Hyatt Ziva Puerto Vallarta

Hyatt Ziva Puerto Vallarta

penthouse view from south building
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Panorama of the Activities Pool at the Hyatt Ziva Puerto Vallarta
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Hyatt Ziva Puerto Vallarta
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About

4.5
#7 of 13 all-inclusives in Puerto Vallarta
4.7 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
In this natural, open-air paradise, you'll see shades of blue you never imagined, stretching from the brilliant mosaics of the infinity pools to the spectacular views of the azure ocean. Authentic Mexican cuisine, swim-up suites and a beautiful, intimate setting that seems to grow more perfect every moment, we have it all. All bestowed with our genuine Service from the HeartTM . That's the difference at Hyatt Ziva Puerto Vallarta. That's the Evolution of All-Inclusive.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Ironing service
Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Business
Family Resort
Languages Spoken
Spanish
Hotel links
Special Price:Find Your Moment - Save up to 20% OFF

Location

Carretera A Barra de Navidad Km. 3.5 Playa Las Estacas S/N, Puerto Vallarta 48390 Mexico
Name/address in local language
4.5
4.5 of 5 bubbles14,592 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime location with its own private beach, Hyatt Ziva Puerto Vallarta garners praise for maintaining impeccable cleanliness, though a handful of guests have noted some housekeeping lapses. While the resort's amenities, including diverse pools and a luxurious spa, are consistently lauded, the value proposition is questioned by those who feel the cost is steep relative to the offerings. Accommodations have drawn criticism for being dated, and ongoing construction has introduced unwanted noise, disrupting the peace for many. The staff shines with commendable service, notwithstanding a few reports of inconsistency.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Attentive
Amenities
Outstanding

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14,592Reviews1,500Q+A100Room tips
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Detailed Reviews
Amanda R wrote a review Dec 2023
Nanaimo, Canada110 contributions61 helpful votes
+1
Hotel's Favourite
5.0 of 5 bubbles
Poolside and Beachside service- excellent as always. If you treat everyone you meet with kindness, I find you will always be well received. No shortage of chairs or umbrellas.

Restaurants- reservations are recommended. This is new and we encountered 0 problems with this. The resort was full this past weekend (except for the rooms under renovations).
We walked right up to the Culinary Concierge desk in the lobby and made a handful of reservations all in one go. We were done in less than 5 minutes.

Please note as always there is a surcharge if you choose to order the Tomahawk steak and or Lobster when in season. This is standard.

As for the food quality, this is very subjective. We along with the other 6 clients and 2 agents enjoyed every meal. We ate at Blaze, Pureza, the buffet and Casa Grande and room service. We ran out of time as this was a short trip but our friends enjoyed the Italian. Now for me, Asian fusion isn't my favorite type of food, yet it was my clients! We all have different taste buds, but I assure you every meal was presented well, served hot and enjoyable.

Alcohol- Premium brand drinks are available in the Club section. In the regular bars and restaurants are the normal brands you would recognize vs other resorts that serve watered-down local no-name alcohol. Is there a particular brand or type of alcohol you were wondering about? I do have photos.

Construction- we were not advised of the construction. It is stopping Dec 15th, restarting Jan 3rd. Stopping Jan 20th and then the rest of the rooms will be done in May through next November. Now as in construction here in Canada things can arise and result in changes in the timelines due to things that are out of the resort's control. Ie materials not received due to shipping delays.

The pool in front of the regular tower (its a small pool) you could hear the construction, ie an occasional hammer or drill. We were at this pool once during our stay but we, as do you have the choice of where to sit. There is an adults-only swim-up pool, an adults only quiet pool, and 2 main pools. We heard 0 construction at any of these 4 pools. We also heard 0 construction at the beach (the sound of crashing waves yes, families playing yes, construction no).

Resorts are continually maintaining and upgrading. The resort has 0 control over a pipe bursting (as you may have read the previous reviews) or electrical issues but guest safety is always #1.

