Staff was great as all the food. Guadalupe at entrance was so welcoming. Efren & Adrian at the restaurants were so nice and friendly with us. They remembered our name and made us feel so welcomed. You’ll enjoy your stay at Secret Vallarta Bay Puerto Vallarta
This hotel is for anyone interested in a loud, party atmosphere on a budget. If that's you, then go for it! If not, read on. First night, we were greeted with a rave on the empty lot next door to the hotel. We were told by other guests, it had been occurring every night till 4am for the last week. Although we paid for a preferred room, we requested to be moved to the middle tower. Next few days were about the same (although since we had moved, we were not exposed to the off-site music). Pool activities start early and include lots of yelling and music, later more loud and obnoxious music. Our room had broken fixtures, hole in ceiling....and worst of all, was they would turn off the AC at night and wouldn't kick it on until 7am in the morning. So hot and humid, nights were hard to sleep. Did I say worst? Well, if you enjoy food, then this is not the place for you either. The food was mediocre most of the time, with an occasional surprise average meal. The beach was very rocky (bring water shoes to get in and out) and water was murky, almost gross. The staff were always friendly and did their best. If you want a peaceful, yet authentic experience and getaway, I hear Sayulita is amazing.…
Our experience in the hotel was amazing since we arrive. Everyone in the staff is very friendly and welcoming specially Elizabeth and Jean Carlos. We enjoyed all the restaurants, the food is good quality and there is variety.
We just came back from spending 10 wonderful days at this property to celebrate my birthday. If you have read the reviews on Trip Advisor, there is no need to discuss the food and the accommodations…They are OUTSTANDING! I cannot give enough “thank yous” to so many wonderful people who work there for making this trip so special, but I would like to give special KUDDOS to the following individuals. Jocelyn, Daniel and Gilberto at Oceana Maria Melchior (Concierge) who made us feel like we were on the happiest place on earth. At Capers - Francisco, Jose, Carlos and Eloy. Jose’s special dessert was to die for. Alexis, Hector and Merna at Himitsu Omar, Salvador (Pappi), Salvador (Chirita-Ping Pong Dude) and Carlos (Manager) for the great table tennis games. Nancy , Pollo, Antonio and the rest of the Entertainment Team who work tirelessly to keep everyone happy. Martin, mi amigo, bartender at the Manatee Bar for his great pours. Oscar, pool server who was always there with a drink for us. Oscar and Rufino at the Mexican Restaurant…outstanding service. At Bordeaux for on my birthday, we had a surprise visit by Chef Marco who personally handled all of the recommendations and made us a special meal which was prepared to perfection. Our servers were Martin and Jesus. They were all wonderful and so attentive. Again, we received special recognition for our anniversary and my birthday. Humberto, Wendy and Sandra at the Market Café were amazing. Humberto, thank you for my birthday cake, anniversary and going-away desserts. He is a real asset to your company and made us feel like a member of his family. Also, at the Market Café special thanks to Alejandra (hostess} Christian, Cresencia and to Marisela who made wonderful omelets -- always with a smile. Special thanks to the Black Sheep group, who put on great nightly shows. Even better was their performance at the pool…Rock on Dudes! We had no expectations for this trip but the STAFF made this vacation personal. We were treated as members of their families from remembering our names and drinks to the “HOLA” and “Enjoy your day” greetings. A VERY BIG thank you to the WHOLE Entertainment team for the surprise Birthday party by the pool while I was playing poker and the presentation of a friendship bracelet prior to our departure. Thank you, Nancy, for the bunny ears. Sorry for this long review but the staff deserves the recognition as they worked very hard to make our trip successful…. Till Next time, ADIOS…GRACIAS…See you soon.…
There’s not enough words to explain what an amazing experience we had at Secrets... Omar was in charge of the amazing entertainment host by the amazing Chavita who has an amazing personality, Elizabeth who was extremely charming and always assisting us and of course I cannot leave behind Erick who was our drink server and always making sure we we’re always good and with a drink on hand. Thank you so much to all your staff Omar!!!
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