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Park Royal Puerto Vallarta

979 reviews
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Traveller (582)
Room & Suite (333)
Pool & Beach (169)
Overview
  • Excellent33%
  • Very good25%
  • Average18%
  • Poor11%
  • Terrible13%
Travellers talk about
“el presidente”(18 reviews)
“private beach”(35 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.5 Star Hotel
All hotel details
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (979)Write a Review
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1 - 5 of 520 reviews
Reviewed yesterday via mobile

The view from our very large room is stunning. Staff is wonderful although not so well informed of anything. There is no entertainment. There is only one restaurant. The food is mediocre depending on the day. The unfortunate thing is the non stop construction -...More

3  Thank Amtan50
Reviewed 6 days ago

The air conditioning in the room did not work during the entire stay, Food was not very good, The hotel is under construction is not comfortable and you can not rest. The wifi service is limited and does not have good signalMore

Review collected in partnership with this hotel
2  Thank danielcX5287HW
Response from Gabriel Z, Gerente at Park Royal Puerto VallartaResponded 5 days ago

Estimado danielcX5287HW: Thank you for your staying in Park Royal Puerto Vallarta and for sharing us your feedback. Our goal is to exceed our guest expectations by providing an excellent stay. We are very sorry to read you had such a bad experience of the...More

Reviewed 6 days ago

Alejandro our waiter and Gustavo at the pool bar were amazing! They made our stay very comfortable and enjoyable! We wished there would have been some entertainment at the pool or beach in English, but otherwise a great week!More

Review collected in partnership with this hotel
Thank Jenna H
Response from Gabriel Z, Gerente at Park Royal Puerto VallartaResponded 5 days ago

Dear Jenna H: Thank you for your preference and for your kind review. We are so happy to hear you enjoyed your stay at Park Royal Puerto Vallarta. Thank you for your kind words of appreciation in regards to the service provided by Alejandro and...More

Reviewed 1 week ago

The hotel and the staff are great, but the hotel is construction and they work all day and make so much noise sometimes you have to scream to one and other. Next year should be a great place to go, if they finish construction.More

Review collected in partnership with this hotel
3  Thank RiccardoRoyalNet
Response from Gabriel Z, Gerente at Park Royal Puerto VallartaResponded 6 days ago

Dear RiccardoRoyalNet: Thank you very much for staying with us, we appreciate your effort and time to share your experience whilst staying in Park Royal Puerto Vallarta. We apologize for the unpleasantness you experienced regarding noisy construction caused to you falling short your expectations. We...More

Reviewed 4 weeks ago

The beach was pretty and the water very clear. The staff over all was kind, courteous and helpful. The property is under construction and hopefully the will redo the pool and add more resturants. The really bad thing is that it is along ways from...More

Review collected in partnership with this hotel
Thank Boogalou48
Response from Gabriel Z, Director General at Park Royal Puerto VallartaResponded 3 weeks ago

Dear Boogalou48: Thank you for sharing us your kind review. We are so glad to read how much you enjoyed your stay with us and the excellent service provided by our staff. Our mission is to deliver the best experience to our guests and it...More

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About
Amenities
Top amenities
Pool
Free Parking
Free Internet
Restaurant
Beachfront
Bar/Lounge
Hotel Amenities
Free Parking
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Laundry Service
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Tennis Court
Details
Price range
US$124 - US$430 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Spa Hotel in Puerto Vallarta
#51 On the Beach Hotel in Puerto Vallarta
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$124 - US$430 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Spa Hotel in Puerto Vallarta
#51 On the Beach Hotel in Puerto Vallarta
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (582)
Room & Suite (333)
Pool & Beach (169)
Dining (117)
Hotel & Grounds (328)
Bathroom (15)
Family and Play Areas (7)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
ukgirl2018
15 January 2018|
AnswerShow all 2 answers
Response from Gabriel Z | Property representative |
Dear UKgirl2018: Thank you for choosing Park Royal Puerto Vallarta as host of your future Holidays. For your own security we cannot ask you confidential information, therefore feel free to contact to the following e-mails... More
0
Votes
Google Translation
pugvol
3 January 2018|
Answer
Response from Gabriel Z | Property representative |
Der Mr. Pugvol: Thank you for choosing Park Royal Puerto Vallarta as host of your future Holidays. We shared your special request to our Managers in Charge, to considerate it: For you own security we cannot ask you... More
0
Votes
Google Translation
sunsearcher10
3 January 2018|
Answer
Response from eleniux144 | Reviewed this property |
You can buy a daily pass so that you can invite a guest. At least, this is available in the other Park Royal Hotels around Mexico.
0
Votes
Room Tips
"We had a renovated room on the 9th floor. It was very good"
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"Ask for remodeled rooms"
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"The higher the room the worse the wifi"
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"rooms need upgrading for the time being they were comfortable. park royale doing reno's, im sure it..."
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