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Casa Velas

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About

#1 of 14 all-inclusives in Puerto Vallarta
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
GreenLeaders Gold level
Casa Velas is an intimate boutique hotel for adults 18 and over, surrounded by the natural beauty of Puerto Vallarta. With colonial-style architecture resembling the old Mexican haciendas, lush gardens, and cozy al-fresco terraces ideal to unwind and take in the coastal lifestyle, and preferential access to Táu Beach Club with infinite vistas of the Mexican Pacific. Your stay at any of the 80 suites will signify restoration and delight for the senses. Enjoy haute cuisine at Emiliano Restaurant; 2 bars; access to Táu Beach Club; sybarite and cultural activities; and Spa. Our Luxury All-Inclusive concept: • Personal Concierge • 24-hour Suite Service • Private terrace or balcony with sitting area • Living room with sofa • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Adult pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Entertainment staff
Airport transportation
Parking
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast in the room
Special diet menus
Swimup bar
Evening entertainment
Shuttle bus service
Car hire
Taxi service
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, Spanish

Location

Calle Pelicanos 311 Marina Vallarta, Puerto Vallarta 48315 Mexico
Name/address in local language
Casa Velas
2,272Reviews237Q+A100Room tips
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JW G wrote a review Yesterday
Toronto, Canada10 contributions18 helpful votes
My wife and I are at Casa Velas waiting for the airport transport. What a great week we had. Every meal was excellent and that is an understatement. The service by Alvaros, Jesus, Fatima, Daniel and Ulyses was unbelievably attentive. What a nice group of people. The scenery and grounds are gorgeous, the room was nice and the bed was very comfortable. All in all we had a lovely week and head home very relaxed.
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Date of stay: April 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sareldlh wrote a review May 2023
Calabasas, California33 contributions119 helpful votes
Hotel's Favourite
We just returned home from a very special 12 days at this so special oasis. It was our 2nd stay ( November 2022 ) at Velas, and as wonderful as our 1st time, our visit this time was beyond words. We came ‘home’ to celebrate my birthday, and as soon as we arrived, the warmth and friendliness of the staff was as if we were returning home to be with family.. The entire property remains in beautiful condition and the constant attention to the maintenance is evident.. Our room was beautiful and we had a great view as well as a hot tub on the balcony.. Every meal here or at the Tau Beach Club was excellent and the gracious service with always a smile surpassed our last stay.. The pool is so beautiful and the flowers and serenity is the best.. The staff is exceptional and so warm and welcomed us back as true friends.. My birthday was celebrated by the hotel in several ways and will not be forgotten.. My wife and I have been fortunate in being able to travel extensively, and nowhere that we have visited, can compare to our time at Casa Velas ! We are already planning our next stay for this coming fall. A 5 star + experience thanks to Miguel Dorado General Manager as well as Ana and Sofia in the reception area , Jesus and Alfredo in the restaurant, Ulises and Ramon poolside and our housekeeper Francisca. I know that I have left names out, but everyone is part of the ‘ family ‘ that cares for you during your stay. We already long to be with the friends and family at the Casa, but will have to wait until late October or November.. We will miss everyone !!
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Date of stay: May 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
9 Helpful votes
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Response from Enrique Sinencio, Director General at Casa Velas
Responded May 22, 2023
On behalf of Miguel Dorado, Ana, Sofia, and the entire team at Casa Velas, I thank you for leaving a special place in your heart for our wonderful hotel. It certainly seems that you've found the perfect place that not only makes you feel at home, but also makes you feel like the VIP you are. As I always mention, we all realize how hard you worked for this vacation time, which further motivates us to exceed your expectations. And we sincerely hope you'll continue to enjoy Casa Velas just as much as we enjoy attending to your needs. Thank you for sharing with us your warm words of appreciation. You can be assured that we will continue to place ourselves at your faithful service for all your future wishes. Happy Birthday! ENRIQUE SINENCIO HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jessica I wrote a review Apr 12
2 contributions
We spent a week at Casa Velas for my husband's birthday. This trip heavily exceeded expectations. The food was top tier, we ordered a wide variety over our stay and everything was spectacular. We felt no need to go out to eat elsewhere at all. The wait staff was very attentive and friendly, Daniel, Rodolfo, Emilio, and Oscar kept drinks full whether it be water or amazing cocktails, made great recommendations for meals, and made us feel like family. The pool was gorgeous, shallow and big, perfect for hanging out. Lot's of places to sit and relax or talk to other guests and plenty of lounge chairs and cabanas that you weren't up early saving a spot. Ulises and Ramon at the pool bar were perfectly attentive and helpful. The spa was lovely, we had pedis done as well as a massage and facial. The driver, Armando, was very friendly and accommodating taking us back and forth to the pool resort, Tau. We had such am amazing trip, we are already booking next year! Can't wait to go back.
