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    Krystal Puerto Vallarta

    Av de los Garzas s/n | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
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    Best prices for your stay
    2017-08-06 2017-08-07
    US$127
    US$109
    SAVE US$18
    US$127
    US$127
    Traveller (831)
    Pool & Beach (256)
    Room & Suite (237)
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    Overview
    • Excellent22%
    • Very good29%
    • Average19%
    • Poor15%
    • Terrible15%
    Travellers talk about
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Private Balcony
    3.0 Star Hotel
    All hotel details
    Marriott Puerto Vallarta Resort & Spa
    3,205 reviews
    #8 of 124 hotels in Puerto Vallarta
     
    Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
    1,821 reviews
    #21 of 124 hotels in Puerto Vallarta
     
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    880 reviews
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (1,505)
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    1 - 5 of 803 reviews

    Reviewed 1 week ago

    the check in was very late..i was waitting in the loby at least one hour and a half, the room smells bad, like wet, i understand that is difficult keep out that odor, beacuse is near the beach, but i dont like that. the staff...More

    Review collected in partnership with this hotel
    Thank oavila_7
    Response from Maribel M, Director de Relaciones Públicas at Krystal Puerto VallartaResponded 1 week ago

    Dear Ovalia_7, Thank you for your recent visit and for your time in sharing your comments about your stay. We regret not having lived up to your expectations. It is important to mention that our climate is completely humid and increases during the rainy season....More

    Reviewed 1 week ago via mobile

    We stayed here for couple of days here (7/11/17 to 7/14/17) lot of friendly people specially Rosario I think she was the person in charge at the buffet, food was very very very poor in quality, very limited in choices, same type of meats just...More

    Thank SergioChivo
    Response from Maribel M, Public Relations Manager at Krystal Puerto VallartaResponded 1 week ago

    Dear SergioChivo, Thank you for your recent visit and for your time in sharing your comments about your stay. We regret and feel sorry for not having lived up to your expectations regarding the service, for us it would have been grateful that during your...More

    Reviewed 2 weeks ago via mobile

    I will make a list of the things that were broken, in poor shape: the hot water, the phones, the pots and pans, the cupboards were falling off their hinges, the wifi (only worked in the lobby sometimes, the coffee maker had no filters and...More

    1  Thank Claudia M
    Reviewed 2 weeks ago

    went to krystal with my parents and daughter. no nightlife, but turned out to be fine for my daughter...she went to the downtown. very, very quiet. the food was not very good. on the plus side, the rooms were very clean and staff was very...More

    1  Thank June L
    Response from Maribel M, Public Relations Manager at Krystal Puerto VallartaResponded 2 weeks ago

    Dear June L, Thank you for your recent visit and for sharing your comments about our resort it is grateful to know that I enjoy the rooms. We regret that the food has not been to your liking we try to please the different palates,...More

    Reviewed 20 June 2017

    The location was fine but that's the only good thing. Reception staff were unhelpful and extremely rude when we discovered we had been overcharged. It took an hour and a half of discussion (arguing) with various people to be refunded. They didn't realise we understood...More

    1  Thank Jo R
    Response from Maribel M, Public Relations Manager at Krystal Puerto VallartaResponded 4 weeks ago

    Dear Jo R., Thank you for your recent visit and for sharing your comments about our resort. We regret your disappointment about the misunderstanding by the exchange rate which was clarified, we strive to provide our guests with pleasant holiday experiences. Clearly, this did not...More

    Marriott Puerto Vallarta Resort & Spa
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    Mayan Palace Puerto Vallarta
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    Los Tules Resort
    500 reviews
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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Free Internet
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$32 - US$213 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #25 Top resorts Hotel in Puerto Vallarta
    • #42 On the Beach Hotel in Puerto Vallarta
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 402
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Orbitz, Expedia, Booking.com, Travelocity, Hotwire, HotelQuickly and getaroom.com so you can book your Krystal Puerto Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Jalisco >
    • Puerto Vallarta
    • Also Known As
    • Krystal Puerto Vallarta Hotel Puerto Vallarta ,
    • Nh Hotels Puerto Vallarta ,
    • Nh Krystal Puerto Vallarta ,
    • Krystal Vallarta ,
    • Nh Hotel Puerto Vallarta ,
    • Krystal Hotel Puerto Vallarta ,
    • Nh Krystal Vallarta ,
    • Krystal Resort Puerto Vallarta
    Add Photo Photos
    Traveller (831)
    Pool & Beach (256)
    Room & Suite (237)
    Dining (100)
    Hotel & Grounds (508)
    Bathroom (23)
    Family and Play Areas (7)
    Business Centre & Event Rooms (5)
    Nearby
    Sponsored by:
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    1,821 reviews
    .12 km away
     
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    2.04 km away
     
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    880 reviews
    1.41 km away
     
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    .25 km away
     
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    Ask a question
    Questions & Answers
    Jo R
    21 June 2017|
    AnswerShow all 4 answers
    Response from Alida L | Reviewed this property |
    We have stayed at the Krystal for 18 years, every year for 1 - 2 weeks. It would be about a 3 star resort. Accommodation is basic, food & drinks ok, location fantastic, staff wonderful. Our timeshare is now ended but that... More
    0
    Votes
    jalan77
    27 May 2017|
    Answer
    Response from jalan77 |
    Having your staff call my friend a hooker when she's an accountant (I've been to her work) was 1) none of their business if she was, 2) assuming a white person with a mexican going to a hotel is always a prostitute. 3... More
    0
    Votes
    Texan
    25 April 2017|
    AnswerShow all 13 answers
    Response from Maribel M | Property representative |
    Dear Texan, the restaurant is open for all guests is buffet and a la carte and even prodia leave any form of payment on arrival to be charged to your room.
    0
    Votes
    Google Translation
    Room Tips
    "Rooms with a sea view would be preferable"
    Read review
    "Facing the Ocean"
    Read review
    "Bungalow style room is close to the beach (pool) and restaurant, pleasant tropical environment- recommend."
    Read review
    "Many told us don't pay extra for an ocean view in the tower suites. You may pay it, and not get it."
    Read review
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