We are all actually looking to rebook for next year.
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: The adults only pool by the club tower is a good spot for those seeking quiet Otherwise we...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniela Quintero, Sales at Hyatt Ziva Puerto Vallarta
Responded Dec 11, 2023
Dear travelbyamanda, Thank you so much for taking your time to describe your recent experience at our resort. It is rewarding to learn that you have visited this beautiful property. About your cons , currently, we are working on intensive action plans to raise the bar in terms of guest satisfaction. Sometime in the near future, we hope you will give us the opportunity to give you a more positive impression. Thank you again for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise. With Service from the Heart, Daniela Quintero Social Media Coordinator
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Keith S wrote a review Feb 2020
Montreal, Canada13 contributions4 helpful votes
5.0 of 5 bubbles
We stayed at the club level building which has newer and larger rooms with concierge service. The views at the upper levels are gorgeous.

The bell hop service was real good as they were helpful in guiding us to our outside excursions by providing insightful advice and making sure we are safe when we hopped into our Uber.

The beach views, with rolling mountains are wonderful and so different than any other beach.

The staff are plentiful, attentive and very polite. Very typical of the hard working Mexican culture.

Generally the food was average but they have special occasions where the food is really good. This combined with the service easily makes up for it.

The drinks were good but you need to stay in the Club tower to get the top shelf Don Julio reposado and go to the sports bar to get Indio beer on tap. Else you will get tecate, dos equis...

There are daily events listed in the app you need to download.

Every Wednesday they have a fresh fish lunch on the beach. You must not miss this as the captain goes out in the morning to get the fresh catch. In this day, they
caught and served up fresh Mahi- Mahi, tilapia, and red snapper. I had sushimi,tilapia tacos and fried snapper. Simply the best...and probably one of my highlights.

Alicia from excursions and Jorge from office were just stupendous and made us feel well taken care of. This place is very close to the city and we would venture into town within 10 minutes and it would only cost about 143 pesos or about 7 bucks US one way via Uber, sometimes even cheaper.

This place is not just a full service resort, it is a place that has a perfect location, great service and people that genuinely care to make your stay as nice as possible.

There are many other aspects that I have not covered but you will see when you come visit The Hyatt in PV.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FernandoCardos0, Director General at Hyatt Ziva Puerto Vallarta
Responded Feb 4, 2020
Dear keithsS1034IA Thank you very much for sharing your review about your visit to our hotel. We appreciate your kind comments about our staff, who are a clear example of our philosophy and hard work, they who go above and beyond to meet every demand that you require, creating unforgettable moments because for us the most important thing is our guests. We are blessed by the wonderful location that we have because we are surrounded by green vegetation, with a beautiful beach, it is really Paradise!!. Thanks for choosing us as your vacation destination, let yourself be pampered again by our warm staff, as that is what a Hyatt Ziva experience offers. With Service from the Heart,
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
jdrussell wrote a review Apr 2021
Reno, Nevada83 contributions76 helpful votes
+1
4.0 of 5 bubbles
The Hyatt Ziva is a beautiful resort in a secluded location with a beach that felt completely private and not packed.

They have multiple places for you to just hang out and chill or party it up. Whatever you’re looking to experience, they likely have it.

The service overall was spectacular, they respected covid guidelines and they had live entertainment frequently during the day and at night. For the most part is was a great stay.

A couple things to watch out for,
1. Although you can’t find a room with a bad view our room was close to the highway so just sitting out on our patio and listening to the waves of the ocean wasn’t really a thing. Even on the 10th floor of the main tower we could hear cars buzzing by in our room and outside our room. I would suggest getting a room ending in the teens and not in the single digits (we were in 2001).

2. The drinks are made with brands of alcohol you recognize but they don’t taste like it. I ordered a vodka soda most of the time I was there. They pour it out of an Absolut bottle but it tastes off. When we went into downtown PV and ordered the same drink, it tasted like it should.

