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Pelicanos 311 Marina Vallarta, Puerto Vallarta 48315 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2158)
360
Panoramas (23)
Room & Suite (788)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-07-03 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Casa Velas
Updated 20-07-03 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 146 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Gold level
Casa Velas is an intimate boutique hotel for adults 18 and over, surrounded by the natural beauty of Puerto Vallarta. With a colonial-style architecture resembling the old Mexican haciendas, this hotel boutique invites to relaxation at the lush gardens, outdoor terraces and Private Beach Club, where vistas to the Mexican Pacific can be enjoyed. Your stay at any of the 80 suites will signify restoration and delight for the senses. Enjoy haute cuisine by renowned chefs at 2 restaurants and 2 bars; Private Beach Club; sybarite and cultural activities; and Spa. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace or balcony with sitting area • Living room with sofa • Daily-stocked in-suite minibar • Nespresso coffee maker • Pillow menu
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Adult pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Airport transportation
Parking
Hot bath
Outdoor pool
Heated pool
Sauna
Restaurant
Swimup bar
Entertainment staff
Shuttle bus service
Car hire
Taxi service
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Minibar
Complimentary toiletries
Hair dryer
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Hidden Gem
Languages Spoken
English, Spanish

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
18Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
1,939Reviews203Q+A100Room tips
Traveller rating
  • 1,681
  • 152
  • 57
  • 29
  • 20
Time of year
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Popular mentions
Lia K wrote a review Apr. 7
Ajijic, Mexico54 contributions5 helpful votes
My husband and I have been coming to Casa Velas at least once a year, usually twice a year for the past seven years. We love the serenity, beautiful property, luxurious rooms , outstanding chef, beautiful spa and excellent value as an adults only all inclusive. That being said, the most important asset this property has is it’s staff. Everyone is so kind and helpful; starting with their excellent general manager who we have gotten to know over the years, and the fantastic concierge service. Everyone is so attentive from the valet to the wait staff. While it is not on the beach, the property is not far from the beach and they have a beautiful beach club with complimentary shuttle service. This is our home away from home. If you are looking for a romantic getaway with beautiful service and excellent food, this is for you. Muchas Gracias to everyone at Casa Velas. We are already planning our next visit.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Geraldine Zaragoza, Director General at Casa Velas
Responded 2 days ago
Thank you, Lia, for making Casa Velas your prime destination for upscale, all-inclusive indulgence. We feel that we are the fortunate ones to have distinguished guests such as yourselves. Your welcoming smiles and warm presence are an honor for us to have here on our property, and your charming company is considered priceless. That is why we are the perfect match for each other, and we look forward to continuing to serve your vacation needs. And as always, place ourselves at your service. GERALDINE ZARAGOZA HOTEL MANAGER CASA VELAS
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Patricia P wrote a review Apr. 6
1 contribution
Our family enjoyed a memorable 7 day experience at this all inclusive resort. It was the first time we stayed at an all inclusive resort and I am afraid that any future resort will have to step up their game to meet the high bar that this resort set. The staff took extra precautions at every turn to insure health and safety of guests during these pandemic times. We were able to schedule our required Covid-19 antigen test for returning to the states right there on site. The grounds were beautiful with well maintained pools, a developing botanical garden with identified species, lovely koi ponds with turtles, and a serene water lily pond straight out of a Monet painting. Very peaceful throughout our entire stay. Coming from the Pacific NW we loved the shade that the poolside cabanas offered during the afternoon heat. Each of the 3 restaurants provided us with a healthy variety of choices and a dining experience that was top notch. The staff at the restaurants were very accommodating and attentive. We were sorry to have to say good bye to them on our final day. The gym was well equiped and wiped down regularly. The housekeepers refreshed our units daily - extremely comfortable beds with comforters. My husband and son played golf, loosing a few balls to water hazards they stayed clear of due to crocodile sitings. The concierge service provided recommendations for scuba diving and helped with requests for another outing we took in the area. The nightly sunsets at the Tau restaurant were memorable. We will return.
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Date of stay: March 2021
Value
Location
Service
Room Tip: We had a suite with master bedroom on first floor and 2 queens in upper floor. Great for families.
