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Park Royal Puerto Vallarta

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Park Royal Puerto Vallarta
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800 Reviews from our TripAdvisor Community

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Showing 454: English reviews
Upland, California
Reviewed 19 June 2016 via mobile

I got to say I was most impressed with the type of service I received at this place so much that I had to ask for staff's names ..it makes a difference when your greeted with a smile and not only when you check in but every moment of your stay.. people in Vallarta are friendly and they welcome you...

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Helpful?
1Thank joebriz71
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear joebriz71, First and foremost, we would like to thank you for your recent stay and for the time taken to share your experience with the TA community. It is such a honor to read your kind review. We are delighted to know that the service provided by the staff was outstanding. We will be glad to welcome you back...

Fort McMurray, Canada
Reviewed 16 June 2016

As part of the membership, we went to this hotel and there is nothing related what the one we were in Cancun. Additional, as soon we arrived they were trying to sell us more points for the membership and it was a nightmare. Avoid this destination and please avoid buy anything they offered you. Please check reviews about Park Royal...

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Helpful?
1Thank Rod1542
Michel_Barradas, Comminity Manager at Park Royal Puerto Vallarta, responded to this review

Dear Rod1542, Thank you for recent stay. We extend an honest apology to you for any inconvenience the remodeling process may have caused. Hopefully we will be able to change your perspective towards the Hotel in the future. Best Regards.

College Station, Texas
Reviewed 19 May 2016

I booked 8 rooms at the Best Western Plus, Puerto Vallarta in December 2015 for my daughter's wedding party in May. When we arrived, we discovered that the hotel changed ownership to Park Royal Hotel and did not have any of our reservations. We finally got rooms for our first group of 6 people but the hotel would not honor...

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Helpful?
3Thank Clifford D
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear Clifford, First and foremost, thank you for your recent stay. We extend our most sincere apologies to you for any inconvenience the transition to Park Royal Puerto Vallarta may be causing. We are currently working on setting up the new services you will be able to enjoy as guests of Park Royal as well as establishing the quality standards...

Prince George, Canada
Reviewed 3 May 2016

We booked our vacation in February through Tripadvisor. When we arrived on April 16th we discovered, (at the hotel), that it had changed hands and was now a Park Royal. (Part of a serious of 5 or 6 establishments involved in time share tours). Things that were promised in the package by Tripadvisor were not possible. For instance, and it...

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Helpful?
3Thank Jebediahhamswing1
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear Jebediahhamswing1, Thank you in the first place for you stay. Please, accept our most sincere apologies for the difficulties encountered during your check-in process. The new management is working in the transition to Park Royal Puerto Vallarta in order not to disappoint any of our upcoming guests. Many aspects of the hotel including facilities, services and staff are changing...

Hartsdale, New York
Reviewed 1 May 2016

please don't go there. dirty and not safe.worth expirince in my life.they call them self all inclusive.wich is lie. when we ask to speak with the manager the make fan off us and gave us to speak with mantinance guy who claim that he does not speak inglish. the charge us 100 us dollar to call orbit to complain.

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Helpful?
3Thank yuvalkhon
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear yuvalkhon, First and foremost, thank you for your stay. We would like to let you know that the hotel will begin operating as Park Royal Puerto Vallarta on July. Many aspects are being taken care of after reading lots of reviews by recent guests. Please, do not hesitate to come back in the near future for you to testify...

Denver, Colorado, United States
Reviewed 9 April 2016

Stayed in condo next door which shared beach with Best Western. Husband and I were walking along beach at night and heard loud thump of rocks hitting at our feet. Next day, we observed about a dozen, baseball sized rocks that had been thrown at us, likely by the vagrants living in the sea wall under the restaurant. Looked like...

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Helpful?
3Thank 331Traveler79
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear guest, First of all, thank you for you stay. Please be informed the hotel is becoming Park Royal Puerto Vallarta on July. It is thanks to reviews like yours that we can identify the elements that need special attention. The new management is working to revert any possible issue guests may be facing. Please, do not hesitate to visit...

Pleasant Hill, California
Reviewed 3 April 2016

The place has one of the best beaches in the area, rooms are nice and clean, but IMO that's only 2/5: food in the buffet is so-so. We were lucky to avoid all-inclusive option be aware of mosquitos and be aware of dishonest staff. During check-in we were forced to pay for the stay despite we paid in advance to...

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Helpful?
4Thank Vadim S
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear Vadim, First of all, thank you for your stay. As you possible know, the hotel will begin operating as Park Royal Puerto Vallarta on July. We are currently reading all the feedback shared by recent guests for the new management to implement proper action plans to reverte any possible issue. We look forward to welcome you back in Puerto...

Toronto, Canada
Reviewed 29 March 2016

I stayed here end of February 2016 for a week. My partner and I got violently ill after the first day and spent 2 nights at hospital. I was diagnosed with dysentery. I believe the reason was sewage being dumped on the beach at night. it cant be a coincidence that so many reviews say that people got very ill....

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Helpful?
5Thank Ben S
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear Ber, As you possible know, the hotel is becoming Park Royal Puerto Vallarta on July. The new management is reading all of the feedback shared by recent guests for this not to occur to ours. We understand how disappointing it must have been and hopefully Park Royal will be able to change your perspective towards the resort in the...

Sunnyvale, California
Reviewed 16 March 2016

We have been going to this hotel for over 15 years. It was previously part of the Intercontinental chain and was very nice. About 3 years ago it became a became a Best Western and has gone down steadily ever since. This year was particularly bad as many of the guests were ill. Something was going through the hotel like...

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Helpful?
5Thank Mary H
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear Mary, Thank you in the first place for your stay. The hotel will begin operating as Park Royal Puerto Vallarta on July. We are taking all of your feedback into consideration in order to solve any possible issue recents guests may be facing. Do not forget to visit us again in the near future for you to experience the...

Layton, Utah USA
Reviewed 10 March 2016

Over all stay was nice. Rooms are clean and spacious. Maid service was good. We were on the 7th floor and the views were very nice. Yes they do have some problems with the elevators, works sometimes others not. No big deal walk the stairs. We did get WIFI in our room, all days but the last day when the...

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Helpful?
2Thank Susan F
Michel_Barradas, Community Manager at Park Royal Puerto Vallarta, responded to this review

Dear Susan, First of all, we would like to thank you for staying at the resort. Please be informed the hotel is becoming Park Royal Puerto Vallarta in July. We are currently gathering all the possible feedback from recent guests for the Management to implement immediate action plans. We are certain that our guests will receive the quality service Park...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Park Royal Puerto Vallarta

Address: Carretera Barra de Navidad KM 8.5, Puerto Vallarta 48390, Mexico (Formerly BEST WESTERN PLUS Suites Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $148 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Puerto Vallarta 3.5*
Number of rooms: 120
Reservation Options:
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Hotel Style:
#34 Spa Hotel in Puerto Vallarta
#54 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Vallarta staff and other travellers.
52 questions
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Questions? Get answers from Park Royal Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior Suite room 1011. Excellent.”
 of 5 bubbles karenrebel, 12 Jan 2017 | Read review
“don't go with kids - there is nothing in the area for them to do”
 of 5 bubbles Bill-Vancouver, 7 Sep 2016 | Read review
“Pick another hotel”
 of 5 bubbles Bandcamp58, 8 Aug 2016 | Read review
“The wifi is so spotty an unsecured so you may come home with mexiviruses.”
 of 5 bubbles Jebediahhamswing1, 3 May 2016 | Read review
“be aware, you might be double-charged. Don't take all-included option, food is so-so”
 of 5 bubbles 111vadims, 3 Apr 2016 | Read review
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