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Park Royal Puerto Vallarta

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Park Royal Puerto Vallarta
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766 Reviews from our TripAdvisor Community

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Showing 444: English reviews
San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Just back last night from our trip to Puerto Vallarta and we stayed at the Park Royal resort.Had a wonderful time there.Relaxing especially on the weekdays. -The view from the rooms and the lobby is gorgeous. -The staff is very friendly and polite. -The spread at the buffet was good .A few of the items weren't always fresh.The Italian restaurant... More 

Helpful?
1 Thank Sameere26
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Puerto Vallarta. Thank you for taking the time to share the delightful experience you had at our resort. Thank you for pointing out every little aspect that you enjoyed during your stay at our resort. It is my pleasure to find out... More 

Aguascalientes, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago NEW

Excellent service! Great experience and of course I will consider your hotel for my next vacation at Puerto Vallarta or Ixtapa!! Thanks for making this an unforgettable vacation and maybe see you next summer!

Review collected in partnership with this hotel

Helpful?
2 Thank M312YXluism
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

First of all, I would like to thank you for taking the time to share your enchanting experience and for choosing Park Royal Puerto Vallarta as host of your vacation. Please know that it is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know... More 

1 review
Reviewed 1 week ago via mobile

We were for vacations at this "all inclusive" hotel, there is a lot of things that need an urgent improvement: SERVICE: -the staff is rude. -they dont know how to help you with anything. BAR AND REST. SCHEDULES: The snack bar closed some days at 4pm even that was scheduled until 6 pm, the dinner started at 7:40 pm when... More 

Helpful?
Thank jovanni P
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Please let me inform you that we are working on this issue for these inconveniences not to take place again. It would be a pleasure to host you in the near future in order for you to testify the changes managed thanks to comments like yours.... More 

Travellers are raving about these Puerto Vallarta hotels

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Beautiful place with spectacular views. Food is not that great except for breakfast. If you get hungry late, no room service and no option until next morning unless you want to step out to downtown. Facilities are under construction, elevators only one that fits 5 and have an operator in there, had to do seven floors steps a couple of... More 

Helpful?
2 Thank Lyssette H
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Before anything else, thank you for your stay at Park Royal Puerto Vallarta. Allow me to thank you for sharing your comments as they will permit us to develop our services in order to keep delivering the best experience to our guests. Please rest assured that all the points you mentioned are already being taken care of for them not... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

I stayed two days and my room never got cleaned, even when I reported it three times. The elevator got stuck several times with people in it, can you believe it? the other one wasn't working, so I always had to use the stairs. Floors were under construction so there was dust everywhere. Waiters, clerks at the lobby, always in... More 

Helpful?
1 Thank Trrrggggg
Park Royal P, Gerente at Park Royal Puerto Vallarta, responded to this review

Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Please let me inform you that we are working on this issue for these inconveniences not to take place again. It would be a pleasure to host you in the near future in order for you to testify the changes managed thanks to comments like yours. More 

Vancouver BC
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 7 September 2016

Booked into the Park Royal Vallarta - everything seemed ok, and it was the last week of peak season. Jr suite - balcony and bay / water view - perfect. Until we noticed a lot of little things - like rust on the lamps ... well it is next to the ocean - ya so ok - it happens. Pool... More 

Helpful?
3 Thank Bill-Vancouver
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear Bill, Thank you in the first place for staying in Park Royal Puerto Vallarta and for reviewing us. As you mentioned, the hotel recently became part of Park Royal Hotels & Resorts and is under a renewal process. We apology for any inconvenience this may cause. We thank your feedback and will take note of the points you reported... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 August 2016 via mobile

This letter is in regard to the inferior level of costumer service and attention received during our recent stay at Park Royal Puerto Vallarta. A group of seven friends and I had a brachelotte party at Park Royal Puerto Vallarta Mexico, from August 18th to the 21st. Stayed in rooms 1015 and 909. The event was booked through Bridesmaids, by... More 

Helpful?
4 Thank Sonia S
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear Sonia, First and foremost thank you for staying in Park Royal Puerto Vallarta. We regret reading the inconveniences you had during your visit for which we offer our most sincere apologies. We will continue working to revert all the issues reported by our guests and hopefully we will be able to change your perspective towards the resort. Best regards,... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 August 2016 via mobile

If you're tired of the night shows , drunk Americans, and want a beautiful beach this is a very good choice. The food is five star traditional Mexican fare. Wonderfully friendly staff. Used to be El Presidente, then Best Western. Now Royal Holiday. Rooms are quiet , beds firm. View is magnificent . In south part of town .

Helpful?
1 Thank Dunkste
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear Dunkste, First and foremost, thank you for your recent stay and for pointing out the aspects you liked the most. We are glad to read that you had a pleasant vacation at the Resort. We hope to have the opportunity to welcome you back in the near future. Best regards. The Management. More 

Shoreline
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2016

I visited in January 2016 and have held off on writing my review thinking I was feeling harsh but now... I had made my reservation at least 6 mo.s in advance. I had booked a room for my roommate who was arriving a few days ahead of me with both of us as registered guests. And I booked an additional... More 

Helpful?
1 Thank Bandcamp58
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear Bandcamp58, First and foremost, thank you for you stay. Please accept our most sincere apologies for the difficulties encountered due to the brand transition process. Hopefully we will be able to change your perspective towards the Hotel in the future. Best regards. The Management. More 

East Elmhurst, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 June 2016

We arrived, tired and hungry from a long trip, and the associate at the front desk told us that our reservation was not all inclusive and we will have to pay for the food. Our reservation WAS all inclusive. The Front Desk said that our reservation was from Expedia however we booked with Orbitz. After more than two hours on... More 

Helpful?
1 Thank marinaf918
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear marinaf918, Thank you in the first place for your recent stay. We are sorry to read the situation you underwent at your arrival for which we extend an honest apology. The remodeling process is in its final phase and is aimed at providing an overall better experience to our upcoming guests. Thank you for your appreciation towards the staff... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Park Royal Puerto Vallarta

Address: Carretera Barra de Navidad KM 8.5, Puerto Vallarta 48390, Mexico (Formerly BEST WESTERN PLUS Suites Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $149 - $853 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Puerto Vallarta 3.5*
Number of rooms: 120
Reservation Options:
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Hotel Style:
#34 Spa Hotel in Puerto Vallarta
#54 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Vallarta staff and other travellers.
47 questions
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Mission Viejo, California
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Questions? Get answers from Park Royal Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't go with kids - there is nothing in the area for them to do”
 of 5 bubbles Bill-Vancouver, 7 Sep 2016 | Read review
“Pick another hotel”
 of 5 bubbles Bandcamp58, 8 Aug 2016 | Read review
“The wifi is so spotty an unsecured so you may come home with mexiviruses.”
 of 5 bubbles Jebediahhamswing1, 3 May 2016 | Read review
“be aware, you might be double-charged. Don't take all-included option, food is so-so”
 of 5 bubbles 111vadims, 3 Apr 2016 | Read review
“Don't go until they fix it up.”
 of 5 bubbles maryh213, 16 Mar 2016 | Read review
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