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Av Paseo de la Marina Nte 585 Marina Vallarta, Puerto Vallarta 48354 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
8 people are viewing this hotel
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Traveller (3050)
360
Panoramas (24)
Room & Suite (947)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-07-03 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Velas Vallarta
Updated 20-07-03 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 147 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Velas Vallarta is a family favorite resort with a long history in Puerto Vallarta. Set at the oceanfront property edging the golden sands of the Mexican Pacific. This resort offers incomparable vacations characterized by warm, attentive service and nightly entertainment. Velas Vallarta showcases 345 suites with Mexican décor; 2 restaurants, bar and Aqua Bar; unlimited premium spirits served throughout the resort; hamburgers, ice-cream and crepe stations; activities program for all ages; Kids’ Club; and Spa. Our Luxury All Inclusive concept: • Concierge • 24-hour suite service • Daily-stocked in-suite minibar • Pillow menu
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Lazy river
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Fishing
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Kitchenette
Microwave
Flatscreen TV
Safe
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Quiet
Languages Spoken
English, Spanish

Location

Full view
71Somewhat walkable
Grade: 71 out of 100
16Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
4,413Reviews535Q+A100Room tips
Traveller rating
  • 3,331
  • 782
  • 190
  • 61
  • 49
Time of year
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Language
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Popular mentions
WanderingWakemans wrote a review Apr. 18
Tillamook, Oregon16 contributions
+1
Loved my week at Velas! Traveling solo and I felt very safe and well cared for. Cleanliness is top notch. Omg the pillows were so amazing I’m going to order some from the gift shop! Yes, there was the typical time share sales pitch but it was low pressure and at least they feed you 😉 Pools are gorgeous and an excellent beach as well. Attentive wait staff checking to make sure you have all you need so you can just relax. Enjoyed spotting the resort peacocks nightly. Food was great, but by far the highlight for me was my waiter, Heriberto, at Andrea restaurant. Ask for his section and you’ll have a great time! He knew I was traveling by myself and felt like my best friend at the resort, asking about my day and offering suggestions. He and the chef made me a fabulous special dessert. Leaving felt like leaving a great friend.
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Date of stay: April 2021Trip type: Travelled solo
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David7348 wrote a review Apr. 17
Highlands Ranch, Colorado19 contributions3 helpful votes
+1
We spent 7 great days at Velas! I watched the protocol videos on their website and felt safe to go. We both had our vaccines and that added to our decision. It was nice to see some of our friends like Omar, Elizabeth, Brenda, Carlos, the manager at LaRebeira and the ladies at the customer service desk who set up the resort tours. We missed seeing some that are not there now because of the limited occupancy. But we have high hopes that in time they will return when the tourists come back. Even though there were challenges because of COVID they did a great job making us feel welcome. The food and service were great. The methods of keeping the guests safe were great. Rooms sanitized, hand sanitizer everywhere and distance observation at dinner and the pool! All in all it was a great time in a difficult time. The management and staff were great. You should go there and support this organization.
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Date of stay: April 2021Trip type: Travelled as a couple
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anuradha m wrote a review Apr. 12
Saratoga, California36 contributions29 helpful votes
we just spent a week at velas and had a great time overall. most outstanding part is the service - the people that work at the resort are amongst the kindest and would do anything for guests. everything was well organized and we appreciated the upgrade to a larger suite. we loved the green juice at breakfast - i had it every morning. A few little things to know: - covid protocols were very good overall except one key thing. several guests were not wearing masks around and staff was not enforcing - this is important for everyone’s safety - we love sitting at the beach but here the shade is not sufficient. The Mexican palapas are great - wish there were some one the beach. The white umbrellas do not offer enough shade. We got too much sun. There are not umbrellas next to lounge chairs by the pool either. Finding enough shade has been difficult. - the room was beautiful and well stocked. Couple things needed to be fixed with shower door leaking. we wrote to guest services but never got a response. it was a busy week though - lastly, being vegetarian - the food options are bit limited. everyone did their best to accommodate Thank you for a great week overall
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
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Tara K wrote a review Apr. 5
Sacramento, California1 contribution
We stayed at the Velas Vallarta for 8 days and had the most amazing time! The grounds are beautiful, immaculate, and fantastic beach and pools. The flowers everywhere, the friendly staff all made this Covid vacation safe and memorable. The covid test was done at the hotel (more painful than tests done in the U.S.??) but was easy and results back almost exactly 24hrs later. The pools are clean and well kept up. The lazy river between each pool was fun as well. Great activities by staff and lovely rooms with a view. We stayed in a 1 bedroom suite with ocean view. Our housekeeper for that room 3517 was AMAZING!!! The laundry service lady was also SO GREAT!! Shout Out to the following AMAZING STAFF!! Miguel & Carlos for breakfast service! Ernesto & Raul for dinner service! Perla at the towel hut! Jacianto & Juventino for poolside service! Luis - bartender at the swim-up bar! Abigayle in the concierge!! We will be back!!! Wondeful trip for us and our 2 girls aged 8 & 10.
