While the property is fine the hard push to buy a time share ruins everything at the resort. If this is the area you want to stay better to stay at the Westin or Marriott. They both have beautiful facilities and no push to buy....More
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A great place to visit;the people are wonderful and friendly. The service at the Mayan Palace was nothing less than outstanding. Everything was great, the food, the service, the activities, things to do, etc.More
Dear Guest, We truly appreciate the time you have taken to share with us your impression about your stay with us. We really thank you for your kind comment about our beautiful hotel. We hope to host your vacations again! Kind Regards Mayan Palace Puerto...More
The property has limited amenities - two pools, no nightlife. But the staff makes up for those limitations. David and Oscar were the best around the pool area, Simon in the restaurant and Lilia at the towel bar offered excellent customer service. The elevators were...More
Dear Guest, Thank you for taking the time to provide us your feedback about your recent stay with us. We really thank you for your kind comment about our great Employees. In fact as you mentioned we did experience some situations with our elevator, unfortunately...More
Bad: Check in took forever. Do not go to the Timeshare presentation they offer unless you truly want to upgrade what you have or buy one! Took up half of our day, they said it would only be an hour, and it was a great...More
Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback...More
Jessica at the front desk was awesome! She was our go to gal. No AC in lobby so very uncomfortable for guests. Room was clean and staff was nice. Concierge was never there when we had questions. DO NOT sign up to attend the Timeshare...More
Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are...More
"Looking towards the ocean overlooking the pools from the other resort was a beautiful view."
"I stayed in a Junior Suite which thoroughly accommodated two adults and two children."