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Date of stay: April 2024
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Sinencio, Director General at Casa Velas
Responded 5 days ago
Thank you very much, Jessica, for selecting Casa Velas as the setting in which to celebrate your husband's milestone birthday. Your glowing review, like our cuisine, is made to perfection. To have "heavily exceeded expectations" is not only music to our ears, but it's our goal that we apply to every guest who honors us with their reservation. For elite travelers like yourselves, your financial resources are important but not quite as paramount as your actual vacation time. Money will always arrive, but you cannot bring back time. That is why we need to ensure that each aspect, every minute detail, is well thought out so that you can depart our beautiful property with the feeling that your time and money were very well spent and that the entire occasion was the "Best vacation ever!" And as a team, we are very proud to have achieved our goal with you and your lucky husband. Until next year, my friends, we wish you the best of health and prosperity. Thank you, and congratulations! ENRIQUE SINENCIO HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shannon S wrote a review Apr 7
1 contribution
Excellent small resort. The pool staff, Ulises, Juan, and Ramon are top of the line. They are attentive and always so above and beyond. The food and drinks are top notch. The restaurant staff is also amazing. Rodolpho has been superb. Would highly recommend for a low key adult vacation.
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Date of stay: April 2024
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Sinencio, Director General at Casa Velas
Responded 1 week ago
Hola Shannon, and thank you for taking a moment to express your delight on this, your second visit to Casa Velas, your "Excellent" boutique resort. Like your good friend, Sarah, we are proud to have provided both of you with a luxury ambiance for the Easter and March Break periods. Although this time of year, Puerto Vallarta is full of wonderful tourists, some adults like yourselves need an oasis away from the crowds. We couldn't be happier that you selected our property as the setting for your well-earned getaway amongst good friends. Until next year, we remain at your faithful service. Thank you! ENRIQUE SINENCIO HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah W wrote a review Apr 6
Gilbert, Arizona22 contributions6 helpful votes
We’ve been to this resort twice and have been impressed both times. This is an amazing resort! Ulises, Juan and Ramon at the pool bar will take amazing care of you and bring you anything you need! Be sure to ask for them by name. We will be back again to experience the fantastic service.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Sinencio, Director General at Casa Velas
Responded 1 week ago
Thank you very much, Sarah, for returning to the place that provides you such "Amazing service," glowing memories, and a tranquil oasis away from the Easter and March Break crowds. By reserving your Spring vacation at Casa Velas, you're practically guaranteeing yourself a vacation experience that lives up to your visions and expectations. I'm sure other couples have booked at larger, family-friendly resorts but are having second thoughts due to the hustle and bustle that those hotels attract due to the busy season. However, there really is nothing better than an upscale holiday complete with delicious cuisine, spot-on service, and an ambiance worthy of royalty. Sarah, we look forward to continuing to be your sanctuary from the crowds. You can be assured that Ulises, Juan, and Ramón will continue to attend to your well-earned vacation time with all the elegance and tact that you now expect from Casa Velas. As always, we remain at your faithful service, ENRIQUE SINENCIO HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Beatriz G wrote a review Apr 1
Queretaro City, Mexico18 contributions23 helpful votes
Is hard to write a CASA VELAS review in a few words, I think I will begin with the important: Casa Velas is an all-inclusive, only-adults hotel, located a few minutes from the airport which is always convenient. To begin with, the hotel is simply beautiful, and the food and beverages are of the best quality in both ingredients and flavor. It has two restaurants: one in the hotel and the other at their beach club and in both places the menu is amazing. One thing that we love about Casa Velas is their beach club: Tau. The hotel van can take you to-from there. I love that they have this beautiful cabanas and a small but really cute pool. The pool bar is fantastic and attention is present and warm. I want to congratulate specially the people who took care of us at Emilianos Restaurant and at the beach club: Rodolfo, Eduviges, Daniel and a very special mention to Erick at the beach club. We will definitely come back.