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Response from Geraldine Zaragoza, Director General at Casa Velas
Responded 2 days ago
Thank you so much, Patricia, for sharing your lovely thoughts and perceptions on this, your very first all-inclusive experience. For your first time going all-inclusive, you certainly aimed high by selecting Casa Velas. We are very proud to have met and surpassed your lofty expectations at every turn. It is easy to sense that you became enamored with our natural setting along with the pleasing calmness of our adult-only environment. And add to that wonderful panorama, the thoughtful attention of my gracious staff, and I believe that you have finally found your vacation preference for years to come. Patricia, we look forward to catering to your tastes in the future because it's clear that your graceful presence complements, beautifully, our level of distinction. Until next time, we remain at your faithful service. Take care, GERALDINE ZARAGOZA HOTEL MANAGER CASA VELAS
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Azam K wrote a review Apr. 6
3 contributions
I recently celebrated my wedding on April 3rd. We bought 30 guests with us, and we all stayed at Casa Velas for 3-4 days. Every guest mentioned that the customer service was 5 star, and every member of the staff were accommodating and amazing. The food and drink were outstanding for an all inclusive resort. We had our actual wedding at Tau Beach, which is affilliated with Casa Velas. The venue was stunning and the staff at Tau were amazing as well. Geraldine is the GM at Casa Velas and she was always available to answer any questions from me or my quests. Anna was our wedding coordinator, and she made our wedding the best event ever. Every single guest told me they would come back, and a couple of them, plan to have their wedding at Casa Velas after they saw how smooth it went. Simply the best experience I have ever had with a resort, and I do travel a lot domestically and internationally.
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Date of stay: April 2021
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Response from Geraldine Zaragoza, Director General at Casa Velas
Responded 2 days ago
As director of Casa Velas, I have been fortunate to witness many moments that mark a new direction in the lives of so many of our cherished guests. But the one instance that always moves me the most is the joining of hands, and hearts, in loving matrimony. And allow me to say, Azam, that your ceremony was elegantly displayed and beautifully performed, all to the wonderful admiration of family and friends. On behalf of Anna, your wedding coordinator extraordinaire, and all of her dedicated colleagues, I thank you for selecting our boutique hotel as the setting for your milestone event and wish you and your charming wife all the best for a long and loving future. As always, we place ourselves at your faithful service, GERALDINE ZARAGOZA HOTEL MANAGER CASA VELAS
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Kirianas123 wrote a review Mar. 2021
Dallas, Texas42 contributions31 helpful votes
Very pleased to have spent 4 nights at this lovely resort. Although its all inclusive, it does not feel like a mass produced torist factory other all inclusive resorts feel like. It has a charm of a 5 start property, which is really is. The grounds are gorgeous and the landscaping is amazing. The rooms, albeit not the most modern, present a true luxury and very comfortable surroundings. The food and beverage service and quality is outstanding. We enjoyed both the Emiliano's restaurant and the Tau Beach Club. Both are fantastic for food and service, but we had a slight preference to the Tau Club atmosphere mostly because it was right by the water. If we did have one comment around potential gaps, its about the private plunge pools that some nicer suites have. The pools are quite shallow at around 2 - 2.5 feet depth and do not have heaters, so the water didnt get warm during our stay (admittedly, its February), and the pool depth didn't provide for a true pool experience, rather than more of a large jacuzzi that was lacking a heater. But thats nothing the property can do anything about without large capital investment. What really shined through are the people at this property. Truly welcoming, nothing is too much trouble, very polished hospitality professionals. Their GM Geraldine could not have been nicer and recommended a very good restaurant in town for our special occasion. Their Guest Relations Manager Nabila was very kind and provided terrific service and warm welcome throughout our stay. We think this is the best property in Puerto Vallarta immediate area if you are looking for excellent service and overall high end experience. We will be back.
