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Sunscape Puerto Vallarta Resort & Spa

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Blvd. Francisco Medina Ascencio Km. 3.5 Zona Hotelera Norte, Puerto Vallarta 48333 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2898)
360
Panoramas (21)
Pool & Beach (510)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 20-07-02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-07-02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#44 of 146 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Kids stay free
Parking
Paid internet
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Head massage
Massage
Salon
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
Spanish

Location

Full view
72Somewhat walkable
Grade: 72 out of 100
28Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
4,039Reviews747Q+A100Room tips
Traveller rating
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Popular mentions
Toly P wrote a review Yesterday
1 contribution
Sunscape in Puerto Vallarta is awesome! Two families with 4 kids (5-10 old) had a lot of fun: beautiful beach, pools and water park (for 12 and under), beach volleyball and soccer, and of course great shows (our kids favorite is light show with fire). There are also parasailing, snorkeling boat tours, jet ski, banana ride right on the beach. They are pretty cheap, so we’ve tried them all. Great buffet and 2 special restaurants gave a great food choices. Plus burgers and nachos at the pool grill :). And of course, best part of our stay is hotel staff - very friendly and professional. Special thanks to David from entertainment - he plays all possible sports, dances, and gives his energy to all guests! Photo with panorama view from our room on 12 floor.
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Date of stay: April 2021Trip type: Travelled with family
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AliciaChica wrote a review Apr. 9
Stow, Ohio5 contributions
Overall I would not return. Miguel made the stay better. He had champagne at the pool all day for us, and even managed to find me some bacon! Rooms are strictly average. Grounds are not plush. Ocean water is dirty and smelly. Vendors do not move all week they just ask all day long. Chair hogging is fierce. lines for dinner are long, one night we ate at ten pm. food is a C-
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Review collected in partnership with this hotel
Date of stay: April 2021
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Sunlineage wrote a review Apr. 7
Deerfield Beach, Florida33 contributions28 helpful votes
We spent a weekend in Puerto Vallarta at the beach with Sunscapes. We wanted to see what the hotel was like for families, especially the children's club with the waterpark, as we are new members of UVC and while we are retired, we look forward to future travels with grandkids. The partial ocean view room was spacious with full sized amenities in the bathroom and we even had a view of the Saturday night fire juggling show from our balcony. Everything was very well maintained and the staff was friendly and accommodating.
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Date of stay: March 2021
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littleh wrote a review Apr. 6
Colorado417 contributions80 helpful votes
This resort has some weird and ridiculous rules that will make some people crazy. If you know ahead of time you can have a great time. First the good: No bracelets and no towel cards! No reservations needed for restaurants but Da Mario is only for 8 yrs and older and dress codes apply there. We had the "basic standard room with partial ocean view" (cheapest) and had a really great view! Good balcony. Great small water park for kids only. Water was shallow enough for our 4 year old but slides and activities were cool enough to entertain our 9 year old. Only open 12-4 in April 2021 due to Covid I guess. Kids club is professional and fun. They give you a cell phone in case they need you during the time your kids are there. Our kids went once and both liked it. They did walks, crafts, movies, snacks. The schedule changes every day. It was open from 11:30am to 6:30pm during our stay. Nightime entertainment was good. We enjoyed a Fire Show and an Urban Dance show. They have a kid competition 30 minutes before the show. Cute and fun. Covid test is included for 3+ night stays. Super professional, quick and easy. Sooo convenient!! We made our appt with the concierge the day we arrived for 3 days before our flight home and had written results 15 minutes after our appt. Set your day and time, meet the concierge at scheduled time and be escorted to a private room to fill out paperwork, bring your passports. Then taken into adjoining room where antigen nasal swab test was administered quickly. Our 4 year old didn't cry or squirm. Wait outside the testing area for 15 minutes for results and you are good to go. Room was good. Shower fine with good pressure. No shelving for toiletries. Body wash, bar soap, conditioning shampoo, blow dryer provided. A/C weak. Fine for April but not sure how it would be in the heat of summer. Nice balcony. Mini fridge with bottled water, sodas and Coronitas. Food was ok. It is a little boring and the buffets are of course set up for self service. Now with covid they have staff there to serve you. They didn't have enough people to serve the food most meals. So it was a little frustrating for especially the employees and the guests but overall ok. The flow just wasn't there. There is no where to line up, people just show up from all directions and no one can tell who was there first. Guests were NOT patient and sometimes not polite. One morning this poor woman was having to run back and forth to serve like 5 different stations. How she didn't yell at someone I don't know. We loved the location of the main buffet, very pretty open air seating overlooking the bay. Food ok. They have some nice salsas at each meal that you can ask for to make meals more exciting. Tiki Taco is another buffet. Indoor, a/c and flows a little better. Food tasted better but less options and no view. There is a little coffee shop that serves coffee