 18 Mar 2017 | Read review
5 of 5