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Puerto de Luna Pet Friendly and Family Suites

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Puerto de Luna Pet Friendly and Family Suites
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165 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Scottsdale, AZ
Reviewed 4 days ago NEW

Do not be seduced by the grounds as you drive onto the property. Yes, the property is nice looking and yes, you will NOT be stopped by a guard. Just like the appearance of the property, the guard is just the same - there for an appearance, NOT SECURITY. Meaning that over our 4 night stay, we were NEVER stopped...

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Helpful?
Thank Krat64
Easthampton, Massachusetts
Reviewed 1 week ago

This is an older Mexican-style hotel, a collection of 4-story buildings (without elevator). The hotel shows its age, and those who see truly modern accommodations may be disappointed. The building surround a lovely pool with beautiful tropical landscaping. A bar area at the pool was not in use, and the breakfast area/café had little to offer. Still, the staff was...

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2Thank dogtags40
Guadalajara, Mexico
Reviewed 1 week ago

It is a beautiful hotel, good amenities, well prepared for pets, enjoyable rooms and pool. Our stay was really quiet and welcoming. Rooms are big, wifi included and the service was great friendly with our pets. Is the best option if you travel with a one or two dogs!!

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Thank TeslaDiaz
Reviewed 4 weeks ago via mobile

Nothing as promised!!!! I was guaranteed a patio to have breakfast .....I guess a patio door with grates over it is a patio Internet service didn't exist until we signed on as the room next door The kitchenette had nothing to offer two mismatched plates ,two of each bent up cutlery and a coffee pot that had a maggot in...

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Helpful?
Thank Kevin Y
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Kevin, It is a shame that you’ve had a bad experience in our hotel. We’re concerned about your opinión through this site because we didn’t recieve any request or specification about the room you’ve had taken on your last vacations, otherwise we would’ve made everything to please your requests. And when I personally asked you about your stay in...

Portland, Oregon
Reviewed 19 October 2016 via mobile

In August my husband and I stayed at Puerto De Luna for 24 days. We really enjoyed our stay at the hotel. They were really friendly and accommodating. We upgraded our room about half way through our trip and it was really easy to do and they were happy to make the arrangement for us. Cris was very friendly and...

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Helpful?
Thank mlastanding
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Michelle and Christopher, It was such a pleasure to be your host during your last adventure in town, thank you so much for providing these comments about Puerto de Luna, that way you give to the travelers another nice place to stay. Everything we did for you was worth it, because you were great guests and we all felt...

Ottawa, Ontario, Canada
Reviewed 2 August 2016

Our overall experience was very good. The staff was friendly and helpful. Some technical difficulties with the internet were slow to fix but they got sorted out at the end. The rooms are comfortable though not perfect but well kept and working. We had a very large room with a living room and kitchen. Our room was equipped with new...

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Helpful?
Thank EnriqueA25
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Enrique We are glad to know you enjoyed your vacations in our hotel. Puerto de Luna All Suites Hotel is recognized by its quite and traditional atmosphere and we appreciate that our guests let us know they get along with it. Thank you so much for your comments and mention some things this hotel has to give, adding our...

Aguascalientes, Mexico
Reviewed 24 July 2016

Great location...good service...very comfortable...the staff is helpful and very polite....the concierge was an outstanding young man who was full of great tips and knew all the area discounts on food... A welcoming place to stay....not a busy nightlife party atmosphere...this is the place to stay for r&r...

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Helpful?
Thank rebecca v
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Mrs Vindiola, We've been pleased to have you as our guest and could offer you a nice stay in the city. Thank you so much for all your compliments. Our staff will be glad to know about your comments that help us to improve our service and meet your expectations. Give us a call on your next trip to...

Puerto Vallarta, Mexico
Reviewed 19 July 2016 via mobile

Is the second time we are staying here, and one more time we are very please, the guys at the front desk Luis, Ingrid and tecnicly everyone was very nice and helpful, my husband and I enjoy very much to stay here, the WI-FI worked perfectly, the room was big and clean and it had a kitchenette, everything was perfect,...

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Helpful?
Thank Andrea C
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Andrea, It's always been a pleasure to be your host, once again. The whole team apreciate your mention and is excited to create a new nice experience for you and James in our solar system. Thank you so much for your comments and preference. xx Your concierge, Luis Peña

Reviewed 30 June 2016 via mobile

I stayed at this Villa hotel for 6 nights and I have to say everything was perfect. The staff is incredibly nice and attentive. The rooms are quite big and very nice for the price. They clean the room everyday and leave it very neat. The hotel is in a perfect location to just get a bus and head to...

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1Thank Erick V
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Erick V, We appreciate your preference and time to share the experience you had in your recent stay with us. It is very important for us to make sure every detail of your stay is what you needed for your vacations. It will be our pleasure to welcome you once more in the future. Regards, Antonio M. Operations Manager

Phoenix, Oregon
Reviewed 11 June 2016

We had a junior suite. It was very big and nice. Only problem for us was it was on the third floor and there are no elevators. Also we are fairly large people so the matrimonial bed was quite cozy. The breakfast was good and the coffee was delicious. Nice to eat out side on the patio. The staff was...

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2Thank aatpct
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear aatpct, Thank you for your preference and staying with us during your trip to Puerto Vallarta. We are very pleased to know you enjoyed the common grounds, breakfast, your suite, and the service provided by our staff. Your comments are very important for us, and we appreciate the time you invested in sharing them for other travelers to read....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Be welcomed to the lovely Puerto de Luna All Suites Hotel in Puerto Vallarta, Mexico! At this family friendly four-star hotel, our bet is that clean beds, delicious breakfasts and the surrounding cuteness will maximize all of our guests' joy of living this Mexican paradise. ... more   less 

Additional Information about Puerto de Luna Pet Friendly and Family Suites

Address: Blvd. Francisco Medina Ascencio No. 2500, Puerto Vallarta 48300, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $55 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Puerto de Luna Pet Friendly and Family Suites 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Puerto De Luna All Hotel Puerto Vallarta
Puerto De Luna Hotel
Puerto De Luna Vallarta
Hotel Style:
#10 Best Value Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Puerto de Luna Pet Friendly and Family Suites staff and other travellers.
5 questions
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Chicago IL
Victoria, Canada
10 months ago

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Questions? Get answers from Puerto de Luna Pet Friendly and Family Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms have patio to pool. No lift to higher floors.”
 of 5 bubbles dogtags40, 27 Nov 2016 | Read review
“Las habitaciones enfrente de la alberca son muy amplias.”
 of 5 bubbles TeslaDiaz, 23 Nov 2016 | Read review
“Look at the details. If it you are looking for a room with a kitchen or not”
 of 5 bubbles EnriqueA25, 2 Aug 2016 | Read review
“Very comfortable...nice Mexican rustic decor.... Missing a blowdryer and a microwave... Other than that it was excellent.”
 of 5 bubbles rebeccav501, 24 Jul 2016 | Read review
“no elevators”
 of 5 bubbles aatpct, 11 Jun 2016 | Read review
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