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Plaza Pelicanos Grand Beach Resort

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2,190 Reviews from our TripAdvisor Community

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Showing 1,171: English reviews
Vernon, Canada
Reviewed 3 days ago NEW

We stayed here for a few days and loved it ! Very clean , food was good , great location ! I normally don't post reviews but since this place has some bad reviews I felt I needed to say that this place was great ! The lounge upstairs was amazing and I look forward to staying here again ....

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Helpful?
Thank 652RayS
Calgary, Canada
Reviewed 3 weeks ago

Was very pleased with everything at this resort. Had a problem with the toilet it was fixed within the hour. Burnt out light bulb same thing. They are very friendly and helpful. Never met one cranky employee.

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Helpful?
1Thank Cindy Z
JaimeFalcon, Resort Manager at Plaza Pelicanos Grand Beach Resort, responded to this review

Dear Cindy Z Thank you for posting your feedback after your recent visit to Puerto Vallarta. We are glad to hear that you enjoyed this time with us. looking forward to welcoming soon again. Best regards from Puerto Vallarta. Eladio Maturano Resort Manager

San Francisco, California
Reviewed 3 weeks ago

While the location of the resort is actually rather good it is eclipsed by the bad service and general sub-par quality of the facilities. Our room was under-furnished, something that we brought up immediately and despite repeated promises to bring in a table and chairs by staff, it never happened. Our sheets and towels were also stained and these were...

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Helpful?
Thank travelpr02
JaimeFalcon, Resort Manager at Plaza Pelicanos Grand Beach Resort, responded to this review

Dear Travelpr02 We regret that your stay with us did not meet your expectations. We thank you again for your comments and we will share them with our team to continue improving our services, since our main goal objective is the full satisfaction of each of our guests. We hope to have the opportunity to receive you again in the...

Sacramento, California
Reviewed 4 weeks ago

I usually stay at Pelicanos Grand when I come to Puerto Vallarta. As always the hotel was nice and clean and the staff was very friendly and helpful. The Sky Bar is awesome, and has a great view, i am surprised it is not more crowded. The pool has been redone and is very nice. The only bad thing i...

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2Thank ff1095
Tijuana, Mexico
Reviewed 27 October 2016

Beautiful place ,loved location we just wish they could have treated us better in customer service but overall they were great..I would go back it was very cozy.loved food,people..wish rooms were more romantic though ..but that's OK.

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Thank Joc M
Seattle
Reviewed 12 October 2016 via mobile

The staff is very rude at this resort not willing to help at all with anything we always got a huge attitude when we asked any type of question the concierges were so pushy and rude especially lupita. We travel to Pv 1 month out of the year and would never stay here ever again

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3Thank 58,182,345
JaimeFalcon, Resort Manager at Plaza Pelicanos Grand Beach Resort, responded to this review

Dear 58182345, Thank you to chosen Plaza Pelicanos and thank you to spend your time to share your opinion we us, it is very important for us, because improve our services, also We want you to apology to this matter, and if we have a other opportunity, I would like to care you to myself and change your last impression...

San Antonio, Texas
Reviewed 29 September 2016

This is a 2nd review for the 2nd time staying here and it got better. We were placed in a room with a balcony this time and it was great! I'll be fair and state that I don't have unrealistically high expectations for what this property charges, so with that being said it is a superb value. This is a...

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10Thank holleygr1
JaimeFalcon, Resort Manager at Plaza Pelicanos Grand Beach Resort, responded to this review

Dear Holleygr1, Thank you for your comments which we will be delighted to share with everyone here on the property, because we are very happy that you liked our warm services. We look forward to seeing you again the next year and please keep spreading the work about Puerto Vallarta and Plaza Pelicanos Grand. We feel honored to serve you...

Gilroy, California
Reviewed 30 August 2016

Very nicely maintained outside very clean. The food was great. If you are looking for a cheaper hotel with the family this is a great one. Not really a party hotel. The rooms are simple but clean. The staff was always very friendly.