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Date of stay: March 2024
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Sinencio, Director General at Casa Velas
Responded 1 week ago
Thank you so much, Beatriz, for sharing with the world your wonderful comments along with a few of the details that may help other potential guests make the right decision. Like you, many of our returning guests are quite fascinated with our Tau Beach Club. It provides a perfect contrast to the subtleties of the hotel proper as Tau shines bright as a refined executive oasis surrounded by the large towers of mega hotels. Just elegance, tranquility, fine service, aromatized cognac, and delicious dishes that cry out for attention. And add to all that the wide stretch of beach we are blessed to have along with the sightlines of the majestic Sierra Madres Mountain Range, and what you've got is a "first level destination" for high-quality vacations. And as an added bonus, the sunsets along our coast cannot be beaten. Beatriz, we look forward to hosting you once again in our boutique oasis in Puerto Vallarta. Until then, we wish you and all our good friends in Querétaro, Mexico, all the best for a wonderful summer. As always, we place ourselves at your faithful service for all your future vacation needs and requests, ENRIQUE SINENCIO HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Martin-Guy B wrote a review Mar 2024
Candiac, Canada50 contributions18 helpful votes
+1
5 star service but rooms need improvement. All the staff were amazing and friendly, responsive and ready to offer the best service. When we had a minor issue, Miguel, the hotel manager was very responsive and kind and address the problem right away. He checked on us a few days after to make sure things were good. The negative for us was the room. We had a Grand Class plus with the plunge pool outside and a jacuzzi bath inside. The room (514) is very humid. Over 90% at all time. So there is a dehumidifier in the room that helps but still very humid. And that thing is super loud and has to run 24/7. I also had to empty it 3 times a day. I’m no HVAC specialist but I think there is a problem. The outside air humidity is 70-75% and the room is at 90%? Not normal. I would also say that the plunge pool is kind of useless since it’s not heated, the water is very cold. Aside from this, very nice property, super clean, great food and the Tau beach club is amazing. About Tau, there is a path through the golf course to get there in 5 minutes walking. We found it on the last day. If you go by the street, it takes 15 minutes walk. We felt vary safe at all time. Puerto Vallarta was very cozy small town.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Plunge pool is kind of useless since cold and not heated. Don’t pay extra for it. Taxi to hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Sinencio, Director General at Casa Velas
Responded 1 week ago
Thank you very much for reserving with us at Casa Velas and for sharing your balanced comments on the overall experience. I am delighted to learn that you felt the staff was 5-star, very responsive, and kind. Those characteristics align perfectly with our ever-growing reputation as a guest-friendly resort. I must apologize, however, for the excess humidity you detected in suite 514. Since your departure, our technicians have been working on its HVAC system to better dehumidify the unit without the need to use a portable model. Your glowing words for our Beach Club Tau echo those of many previous guests. Tau provides a luxury alternative for daytime relaxation, lunch, and dinner right in front of the majestic Pacific Ocean. A quick trip by shuttle from the hotel will take approximately 4 minutes, and thanks to our handy transportation system, you can come and go as easily as you please. Thank you again for electing to reside with us at Casa Velas. We hope to have the opportunity to host you in the future and win back your 5-star rating. As always, sir, we remain at your faithful service, ENRIQUE SINENCIO HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kimbali wrote a review Mar 2024
British Columbia, Canada34 contributions59 helpful votes
We enjoyed our stay at Casa Velas very much! The staff are a wonderful asset to this property. Loved having the Tau Beach Club to go to, the shuttle was very convenient but an easy walk. The grounds are beautiful and well kept, there were a few areas that need some TLC. The food was very good, breakfast and lunch were always hot but dinner was seldom hot which was to bad but presentation and taste were very good. My husband is Gluten intolerant and they brought him gluten free buns and he was so appreciative. Great location, easy walking to the beach club and the Marina area. They have morning and evening entertainment and it was a great touch! Bed was very comfortable and great shower, loved our little balcony. We can’t thank the staff enough for helping to make our stay so nice. A shout out to the following people but honestly all the staff were great. Breakfast: Avalos, Alfredo, Oscar, Fatima, Diana. Dinner: Daniel, Rodolfo, so many more. Pool Area Aqua Bar: Ulises,Ramona, Juan Tau: Emanual, Erick, Enrique, Beny, Rigo Lounge: Fredy Francisco at the Greenhouse, thank you for taking us around and explaining so much. Sophia at reception thank you! To Casa Velas: take pride in the team you have in place! I hope that we can come back again. Mucho Gracias