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Date of stay: February 2021
Location
Service
Sleep Quality
1 Helpful vote
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Response from Geraldine Zaragoza, Director General at Casa Velas
Responded 4 weeks ago
As a team, we feel honored to have hosted lovely guests such as yourselves. During your four nights/five days, you were able to lavish in our unique style and brand of luxury, all of which was highly deserved after a year of vacation uncertainty. As always, it is our wish to stand apart from the typical all-inclusive offerings that many large resorts provide. We do this by incorporating personal touches into your experience as well as made-to-order, a la carte, dining. One great advantage of being an adults-only boutique resort is that it allows us to maintain an upscale and pristine ambiance, one where you may not even sense the passing of time. And for us, knowing that you consider Casa Velas as being "the best property in Puerto Vallarta" speaks volumes about our service, product, and value. Thank you, sir, for selecting Casa Velas as the setting for your winter vacation. Your kind words, along with your firm recommendation, will help other first-class travelers find their particular diamond in the rough just as you have. Until next time, we continue to place ourselves at your faithful service, GERALDINE ZARAGOZA HOTEL MANAGER CASA VELAS
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Joan L wrote a review Dec. 2020
Portland, Oregon70 contributions70 helpful votes
We traveled to Puerto Vallarta and stayed at Casa Velas in early December amid the COVID-19 mess. Although we certainly had our concerns about traveling at this uncertain time they were all laid to rest once the car pulled through the front gates of the beautiful Casa Velas. First and foremost I want to convey that if you’ve entertained taking a vacation but are worried about your safety and surroundings during the virus outbreak this is absolutely the best place to be. The resort staff were all very conscientious about wearing masks, face shields, and sanitizing all common areas. And other guests were also respectful of mask wearing around others and social distancing. That said, the Casa Velas is a small, boutique resort to begin with and the occupancy was very low. With the exception of seeing one or two other groups at meal time (appropriately seating at a distance) we felt like we had the resort to ourselves. The personal attention is off the charts. We were greeted by name more often than not and always with a smile. Although each and every person we encountered was a pleasure there are certainly some stand outs. When we first arrived and settled in we took a stroll around the property. Benny was quick to greet us and offer a cocktail. One of the best dirty martinis I have had, by the way. From that first encounter he was a shining light every time we crossed paths. Always present with a warm salutation and an offer to get us anything we needed. And every morning for breakfast we were met with a wonderful welcome by Jesus. Both he and Oscar provided exceptional service and were always so upbeat and pleasant. Before our arrival we had anticipated having room service for breakfast but after spending a morning with Jesus and Oscar we looked forward to going to Emiliano’s so we could enjoy their company. Armando also went out of his way to make us feel special. Always with a smile (we could see it even though he was wearing a mask) and an offer to help any way he could. Last, but not least, the entire front office staff was quick to jump up any time we entered the lobby and provide assistance. Words just don’t seem enough to express our gratitude to all of those we shared time with during our stay at Casa Velas. Our hearts were very full when it was time to come home. Our room was comfortable and spacious and the property is stunningly beautiful. But it’s the people that left a last impression with us. We look forward to our next visit. Thank you Casa Velas for providing us with a beautiful experience. George (Jorge) and Joan
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Date of stay: December 2020
Location
Service
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Response from Geraldine Zaragoza, Director General at Casa Velas
Responded Dec. 20, 2020
Thank you so much, George & Joan, for selecting Casa Velas as the luxury setting for your well-earned vacation. I am pleased to note that any previous worries about Covid-19 seemed to melt from your shoulders once you arrived. As a team, we have spent a significant part of the year practicing, perfecting, and investing in your safety and, of course, in the wellbeing of all our guests and staff. And once you became acclimated to your comfortable surroundings, you were able to sit back and allow us to cater to your wishes and provide you with this "Wonderful" experience that may tempt you to return sooner than expected. On behalf of the young women and men who make your holiday happiness their #1 priority, I thank you for sharing your excellent thoughts and perceptions on your personal vacation experience. I wish you and all your loved ones a safe and prosperous New Year. As always, we remain at your service, GERALDINE ZARAGOZA HOTEL MANAGER CASA VELAS
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Previous
PRICE RANGE
US$438 - US$617 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa velas boutique resort, hotel casa velas boutique
FORMERLY KNOWN AS
the Regent hotel and Quinta Real
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
81
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Frequently Asked Questions about Casa Velas
Which popular attractions are close to Casa Velas?
Nearby attractions include Mexican Fiestas at Velas Vallarta (0.3 km).
What are some of the property amenities at Casa Velas?
Some of the more popular amenities offered include a swimup bar, free wifi, and an on-site restaurant.
Which room amenities are available at Casa Velas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Casa Velas?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Velas?
Yes, free parking is available to guests.
What are some restaurants close to Casa Velas?
Conveniently located restaurants include Mikado, La Estancia, and Andrea Restaurant.
Are there opportunities to exercise at Casa Velas?
Yes, guests have access to a fitness centre, a heated pool, and a sauna during their stay.
Does Casa Velas have an airport shuttle?
Yes, Casa Velas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casa Velas?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Casa Velas?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Casa Velas?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (4.2 km).