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Mayan Palace Puerto Vallarta

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Mayan Palace Puerto Vallarta
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781 Reviews from our TripAdvisor Community

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Showing 692: English reviews
Henderson, Nevada
Reviewed 15 August 2013

We went to this timeshare rental when my husband was recovering from leg surgery. The staff was very accomodating. We received an ocean view downstairs room. It was a one bedroom with separate living and bedroom, full kitchen. Very spacious, good view of the pacific. Short distance from a small supermarket. The food was good, the bar service excellent, nicely...

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4Thank ReneeGrandieri
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear ReneeGrandieri: Thank you for taking the time to provide us your feedback. We are always pleased to learn that our guests enjoytheir stay at Mayan Palace and particularly, that our resort’s staff was accommodating with your husband’s needs.Working to anticipate and exceed your every need is very important to us. We hope he fully recovered. We are also happy...

Salinas, California
Reviewed 6 August 2013

I used my deposit week from RCI (Pueblo Bonito) to stay at the Mayan Palace by the Marina. They put us on the first floor (right above the check in area) facing the street. Horrible view and very loud due to the bar on the main floor. I requested a change but was denied. They did say if I attend...

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4Thank James L
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear James L : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to receive your favorable comment about our staff and the service they provide. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. We...

Long Island, New York
Reviewed 3 August 2013

We traveled to the Mayan Palace PVR in late July, 2013. Overall, the resort is great in an amazing location. We traveled during the Mexican holiday season and right at the beginning of the rainy season (which wasn't really rainy). But, that had some degree of impact on our experience. Here is my breakdown: The Resort: Well...everyone thinks it, but...

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12Thank bneater
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear bneater: Thank you so much for commenting in detail about your stay at Mayan Palace. We are glad you enjoyed our facilities and location. All the same, we are disappointed that we were unable to meet your expectations to the fullest.Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services....

Prince George, Canada
Reviewed 2 August 2013

The staff at the Mayan are really nice and attentive, they go over and above to make sure that you are well taken care of. Rooms are cleaned daily and the maids really do appreciate tips, although we are Canadian we left USD or pesos as we were told by friends to do so. The food on the resort is...

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2Thank LMD1974
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear LMD1974 : We would like to express our sincere appreciation for taking the time to submit a really nice review about your recent stay at Mayan Palace. We are delighted to find out that our housekeeping staff’s service was above and beyond your expectations, as this is what we strive for every day. Your comments are always welcome as...

San Juan, Puerto Rico
Reviewed 2 August 2013

I have to say that before going to Mayan Palace, I read some comments, especially those of RCI exchangers and most of them were negatives. My experience as a RCI exchanger was great!!!! I didn't have any problems with the timeshare approach. From the beginning I explained to them that I was not interested in the timeshare presentation and they...

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3Thank airam35
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear airam35 : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are so glad you enjoyed our amenities, accommodations,facilities, restaurants and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Comments like yours are always encouraging...

West Covina, California
Reviewed 29 July 2013

I must admit that this resort is run very very well and I second the comments by other posters here about the first rate quality of the staff. The food at quality at "Bakal" was absolutely amazing. I must admit that the serving staff was a bit overwhelmed when we visited for dinner (non buffet) and it took nearly 1/2...

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3Thank Juanito04
Fremont, California
Reviewed 21 July 2013

Thanks for an AMAZING holdiay, Mayan Palace! Awesome staff, Great facilities, Excellent food! One of the best resorts we have stayed at. Now, on to the details (long, so have split it into sections if it helps ;) : ACCOMODATIONS: Must say we got off to a bumpy start as we were assigned room 2-248. We had got a Studio...

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8Thank whyrao
San Jose, CA, USA
Reviewed 10 July 2013

I had been to Mayan Palace Acapulco and Riviera Maya. The Mayan Palace Puerto Vallarta is the smallest of all three. The restaurant's food is nothing like the other Mayan. We were Mayan Palace Owner that got upgraded to Grand Luxxe in April, 2012. This stay was reusing a Mayan Week that we deposited into RCI. When we arrived, the...

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3Thank alang-alang
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear alang-alang: Thank you so much for commenting about your stay at Mayan Palace. We really thank you for your kind comments about all our staff as we consider them one of our biggest assets. All the same, we are disappointed that we were unable to meet your expectations to the fullest. We are always looking to surpass our clients’...

Chicago, Illinois
Reviewed 2 July 2013

This review is going to be in 2 seperate parts: 1st the employees of this resort are amazing! The food at the buffet was very good and I would love to stay here again. I loved the pools as they were very large so you never felt crowded. Also the ocean is right at the resort, I agree with other...

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1Thank Trevetteb
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Trevetteb: We truly appreciate you taking the time to provide us with your thoughtful feedback of your stay at the Mayan Palace. We really thank you for your kind comments about our staff, the food and the resort’s pool area. We are also very happy to learn your overall experience at our resort was great. Your comments are always...

Chicago
Reviewed 18 June 2013

Mayan did it all from arrival to departure. Transportation from airport to Mayan was complimentary. We were greeted "welcome back" upon arrival, plus they take the numbers of all arriving/departing cabs in case you left anything. Our trip was for two weeks and check in was efficient as well as clerks remembered us. Our view was stunning, room clean, no...

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Thank mrchicago

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Mayan Palace Puerto Vallarta

Address: Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $131 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mayan Palace Puerto Vallarta 3.5*
Number of rooms: 179
Also Known As:
Mayan Palace Puerto Vallarta Hotel Puerto Vallarta
Wyndham Puerto Vallarta
Puerto Vallarta Mayan Palace
Mayan Puerto Vallarta
Hotel Style:
#28 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Puerto Vallarta staff and other travellers.
87 questions
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Questions? Get answers from Mayan Palace Puerto Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for ocean side if possible”
 of 5 bubbles crosstream, 25 Feb 2017 | Read review
“We were in a room with two beds but no kitchen, so lots of going out for food. Fortunately food is relatively cheap.”
 of 5 bubbles billrH4184IL, 25 Feb 2017 | Read review
“ocean view higher floor”
 of 5 bubbles shngl, 22 Feb 2017 | Read review
“If in a room above the lobby it isn't a huge deal to have ocean view as a long ways from the ocean.”
 of 5 bubbles 450alc, 18 Feb 2017 | Read review
“Depends on how you booked and through what service..feel they discriminate against Interval International reservations..”
 of 5 bubbles linda8st, 15 Feb 2017 | Read review
5 of 5