3. The food is good but it’s certainly resort food. You can find better in town. We also had a bad experience the last night we were there at Blaze.

We asked our hostess for a table for four and she said “give me a couple minutes while I turn that table right there” and she pointed to the table.

We politely waited and saw her cleaning it. As that was happening another group came up behind us and clearly had a very friendly relationship with one of the servers. The guests behind us and the server finished their conversation (the guest behind us called the server a China-man multiple times which having an Asian man in our party felt really uncomfortable) and then the server left to have a conversation with the hostess who was cleaning our table.

60 seconds later the hostess comes to us and says it’s actually a 40 minute wait for dinner. When I asked what happened to the table she just promised she said, “that’s for someone else.”

When we checked in we were told restaurants were first come first serve so this felt deceiving and like they were doing a favor for a preferred guest.

Although the property is beautiful and our experience was mostly great, we’ll likely not stay again.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando Cardoso, Director General at Hyatt Ziva Puerto Vallarta
Responded Apr 22, 2021
Dear jdrussell, Thank you for your visit to our resort and for taking time to convey to us your observations regarding your stay. We highly value your comments as a way to gauge ourselves on how successful we are in delivering great guest experiences. Naturally, it is disappointing to learn that we fell short not meeting your expectations. Our Management team is continually working and determined to enhance the overall guest experience and comments and ratings such as yours, help us to identify our areas of opportunity. Our goal is to provide you and our guests with the best possible vacation experience, and indicate our commitment to meet and go beyond guests´ expectations. Under this spirit, we hope you will give us the opportunity to welcome you back and offer you a flawless and pampered stay. With service from the Heart,
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Kristin R wrote a review Jan 2020
Glasgow, United Kingdom46 contributions64 helpful votes
4.0 of 5 bubbles
This was my first time travelling to Mexico and wasn’t entirely sure what to expect. I’m usually not keen on all inclusive but I thought I’d try it out.
Overall, I was pleasantly surprised. Any feedback is meant to be constructive and my positives outweigh the negatives.
Starting with service, this is what makes the hotel. Every member of staff went out of their way to be polite, friendly and helpful.. I’m sorry if I missed some names, but special mention goes to: Nohely, Mariza, Christian, Brandown
Gennaro and Ignacio
There was never a time I didn’t have a drink in my hand!! The drink quality is excellent and recognisable spirits and beers at all times.
The buffet food is good (a bit samey) for all inclusive in terms of quality but often too cold, this is something that needs to be addressed. Tho I particularly loved the breakfasts with fruits and pancakes etc!
We particularly enjoyed the Italian with lovely pizza /pastas and it’s table service, so gives you a break from the buffet style.
The rooms are decent with a comfy bed and kept clean but I was disappointed that we were allocated a room without a balcony- make sure you check before going to your room if this is important. We couldn’t move as the hotel was full ... the shower had a terrible smell and despite mentioning it, nothing appeared to be done about it.
I used the gym on three occasions and it was well equipped for a decent weights session.
The views onto the beach and pools are lovely! We never usually sunbathe on the beach on hols, but the waves crashing and the fine clean sands, meant we made an exception.
My criticism is the beds. They are tired and sinking down, meaning I suffered with a bad back all of the holiday. The poolside beds are newer but not allowed on the beach...
There is evening entertainment but we didn’t see any as we were more than happy to eat and then have some drinks at the sports bar or sunset bar.
We enjoyed it, and would return but to a room with a balcony and perhaps an upgraded modernised room.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FernandoCardos0, Director General at Hyatt Ziva Puerto Vallarta
Responded Jan 13, 2020
Dear 796kristinr I appreciate you providing feedback on your stay with us. Happy to hear that overall you had a great time and enjoyed it. Thank you for your observations regarding the condition of the room, especifically the beds, the voice of our guests is very important for us, it makes us improve in our daily operation. Thank you once again for your comments. We look forward to welcoming you back on your next family vacation to Hyatt Ziva Puerto Vallarta. With Service from the Heart
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Theresa G wrote a review Feb 2020
Chicago, Illinois2 contributions4 helpful votes
1.0 of 5 bubbles
