Great service from miguel, Francisco, Grecia, maider and exceptional service from Demion and jose. Demion helped us surprise my niece for her birthday. Went out of his way to help with everything!! Jose was the best bartender! Both times I visited the hotel he always went out of his way to give us the best service!
Great place to visit with an authentic foods , friendly staff and drinks that never stop. Convenience to the airport and close to downtown Puerta Vallarta. This place has a family side and Adults only side. So glad for the separation. FUN,FUN and more FUN!
This was our third stay at this resort. We felt the service has been better in the past. The rooms have not changed in the last 7 years. The location is great, it is the main reason we have returned to this spot.
This hotel is absolutely amazing. I booked for 7 days, but it was not enough so I extended my stay. This is because of the exceptional staff and their beautiful kindness towards me. From the moment I stepped foot onto the property, I was treated golden. Upon my check in, I was greeted with welcoming arms from the front desk staff. Then I was referred to the concierge where information was provided to me about the hotel and the surroundings of the hotel. CONCIERGE: Demían, one of the concierge staff was the initial encounter I had. He is hilarious and very informative. I am a vegan and I was somewhat worried about the selection of food. Demían reassured me that there were plenty of options and if there were not to let the kitchen staff know so that they could accomodate my dietary needs. In fact, without even asking, he wrote me a letter to keep on person to show the dining staff so that I would not run into any issues. I am very grateful for the accomodatiions, the exceptional customer service and the genuineness. Thank you so kindly Demían, my stay here was so comfortable due to your ongoing efforts. Rogelio was also always so kind and helpful! He always greeted me with a smile and had genuine conversations with me! Thank you Rogelio!!! DINING and KITCHEN: The buffet always had delicious comforting food. As I mentions before, I am vegan. So at times when there was limited options, Chef Victor would cook a special plate for me. Victor was so kind and so so willing to make sure that I ate well. Victor, thank you so much! The morning buffet staff, I cannot event put into words how genuine and amazing they are. They are attentive and so hard-wrking. Clemente, a beautiful soul always made sure I was well taken care of. Juan, Joel, Enrique, Sabino, Mario were all just as amazing! Thank you so much, you all truly made my stay beyond what I imagined. JASMIN- the hostess, she is exceptional in so many ways. She greets guests with warmth and respect. She makes sure you are comfortable and she also made sure that I was taken care of dietary wise. I did not even have to ask her, she took the initiative to inform the waiting staff and the chef of my needs. She is a kind and beautiful person. Thank you Jazz! I appreciate you kindness! Th night buffet staff were also exceptional. Hector, he is phenomenal! He is so bubbly and enthusiastic. He genuinely cares about the guests. Carlos, he is so sweet! He is attentive and just so kind hearted! Hugo and Nicholas, thank you as well for you warmth! I really enjoyed my stay here and built beautiful relationships with the staff due to their generosity and genuineness. Hence, me extending my stay from 7 days to 11 days. LOCATION: The locations is great! It is beach front! There are two OXO close by and Farmacias. There is a super market steps away from the resort as well. The downtown area is a 15 minute taxi or uber ride. Cleanliness: I was really impressed with how clean the property was. My room was cleaned every day and my mini fridge was always stocked. Anything I needed, the staff were willing. In summary, I highly suggest this property. Everything about it was beautiful. This was the best most relaxing vacation I had. I was treated like a queen and well taken care of. Thank you so much to all the staff, you are all truly special and I cannot wait to return!! ONE improvement: On the beach, I would suggest that the property place more umbrellas near the beach chairs as there were only a few available.…
Really great stay. All staff was super attentive; my partner and I never missed out or had any trouble. Definitely recommend to pay extra to get “all inclusive” accommodations. I was to point out that Demian at information desk was extremely helpful with navigating us throughout local areas.