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Sinencio, Director General at Casa Velas
Responded 2 weeks ago
You can rest assured that management is highly proud of the women and men who proudly wear the Casa Velas uniform. Having gorgeous sightlines and hundreds of Instagram spots to take perfect photos complements the quality of staff who administer every inch of our hotel. I will undoubtedly pass along your kind words of praise so that our achievers can marvel at their personal achievements just as you describe them. Your wonderful review describes just several aspects of the Casa Velas Guest Experience. For a boutique hotel, we truly do offer our guests a plethora of interesting culinary options, settings, and enlightening workshops. These are high-quality amenities that deserve a second look, and I hope that the vivid memories of this trip entice you and your husband to return for more upscale vacation experiences. Until then, we wish you and all our good friends in British Columbia, Canada, all the best for a short winter. Thank you, ENRIQUE SINENCIO HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joanne R wrote a review Mar 2024
Edmonton, Canada4 contributions5 helpful votes
This was our 10th visit to Casa Velas. As always everything was wonderful, the food and the service were spectacular! On this trip I had an accident and took a fall. I just want to express my sincere appreciation to Miguel and his Team for their professionalism to ensure I got the appropriate care. See you in November.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Sinencio, Director General at Casa Velas
Responded 3 weeks ago
Janet, as a ten-time visitor, you have certainly become a Casa Velas connoisseur and a great friend of many of the staff. As you have experienced on this trip, you couldn't possibly be in better hands when it comes to your health and well-being. One thing you may not have known is that Miguel and much of the staff are paramedic-trained in the event of any medical emergency. So, when vacationing out of the country, you can always feel confident that Casa Velas will always be at your side. See you in November, and until then, we will continue to place ourselves at your service. Thank you, and take care, ENRIQUE SINENCIO HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rebecca P wrote a review Mar 2024
1 contribution
We loved our trip to Casa Velas! All the staff was so friendly and accommodating. Food was delicious. Room was spacious and loved having our own small pool. Great place for couples to go to. Easy to get downtown and to the other hotel that has a beautiful beach front. Shout out to Armando, our bell boy, who went above and beyond for us. We greatly appreciate him and everyone else who made our trip amazing!!
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Date of stay: October 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Sinencio, Director General at Casa Velas
Responded 3 weeks ago
It was our pleasure, Rebecca, to have the opportunity to cater to your upscale travel needs. As a highly experienced hotel operation, we feel that we have everything in place to fulfill the expectations of even some of the most demanding travelers. It all starts with being a boutique hotel that offers more amenity options than some of the larger resort chains. While you are relaxing and having a fine conversation with your loved one, your needs will be met without even having to lift a finger. Rebecca, we are deeply grateful to you for choosing Casa Velas to create these beautiful moments. Armando and all his dedicated colleagues join me in expressing our thanks. We eagerly anticipate the opportunity to recreate this magic for you at your earliest convenience. Until then, we continue to place ourselves at your faithful service. Thank you, ENRIQUE SINENCIO HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$800 - C$1,046 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa velas boutique resort, hotel casa velas boutique
FORMERLY KNOWN AS
The Regent Hotel and Quinta Real
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
81
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Casa Velas - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Casa Velas
Which popular attractions are close to Casa Velas?
Nearby attractions include Mexican Fiestas at Velas Vallarta (0.3 km).
What are some of the property amenities at Casa Velas?
Some of the more popular amenities offered include a swimup bar, free wifi, and an on-site restaurant.
Which room amenities are available at Casa Velas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Casa Velas?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Velas?
Yes, free parking is available to guests.
What are some restaurants close to Casa Velas?
Conveniently located restaurants include Mikado, Emiliano Restaurant at Casa Velas Resort, and Andrea Restaurant.
Are there opportunities to exercise at Casa Velas?
Yes, guests have access to a fitness centre, a heated pool, and a sauna during their stay.
Does Casa Velas have airport transportation?
Yes, Casa Velas offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casa Velas?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Casa Velas?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Casa Velas?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (4.2 km).