My boyfriend and I travel to Mexico every February have Never has an experience like this place. Start by saying they put all photos on the website for the new building which we knew nothing about we were put in the old building and never informed us of the much cleaner newer building . They charge $60 their Mexican restaurant for lobster which tasted like rubber. But the worst was eating breakfast at their Blaze restaurant and while eating I had a big chunk of glass in my eggs and not by boyfriend two days prior also had chips of glass in his eggs. Upon checkout we were put through 3 different employees before finally meeting the Manager of this resort . We asked for a refund which they denied and wanted to give us points to go back why would I go back to this place. At the same time they said we owed $120 for a beach hut so they did not even do that for us. We were late almost missed our flight and came back with Nothing from them. They should just have been lucky I did not swallow that glass. I don’t need a response back from Management apologizing for doing NOTHING for us. I travel to many beautiful all inclusive resorts this is not one of them!!!!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando Cardoso, Director General at Hyatt Ziva Puerto Vallarta
Responded Mar 3, 2020
Dear 356theresag, Thank you for your visit to our resort and for taking time to convey to us your observations regarding your stay. We highly value your comments as a way to gauge ourselves on how successful we are in delivering great guest experiences. Naturally, it is disappointing to learn that we fell short due to some instances not meeting your expectations. We take our guest's observations very seriously, as it is the best way to improve our customer services, and at the same time find out what we are doing right, to commend our staff and keep improving; unexpected situation at Casa Grande and Blaze. As we are an All-inclusive Resort, we have some main courses with extra charge, in this case lobster, It is very sad to learn that we failed in providing you the high level of service that you had expected. Please accept my sincere apology for the discomfort created to you, be certain that we are reinforcing supervision in this matter to prevent that another situation like this is repeated. Thank you for bringing it to my attention. Our goal is to provide you and our guests with the best possible vacation experience, and indicate our commitment to meet and go beyond guests´ expectations. Under this spirit, we hope you will give us the opportunity to welcome you back and offer you a pleasant stay in our beautiful resort. With Service from the Heart
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Brad F wrote a review Jan 2021
Billings, United States2 contributions2 helpful votes
5.0 of 5 bubbles
My wife and I spent New Year's 2021 at the resort. Unfortunately a couple of the restaurants were closed because of reduced capacity due to COVID-19. However, we ate lunch every day at Blaze and sat right next to the beach and looked out over the ocean sipping margaritas. Fantastic! Our dining highlight was eating chorizo tacos at the Taqueria open for dinner from 6 PM to 10 PM. Outstanding tacos. The house margaritas there maybe were not as good as at Blaze or in our tower but an outstanding experience nonetheless! Room service was open 24/7 so we took advantage of that many times for breakfast, late dinners, and desserts. We had read many reviews before we left and noticed people had mentioned waiting 45 minutes or longer for meals but our longest wait was probably 4 minutes. We attended a few shows in the evening which were entertaining each lasting about 45 minutes. As far as the hotel goes, the structure is old and no doubt could have some aesthetic improvements. The landscaping and grounds were beautiful. The staff were extremely accommodating and very, very kind. COVID-19 protocols were in force with shoe cleansing stations, sanitizing stations, and all staff wore their masks at all times. Unfortunately it was the tourists and us selfish Americans not wearing our masks as we should thinking we are somehow better. Overall, it was an absolutely outstanding vacation and will be going back there without a doubt!
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando Cardoso, Director General at Hyatt Ziva Puerto Vallarta
Responded Jan 6, 2021
Dear Brad F Thank you for your valuable comments and descriptive review about our resort. We are delighted to learn that overall you enjoyed your stay, loved our location, the beach, and the service. We look forward to welcoming you back to offer you another Hyatt Ziva experience and culinary delights. With Service from the Heart
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cardioprincess wrote a review Jun 2021
18 contributions6 helpful votes
+1
5.0 of 5 bubbles
I have never been to this property before and was so pleasantly surprised when I arrived to how beautiful and lush the location was. The green jungle framing the property and the secluded private beach protected by two coves made me and my family feel safe and that we arrived in paradise!!