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2Thank Marlen M
JaimeFalcon, Resort Manager at Plaza Pelicanos Grand Beach Resort, responded to this review

Dear Marlen M, we do sincerely appreciate your preference in choosing ourselves on this occasion to enjoy your vacations here with us, also we want thanks the time that you invest to share your opinion with all the reader. Thanks so much for your kind words and we would like to welcome you back soon to Plaza Pelicanos Grand. Sincerely

Los Angeles, California
Reviewed 26 August 2016

I really enjoyed my stay here, but I'm upset that they put me through this hassle of double paying. They promised to pay me back but I still haven't received it. It's been 2 weeks since Gustavo said they would.

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1Thank marjamero88
JaimeFalcon, Resort Manager at Plaza Pelicanos Grand Beach Resort, responded to this review

Dear marjamero88, Thank you for your preference, and for sharing your opinion with us, I would like that you contact me by e-mail, rmanagerg@plazapelicanos.com.mx. We care about you and we can help you to clear this matter. Sincerely

Reviewed 24 August 2016

First things first, this was a last second, unexpected trip for me and I needed it to be on the affordable side of my wallet, so Pelicanos Grand offered the best price. Having never been to Puerto Vallarta, I did not know what to expect and so here is my review. First off, as you exit the plane you will...

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5Thank NesFX
JaimeFalcon, Resort Manager at Plaza Pelicanos Grand Beach Resort, responded to this review

Dear NesFX, We do sincerely appreciate your preference in choosing ourselves on this occasion to enjoyed your vacation with us. Your comments are very important to us and we do really appreciate the time you have taken to share these with our team along with your experiences. Rest assured that I will inform our colleague of your kind comments and...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Plaza Pelicanos Grand Beach Resort situated on beautiful Las Glorias, surrounded by colorful tropical vegetation. facing the Pacific in Puerto Vallarta, close to shops, Teatro Vallarta, Malecon, Caballito, restaurants, and attractions, only 15 minutes from the Puerto Vallarta International Airport (PVR) and 7 minutes from downtown. The layout offers private and quiet areas, as well as active areas for recreation.The hotel offers amenities like outdoor pool, a childrens pool, two aerial Jacuzzis with bay view, a health club, and a childrens club, concierge desk, Spa, Bali beds, wireless Internet access (surcharge) is available in public areas, wedding services and complimentary guest parking is limited, Sky lounge Bar, tennis court, karaoke room, game room, a buffet restaurant and two a la carte restaurant for dinner ... more   less 

Additional Information about Plaza Pelicanos Grand Beach Resort

Address: Jose Clemente Orozco # 131 | Zona Hotelera Las Glorias, Puerto Vallarta 48300, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $137 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Plaza Pelicanos Grand Beach Resort 3.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Plaza Pelicanos Grand Beach Hotel
Pelicanos Puerto Vallarta
Plaza Pelicanos Puerto Vallarta
Hotel Pelicanos Puerto Vallarta
Hotel Plaza Pelicanos Grand Beach
Plaza Pelicanos Grand Beach Resort Puerto Vallarta
Hotel Style:
#16 Top resorts Hotel in Puerto Vallarta
#16 Family Hotel in Puerto Vallarta
#21 Spa Hotel in Puerto Vallarta
#29 On the Beach Hotel in Puerto Vallarta
#37 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Plaza Pelicanos Grand Beach Resort staff and other travellers.
95 questions
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over a year ago

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Questions? Get answers from Plaza Pelicanos Grand Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are two wings, one is older and one newer. Ask for a room in the newer tower.”
 of 5 bubbles travelpr02, 13 Nov 2016 | Read review
“Odd numbered rooms have pool/ocean views. The preferred club has the kitchen amenities. They discontinued the in-room minibars.”
 of 5 bubbles NesFX, 24 Aug 2016 | Read review
“The room with the upstairs kitchen is GREAT!”
 of 5 bubbles 274conniew, 8 Aug 2016 | Read review
“the drinks were absent of alcohol..watered down.”
 of 5 bubbles chryssiev2015, 9 Jun 2016 | Read review
“There are no good rooms in this hotel . All face the food , pool and entertainment”
 of 5 bubbles LoriM894, 27 May 2016 | Read review
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