drinks, tea and premade sandwiches. Sammies are small and very basic but great for kids in between meals. We also took some in our bag for the plane ride home. There is a snack bar in the pool area, too. I think they had hot dogs, nachos, potato chips and burgers. We didn't make it to the ala carte restaurant. Not sure what the other food options are. The staff we dealt with were all very nice. Even the front desk! Of course the entertainment staff, bartenders and servers were awesome and fun. They are front line with guests so very used to dealing with people. Kids club and concierge were great. But even housekeeping, life guards (one of our kiddos got scraped up at the beach and the lifeguard cleaned her right up), landscaping crew, all were very nice. Swim up bar is open! Inexpensive 10 minute cab ride from the airport. We crossed the pedestrian bridge and paid $130 pesos to the resort. It was $125 from resort back to airport. Here is the not so good/weird: No free wifi in the room, I mean absolutely NONE and not so great in the lobby either. We knew this going in and it was for the best maybe. No kids glued to their tablets. My phone worked fine, but hubby needed to send a couple of emails and stuff and couldn't unless he was in the lobby. It was inconvenient. Oh well. Order a drink from the lobby bar and deal with it. No pool towels in your room. They will catch you at the lobby elevator and make you leave your towels there. I heard you weren't allowed to take drinks upstairs either but we did. Not sure if it was actually allowed or if we just didn't get caught. Haha. Tons of paperwork at check in. Plus, a timeshare person offers you some "information" right after check in. Say no. Unless you are interested, just say no. Room service is NOT included in the regular all inclusive. Buffets not set up well, see above. Food bland. There are not enough lounge chairs around the pool or on the beach. The chair game is in full effect here. If you don't have a seat reserved by 9am your will not have a place to sit. We were there over semana santa/spring break so a VERY busy time in Vallarta. Supposedly the resort was at reduced capacity due to the pandemic. But if we were at reduced capacity I CANNOT imagine what it would look like at full capacity. You can upgrade to a family room for a tiny bit more than a standard room. I guess this gives you a kid themed extra bedroom with bunks. I am SO glad we didn't get the family room. I heard they are all first floor surrounding the kid pool, so you trade the extra room for any kind of view. Plus, on the ground floor everyone can walk by and see in your sliding glass door unless you close the curtains all day. I preferred our gorgeous ocean view. Overall the resort was good. We got a killer deal and did our research. The cost was within $100 of a budget hotel so we went for the convenience of all inclusive, beach front and covid tests onsite. 
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Date of stay: April 2021Trip type: Travelled with family
2 Helpful votes
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Response from Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa
Responded 4 days ago
Hello littleh, Thank you very much, for booking with us at Sunscape Puerto Vallarta Resort & Spa and also for taking the time to share with us your great happiness and appreciation with the resort itself. We want to thank you for taking the time to leave your comments following your recent stay with us. Thank you for your feedback, as we want to work on our opportunities and be able to provide you with a much better experience next time you visit us. We look forward to having the pleasure of having you back home in the near future and continue allowing us to cater to your vacation wishes. Sincerely, Sheyla Torres Econcierge & Social Media Manager Puerto Vallarta, México.
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Daisy wrote a review Apr. 2
1 contribution1 helpful vote
I dont usually write reviews but after my horrible experience here I felt I had to. Check in took sooo long. Rooms got hot throughout the day. Food is horrible. Same ol same food everyday! Not to mention the servers dont look like they want to be working. We ended up eating sandwiches from the cafe or left to eat some where else. During my stay there were several other families dissatisfied. I met someone who even checked out the the same day and went to another hotel. I should have done the same.
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Date of stay: March 2021Trip type: Travelled with family
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PRICE RANGE
US$120 - US$321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn puerto vallarta hotel puerto vallarta, puerto vallarta holiday inn, holiday inn puerto vallarta mexico
FORMERLY KNOWN AS
Holiday Inn Resort Puerto Vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
340
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Frequently Asked Questions about Sunscape Puerto Vallarta Resort & Spa
Which popular attractions are close to Sunscape Puerto Vallarta Resort & Spa?
Nearby attractions include La Isla Puerto Vallarta (0.2 km), Cinepolis VIP La Isla (0.3 km), and Abolengo (0.4 km).
What are some of the property amenities at Sunscape Puerto Vallarta Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunscape Puerto Vallarta Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunscape Puerto Vallarta Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunscape Puerto Vallarta Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Sunscape Puerto Vallarta Resort & Spa?
Conveniently located restaurants include La Leche, Food Park Puerto Vallarta, and Asador La Vaca Argentina.
Are there opportunities to exercise at Sunscape Puerto Vallarta Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sunscape Puerto Vallarta Resort & Spa have an airport shuttle?
Yes, Sunscape Puerto Vallarta Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunscape Puerto Vallarta Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunscape Puerto Vallarta Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sunscape Puerto Vallarta Resort & Spa?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (2.3 km).