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Date of stay: April 2021
Location
Service
Sleep Quality
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Response from Luis Angarita, Director General at Velas Vallarta
Responded 2 weeks ago
Thank you, Tara, for taking the time to share with the world your impressions on your eight-day vacation and also for highlighting the tremendous efforts of some of the stars who contributed greatly toward the success of your stay. As always, we place much emphasis on the condition of our pools, beach, and gardens. We feel that providing our guests with a pristine environment that includes sky blue pool water, a manicured beach, and immaculate gardens generates a sense of being in a tropical dreamscape. And I am sure that your two young girls had the time of their lives playing, laughing, and eating until their hearts were content. And their firm seal of approval is perhaps why you are committed to returning to Velas Vallarta in the future. On behalf of the young women and men you kindly mention, I thank you for reserving with us at Velas Vallarta. Until next time, Tara, I wish you and your lovely family all the best for a wonderful summer up in Sacramento, California. We remain at your service, LUIS ANGARITA DIRECTOR GENERAL VELAS VALLARTA
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JohnnyI0695 wrote a review Apr. 2
Seattle, Washington91 contributions76 helpful votes
+1
After a hiatus from international travel in 2020, we were so happy to return to Velas Vallarta at the end of March 2021. While there were some expected modifications, the warm, friendly faces and excellent service have not changed one bit. If you have a request, just ask and they will do the utmost to make it happen. First, I’ll speak to Covid safety protocols. We felt extremely comfortable/safe at the resort and noticed many positive safety protocols taking place that I haven’t even seen in the USA. As always, the resort is so clean and all the extra cleaning efforts by everyone did not go unnoticed. The Covid testing that is required to enter back into the USA was done on property and was so easy, fast and organized. The results also came back much faster than we expected. All the staff and management at the resort are so friendly and are genuinely interested in making sure your vacation is a great one. It was a pleasure to again see Hotel Manager Sr. Juan Carlos and also an honor to meet Director Sr. Luis for the first time. All the staff at the resort deserve special mention, but Marcelino at the pool, Cristina at La Ribera and Jesus at the front desk really went above and beyond. They are superstars. Of course, the immaculate gardens, delicious food, extra spacious accommodations and wonderful weather all added to make our 10 days excellent. We spoke to some folks at the pool that had only been at the resort a day and a half and they were already planning on returning. Velas Vallarta continues to impress and we can’t wait to return! Rest assured, you will get a safe and high-quality vacation!
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Date of stay: March 2021Trip type: Travelled with family
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Response from Luis Angarita, Director General at Velas Vallarta
Responded 2 weeks ago
Johnny, we, too, are very happy to have you return to Velas Vallarta, your tropical home away from home. I am glad that we did not disappoint any of your expectations on this well-deserved vacation. In reading your glowing review, perusing your beautiful photos, and speaking to you in person, it is quite apparent that we went above and beyond the level of satisfaction of your last vacation with our incorporated sanitary protocols and in-house Covid testing. And one of the many facets that people remember us by is our warm hospitality; it's something that never goes away. Thank you for your loyalty towards Velas Vallarta and its staff. You can be assured that we will be prepared for all your needs and wishes on your return visit. Until then, we continue to place ourselves at your faithful service. LUIS ANGARITA DIRECTOR GENERAL VELAS VALLARTA
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PRICE RANGE
US$268 - US$502 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
velas vallarta hotel puerto vallarta, velas vallarta suite hotel, velas vallarta suite puerto, velas vallarta resort, velas vallarta puerto, club velas vallarta, velas vallarta suite resort
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
345
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Frequently Asked Questions about Velas Vallarta
Which popular attractions are close to Velas Vallarta?
Nearby attractions include Mexican Fiestas at Velas Vallarta (0.1 km).
What are some of the property amenities at Velas Vallarta?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Velas Vallarta?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Velas Vallarta?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Velas Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to Velas Vallarta?
Conveniently located restaurants include Mikado, La Estancia, and Andrea Restaurant.
Are there opportunities to exercise at Velas Vallarta?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Velas Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Velas Vallarta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Velas Vallarta?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Velas Vallarta?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (4.4 km).