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Hotel Portonovo Plaza

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Traveller (38)
Room & Suite (155)
Pool & Beach (39)
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Overview
  • Excellent31%
  • Very good43%
  • Average18%
  • Poor6%
  • Terrible2%
Travellers talk about
“rooftop pool”(11 reviews)
“rooms are small”(6 reviews)
“spent one night”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Reviews (193)
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34
52
23
9
3
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LanguageEnglish
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34
52
23
9
3
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All reviewsrooftop poolrooms are smallspent one nightmodern hotelpaid nightyogurtwalking distance to the maleconroad noisebreakfast was includeduntil noontwo blocksbring earplugsroom safetop floorbudget hotelchilaquilesair conditioning
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1 - 5 of 121 reviews
Reviewed April 19, 2018

We stayed at this hotel in April 2018. It was a fantastic value (paid 55$ / night CAD). The rooms were small, but clean and modern. We had a two bed room that faced the main street and had a small balcony. I loved the...More

Thank NikkeyD
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded April 22, 2018

Thank you for your review! We are happy to read that the hotel's value was worth the price, that everything was clean and modern and that you enjoyed the location. We sincerely apologize about the noise, there are constant renovations in the hotel as well...More

Reviewed March 19, 2018

Great location in Puerto Vallarta, right near the beach and main road. Room was quiet, other than noises from the corridor. Fantastic breakfast, if like me you like meat, beans and eggs for breakfast. There was also yoghurts and fresh fruits etc. Friendly, helpful staff.

Thank Denise M
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded April 1, 2018

Thank you for your feedback! We are very happy to read you had a good stay with us. We are glad to read you liked our breakfast and that the staff was friendly and helpful. Thank you so much for staying with us!

Reviewed March 16, 2018

SPANISH: Buen hotel, cerca del malecón, aunque para el precio me pareció un poco básico. La cama está media dura, la almohada también, el baño algo pequeño, el wifi no siempre funciona. A pesar de eso, la ubicación está muy bien, a solo cuadras del...More

Thank Mauricio C
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded April 1, 2018
Google Translation

Agradecemos mucho el tiempo que tomó para evaluarnos y darnos sus comentarios. Nos complace mucho saber que la ubicación del...More

Reviewed March 4, 2018

Clean and modern. Our room was small.Halls can be noisy due to (marble?)tiles.Pillow is hard as a rock. Glad I brought my own travel pillow. Great breakfast including meat and veg stew, scrambled eggs, fruit juice, etc. More than just a continental breakfast.Small pool on...More

1  Thank Judy H
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded March 6, 2018

Thank you so much for your feedback. We enjoyed knowing you liked our location, breakfast service and that daytime staff was helpful. We are sorry about the hard pillow. Thank you for staying with us!

Reviewed March 2, 2018

we spent 3 nights, could not get the wifi to work..nice rooftop pool and very good breakfast..friendly staff..tv didn`t work very well, had to call maintenance.twice. had recent knee surgery, so one of the reasons i chose this hotel was because of the lift, which...More

Thank barjor
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded March 4, 2018

Thank you for taing the time to post a review. We are happy to read that the cleanliness of the hotel, the staff and the breakfast were to your liking. We are deeply sorry about the TV and elevator not working, we solved the issue...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Hotel Amenities
Multilingual Staff
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Outdoor pool
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$36 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$36 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (38)
Room & Suite (155)
Pool & Beach (39)
Dining (16)
Amenities (9)
Business Centre & Event Rooms (6)
Questions & Answers
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NikkeyD
December 24, 2017|
Answer
Response from Patricia A | Property representative |
Dear NikkeyD, yes, the rooftop pool is renovated and fully operating. We wi'll be glad to have you stay with us!
1
Vote
36teacher
March 2, 2017|
AnswerShow all 4 answers
Response from Patricia A | Property representative |
Hello! We do provide our guests with pool towels, but we ask our guests to provide us with some form of ID as guarantee, since the towels will lbe removed from the premises (the beach is across the street). Thank you!
1
Vote
yinyangtiger62
January 28, 2017|
AnswerShow all 4 answers
Response from Patricia A | Property representative |
Hello! We are a very respectful hotel and we don't discriminate based on sexual preference or on any basis for that matter. We are very hospitable and professional and we treat all guests the same. But please be aware that... More
1
Vote
Room Tips
"Away from the elevators."
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"rooms in the back should be quieter"
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"... upper rooms at the back of hotel less noise"
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"Back of the hotel is much quieter."
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