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Mayan Palace Puerto Vallarta

Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Mayan Palace Puerto Vallarta
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842 Reviews from our TripAdvisor Community

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Showing 747: English reviews
San Diego, California
Reviewed 9 December 2014

We had just spent a week in our two bedroom timeshare at Mayan Palace before coming here for another week. We really loved this resort. It is smaller and the staff is more personable because there are less people to deal with. Grounds are beautifully maintained, pool cleaned daily, had a lovely Sunset Club room only for adults with lounging...

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2Thank travelersrus86
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear travelersrus86: Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed our grounds, the facilities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal is to make each...

Bath
Reviewed 5 December 2014

Although one of the older Marina establishments, this time share is immaculately kept up! The staff is highly serviceable, friendly and always ready to assist! Spacious rooms with all the basics! Great food and very reasonable prices including several "2 fer" promos! Great place to spend a week or more! Jaime & Lois, Seattle

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2Thank Jmh2944
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Jmh2944 : Thank you so much for choosing Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our food options. Comments like yours inspire us to continue...

Calgary, Canada
Reviewed 2 December 2014

This is a wonderful place for a quiet ocean front holiday. The food is excellent and pool bar drinks are great. Ask for Bartolo at the sunset bar. Service is really good and the staff go the extra mile. The facilities , gardens are very good although the room is a bit dated. Thenearby marina has several really good restaurants...

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1Thank travelsome R
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear travelsome R: Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed our food and drinks options .We will gladly share your comments with our pool bar’s staff as well. We are certain Bartolo will gladly receive your feedback, as all our...

Austin, Texas, United States
Reviewed 1 December 2014

This is the 3rd Mayan we've visited and we had a wonderful time. We were a group of four (2 married couples). We had a 7 night stay and did many things outside of the resort, but spent 3 days/evenings onsite. When at the sparkling pool, look for Bartolo behind the bar, waiter Hector, and manager Mario. Those three guys...

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4Thank Ty C
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Ty C : Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. It is pleasing to learn that you also enjoyed our food options...

Bozeman, Montana
Reviewed 29 November 2014

Welcoming and kind---however, they are all involved in pushing you into the time share trap, be careful. DO NOT OPT for the presentation and breakfast. The rooms were clean and comfy. Staff was very friendly. David and Hector at the bar and front desk - all kind. Sit up on the cabana and have a happy hour drink. Sit in...

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4Thank VanessaDUSA
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear VanessaDUSA: Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to learn that most of our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every...

Reviewed 28 November 2014 via mobile

I've stayed at the Mayan Palace many times in the past few years and always found it very pleasant and enjoyable but after tonight I am furious. I do understand that it is a Friday night and they do host weddings here but it literally sounds like there is a nightclub in our hotel room! I waited until midnight to...

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2Thank AAworldtraveler
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear AAworldtraveler : Thank you for taking the time to provide us your feedback about your stay at Mayan Palace. We are surprised to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guests’ feedback is important to us, and ultimately is how we measure our success. If we are fortunate to welcome you...

Reviewed 24 November 2014

We also were originally booked to Cabo (16 months in advance) but the hurricane changed all that. Minor issue compared to what the people of the Cabo area suffered. Older resort as people have mentioned but it is still beautiful. Karla, Nacho, and Eduardo at the activities center are fantastic. All the staff go out of their way compared to...

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3Thank mlove999
Fairfield, Connecticut
Reviewed 23 November 2014 via mobile

First time at Mayan Palace in Puerto Vallarta - normally stay at Riviera Maya location. Wanted to try different location with a beach. The beach was small but perfect - water is warm and since in the bay very calm and nice sand. Pool is small compared to Riviera Maya and was cold and shady. Service was excellent - from...

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1Thank dffairfield
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear dffairfield : Thank you so much for commenting about your stay at Mayan Palace. We really thank you for your kind comment about the staff and the service they provide. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job...

Portland, Oregon
Reviewed 16 November 2014

We originally booked our trip for Cabo, but due to the hurricane changed our vacation destination to Puerto Vallarta. At the last minute, we were provided with an opportunity to switch over to a 2 bedroom at the Mayan Palace near the Marina. I need to add both Alaska Airlines, and RCI accommodated our requests at no additional cost to...

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1Thank Robert S
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Shookster : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need...

Leduc
Reviewed 15 November 2014

We were booked for Cabo but had to change our plans. My husband and I were excited to try the marina mayan Palace. We have stayed at Nuevo before. I contacted the hotel about a ride to resort, usually they send me a email about it. They were there to pick us up and we had it all to ourselves....

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2Thank Loveswine12
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Loveswine12 : Thank you so much for commenting about your stay at Mayan Palace. We really thank you for your kind comment about the staff and the service they provide. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation. We truly appreciate your preference and look forward...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Mayan Palace Puerto Vallarta

Address: Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $135 - $473 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mayan Palace Puerto Vallarta 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Mayan Palace Puerto Vallarta Hotel Puerto Vallarta
Wyndham Puerto Vallarta
Puerto Vallarta Mayan Palace
Mayan Puerto Vallarta
Hotel Style:
#19 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Puerto Vallarta staff and other travellers.
108 questions
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Questions? Get answers from Mayan Palace Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're willing to go through a sales promotion for a couple of hours, that may or may not improve your chances.”
GNMS, 22 May 2017 | Read review
“If you can get one of the honeymoon suites do it!”
  • Watching a cruiser come into the marina.
  • Great views from the honeymoon suite.
JimM469, 19 May 2017 | Read review
“Ask for rooms not on the street side.”
VinoSpicket, 19 May 2017 | Read review
“Try for a room in the main structure.”
KarlL84, 1 May 2017 | Read review
“Excellent service !”
carylis64, 30 Apr 2017 | Read review
5 of 5