We were nervous traveling in COVID and when we arrived we were greeted with warm towels and asked to disinfect our shoes before even stepping onto the property! Our bags were sprayed down before they were taken to our room. This was fantastic! The Hyatt made us feel safe the moment we walked onto the property!

We were delivered chocolate covered strawberries on arrival for our anniversary which was such a thoughtful touch… all the rooms have an ocean view and with the large windows it was glorious to wake up to sunrise in our room getting to look at the ocean.

The entertainment team was incredible! Okimy, Geo, Antonio, Enrique, Alex, Octavio, Alexa and all of the crew are awesome, They were engaging and always ready to play with our kids be it for water volleyball or water balloon fights. The kids enjoyed all the evening shows especially the Fuego Fire Show!! The performers were so talented and amazing. Jessica from kids club was so great with my kids—they loved her! They did crafts, played at the beach, hiked the jungle and played water games. They were sad to leave..

Miguel from the turtle nursery was so informative and it was so neat to see the baby turtles on our stay. Unfortunately due the the weather we were unable to see them released.

We loved eating at Blaze overlooking the water! The servers are all so attentive and ready for any requests we had! Definitely have the fajitas they are so fresh and tasty. We really loved the Italian restaurant Melanzane! The staff did a great job managing any peak times by letting us know if there was a slight wait or not which I found very helpful! I think I ate there at least four nights! My faves were the Capellini Fruitti di Mare and the espresso ice cream dessert.

I was fortunate enough to get an 80 minute athleltic massage with Miguel at the spa. The massage was amazing and Jose who helped me around the facility was so attentive and sweet! I enjoyed the sauna and having cucumbers placed on my eyes by Jose for the jacuzzi which is all included in the service! The spa overlooks the ocean and beach. It is definitely zen and worth going to!

The gym was nice and equipped with TRX, treadmills, bikes, free weights and universal equipment! Great views from the gym and an outdoor patio to do your workout as well. Loved Jorge who was there in the mornings to give us our towels and water.

I cannot say enough about this hotel. We will be going back and brining our friends next time! Grateful to the Hyatt Ziva PV for making memories for our family! ❤️
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando Cardoso, Director General at Hyatt Ziva Puerto Vallarta
Responded Jun 30, 2021
Dear cardioprincess; We are so glad to hear that you had a fantastic stay and that you enjoyed the tropical surroundings of our resort, our services, facilities, and the special activities that we have for all of our guest. We are blessed by the wonderful location that we have because we are surrounded by green vegetation, with a beautiful beach, it is really Paradise! Thank you for sharing your thoughts and your suggestions, we really appreciate the voice of our guest. We look forward to the opportunity of welcoming you back so that you can enjoy again the Hyatt Ziva experience at this unique resort. With Service from the Heart,
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Ariel wrote a review Nov 2020
31 contributions1 helpful vote
+1
5.0 of 5 bubbles
Stayed here for my boyfriends birthday & it was beautiful! We had a club king hot tub suite. Absolutely the best. My boyfriend says we will only stay here whenever we come to Puerto Vallarta. Our view off of the ocean made us feel alone with the ocean. The hot tub on the balcony was great. You fill it up, so you choose the temperature of the water. It was a little stained due to it being old, but it was perfect at the same time. Allowed us to have private alone time while watching the sunset off the ocean. Housekeeping comes when you ask, not everyday due to COVID. Liked that part.

