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    Mayan Palace Puerto Vallarta

    Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
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    2017-12-31 2018-01-01
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    Traveller (633)
    Room & Suite (222)
    Pool & Beach (186)
    Overview
    • Excellent39%
    • Very good36%
    • Average14%
    • Poor5%
    • Terrible6%
    Travellers talk about
    “marina location” (24 reviews)
    “main building” (36 reviews)
    “ocean view” (62 reviews)
    Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Write a ReviewReviews (942)
    There are newer reviews for Mayan Palace Puerto Vallarta
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    21 - 25 of 831 reviews

    Reviewed 25 October 2017

    A completely different experience than Mayan Palace Nuevo Vallarta! Older facility and staff that is NOT empowered to deliver timely solutions. If you select this site over Nuevo Vallarta you will be very disappointed. Lobby looks great but is very misleading relative to room quality!More

    Review collected in partnership with this hotel
    Thank dzaleschuk
    Response from Socialmediamanager1, Manager at Mayan Palace Puerto VallartaResponded 10 November 2017

    Dear Guest: Thank you very much for submitting your review of our Mayan Palace. We regret that your stay was different from what you had expected. Nevertheless, all your feedback will be shared with the appropriate areas. We are constantly striving to achieve the highest...More

    Reviewed 25 October 2017

    Great overall. No balcony which was a disappointment. The pool needs a complete overhaul -- lots of black mold growing. Maybe more chlorine? All of the staff were fantastic. Had a very relaxing vacationMore

    Review collected in partnership with this hotel
    Thank dianaB8758ME
    Response from Socialmediamanager1, General Manager at Mayan Palace Puerto VallartaResponded 30 October 2017

    Dear Guest, Thank you for taking the time to provide us your feedback about your recent stay with us. We are glad you had a relaxing vacation, and we are truly sorry for the inconveniences experienced while staying with us. We are working to have...More

    Reviewed 25 October 2017

    Being able to lounge by the pool, swim at the beach or walk to restaurants and shops is very nice. The rooms are very dated and the place is understaffed. It is much closer to downtown then the Nuevo Vallarta and has very few amenities....More

    Thank Shelly A
    Response from Socialmediamanager1, Manager at Mayan Palace Puerto VallartaResponded 1 November 2017

    Dear Guest: We are always grateful that our guests take time to share their vacation experiences at Mayan Palace. It appears as though not all your expectations were met. Rest assured that your feedback will be taken into consideration as it helps us improve our...More

    Reviewed 24 October 2017 via mobile

    Good food, good beverages, reasonable price and excellent service in pool and restaurants. Pool is very nice, there is a bar for adults with a beautiful view to the beach. The animation team is perfect.More

    Thank Ferhenning
    Response from Socialmediamanager1, General Manager at Mayan Palace Puerto VallartaResponded 30 October 2017

    Dear guest, Thank you very much for submitting your review of our Mayan Palace. We are delighted to find out that all our staff was welcoming and pleasant as this is what we strive for every day. We are also happy to learn that your...More

    Reviewed 23 October 2017 via mobile

    This hotel is clean, safe and very well maintained. The employees are polite, they smile and they're attentive to your needs. The gardens are awesome, the rooms are very clean and the decoration is up to date. In short, it deserves all the stars awarded...More

    Thank Easytraveler450
    Response from Socialmediamanager1, General Manager at Mayan Palace Puerto VallartaResponded 30 October 2017

    Dear Guest, We truly appreciate the time you have taken to share with us your impression about your stay with us. We are delighted to find out that you enjoy the room our gardens and the service provided by our great people. We appreciate your...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Beachfront
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$100 - US$350 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #20 On the Beach Hotel in Puerto Vallarta
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 179
    • Location
    • Mexico >
    • Jalisco >
    • Puerto Vallarta
    • Also Known As
    • Mayan Palace Puerto Vallarta Hotel Puerto Vallarta ,
    • Wyndham Puerto Vallarta ,
    • Puerto Vallarta Mayan Palace ,
    • Mayan Puerto Vallarta
    Add Photo Photos
    Traveller (633)
    Room & Suite (222)
    Pool & Beach (186)
    Dining (79)
    Hotel & Grounds (411)
    Bathroom (5)
    Family and Play Areas (3)
    Business Centre & Event Rooms (2)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    annjh
    19 November 2017|
    AnswerShow all 9 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    kathyjoy63
    1 November 2017|
    AnswerShow all 3 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    donolson64
    17 October 2017|
    AnswerShow all 2 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    Room Tips
    "Building one does not face the ocean building two does."
    Read review
    "Put in a request for an upper floor and it may just happen."
    Read review
    "Get a room facing the marina instead of ocean view. That is the side that is being worked on"
    Read review
    "We were on the 4th floor of the main building, and had wonderful views of cruise ships, sailboats, and..."
    Read review
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