Beatriz helped me plan a beautiful birthday room decor (rose petals, door banner, balloons, champagne, & a slice of cake) & a romantic dinner on the beach for my boyfriend & it was beyond amazing. We did the Endless Love dinner. The lobster salad & steak were delicious. I certainly recommend doing a dinner on the beach if you’re celebrating anything. Thank you again Beatriz!

The food at the other restaurants was ok. Melan Zone was really good. The breakfast bacon sucks lol. It’s thin & extra crunchy. Prefer thick cut bacon. Drinks were great. For my margarita ppl try your margarita with Tajin on the rim instead of salt/sugar. Tastes really great with a strawberry margarita.

The spa was beautiful & great! With I would’ve just had a whole spa day. They have their own pool & jacuzzi. The massage was great. We did the deep tissue couples massage.

Hotel takes COVID precautions serious. Masks are required throughout the hotel, they have shoe sanitizing stations at every entry/exit of the lobby, restaurants, stores etc. they also take temperatures of everyone who steps foot on the property. Each time our Uber would pick us up or drop us off the hotel staff took the drivers temp, gave them hand sanitizer, and sprayed their shoes. I really appreciated that.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando Cardoso, Director General at Hyatt Ziva Puerto Vallarta
Responded Nov 17, 2020
Dear arielmoore , It was an honor to host you at Hyatt Ziva Puerto Vallarta. We are thrilled to know that we exceeded you expectations in general and your experience was memorable as a result of our high quality standards, fascinating facilities and the personalized service provided by our valuable staff. Our goal is to offer our guests fantastic vacation experiences. Being Mother Nature on our side, the fantastic view from every room, the privacy of our beach, and the soft and relaxed sound of the ocean contributed to the enjoyment of your stay. Thank you very much for your preference and we are looking forward to welcome you back to your home far away from home. With Service from the Heart,
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Stan B wrote a review Jan 2020
Montreal, Canada8 contributions11 helpful votes
5.0 of 5 bubbles
I have written before about this Hotel. Each time we go back it is even better. We have been going to the property for Christmas vacations since it was a 'Dreams' property. Hyatt took it over and made excellent improvements. They improved the swimming pools, upgraded the buildings, especially the Club tower; and each year there is another new feature. This year they opened an outstanding Sports bar. They kept the various specialty restaurants and changed one to a Brazilian style- one where waiters carry to your table skewers of various meats. At most all-inclusives I have been at, it is hard to get into the specialty restaurants, but at the Hyatt Ziva there is never a problem, and there are no long lines in the morning where you have to sign up. The buffet is excellent every day. This year, to my delight, the breakfast buffet had an automated continuous fresh orange juice machine. The beach is excellent and completely private for the hotel guests. At many all inclusives the evening entertainment is put on by the hotel staff, but here they bring in excellent performers nightly. With no exceptions the staff are excellent.We did not meet even one staff member who was not friendly and helpful..The only downside for me writing this review is that it may make it harder for me to get reservations next Christmas; but they deserve the praise.
Stanley B
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: WE love the Club tower.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FernandoCardos0, Director General at Hyatt Ziva Puerto Vallarta
Responded Jan 10, 2020
Dear Stan B Thank you for taking your time to describe your recent experience at our resort and high recommendations. It is rewarding to learn that you have visited this beautiful property previously as Dreams and now Hyatt Ziva. Delighted to read that our beautiful beach is still your preferred one and that you liked the renovations, the food and the attentive service from our group of associates who provide service from the heart. They truly demonstrate their unique and true service with the heart spirit and I will be more than happy to convey to them your praise and recognition. We hope you will visit us again to your “home away from home”. Your Hyatt Ziva friends await! With Service from the Heart
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familytraveler123 wrote a review Oct 2020
Brigham City, Utah51 contributions60 helpful votes
+1
4.0 of 5 bubbles
My husband and I have been wanting to stay here for a few years now and we finally were able to make it happen. We traveled here as a family of 2 adults and our 6 children ages 1-16. Our review is based on a family experience. The pictures don’t lie. The beach here is gorgeous! We have stayed in other areas in Puerto Vallarta/Nuevo Vallarta and this is by far the best and cleanest beach. The water was so warm and perfect.

I always like to break down my reviews with pros and cons. Covid does change things but I expect that and don’t deduct because of that.

Pros:
BEACH!

Hand sanitizer stations everywhere that had a coconut yummy smell

Greetings upon arrival

Ivan, Jessica in activities was so kind to my children, alejandro poolside waiter, jesus in Italian restaurant (my 5 year old begged to go back just to listen to him make his cricket sounds)

Turtle release. This was highlight of our trip!

Mariachi band on Friday at Casa Grande

Easy to get a taxi. $80 pesos for one way trip to Malecon

Beach vendors not aggressive just right.

Beautiful sunsets

Cons:
Room we stayed in main tower smelled musty, AC didn’t seem to work that great and the mattresses were not comfortable and we would
Wake up sweating.

Elevators not working so we all had to use service elevators which took forever and we had to cram into a small elevator with many other guests/staff.

Not enough umbrellas for everyone on the beach.

Hot tubs not hot at all

The grounds were not very clean and garbage and room service trays left out for a very long time before being picked up. I do think this may have been due to this resort having just opened a week before we arrived. I am guessing normally cleaner than when we were there.

We don’t drink so just ordered a lot of virgin pina coladas, not the best we have had and we have stayed at a few AI resorts in Mexico.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando Cardoso, Director General at Hyatt Ziva Puerto Vallarta
Responded Oct 28, 2020
Dear familytraveler123 Thank you for your time and feedback regarding your recent stay at our resort. I appreciate the pros and cons that you mention, as these encourage us to do better. Regarding the Elevators project, Nowadays the Elevator in main tower is working as normal; In Club tower, we work steadily to complete this project the soonest possible to provide better facilities. Our goal is to offer our guests a fantastic stay and this year we'll be working on an intensive plan to enhance the guest experience. We hope you will visit us again to show you the improvements and offer you a flawless and pampered stay. With service from the Heart,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Paul K
Aspen, Colorado19 contributions23 helpful votes
I stayed there in April. I did see some construction-type activity in the main Club tower. If you are able, I would call the hotel directly. They do speak English. Good luck.
Answer from Paul K
Aspen, Colorado19 contributions23 helpful votes
This resort is "private." Not sure how anyone can access the resort but through the front gate or boat, where both areas are patrolled by their security. Either end of the beach is buttressed by natural rock barriers. Not easy to access this resort but through the guarded entrance points. No wrist bands needed. When going to any sit-down restaurant or coming in through the front and only gate, they do verify your name and room number. Now, guests are asked to make dinner reservations ahead of time with name and room number verification. In my opinion, after a minimum of 13 visits, this place is rather safe - never had an issue.
Answer from Trisa S
12 contributions
We made our reservations before the category change so I can't answer this. It does depend on the time of year and the availability of rooms available to book with points. There doesn't seem to be adjoining rooms. We had a double bed room and a king that was next door to each other. Just make sure that you add the information about needing rooms next to each other due to children being with you. Call the 800 hyatt number and ask for the direct phone number.
Marc S asked a question Feb 2024
Beer brands
Answer from Paul K
Aspen, Colorado19 contributions23 helpful votes
Dos Equis. No Corona or Modelo.
DZcali2019 wrote a tip Jun 10
Hermosa Beach, California37 contributions12 helpful votes
2.0 of 5 bubbles
"Don’t expect all the amenities this resort used to have. They’ve eliminated many special touches they had before"
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Jun B wrote a tip Jun 9
1 contribution
5.0 of 5 bubbles
"Try all the restaurant and make reservations for dinner. You can book a max of 3 days in advance."
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Emile wrote a tip May 2024
Los Angeles, California3 contributions
5.0 of 5 bubbles
"Make reservations at the restaurants and take advantage of all of the different places, food styles and offerings."
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Elizabeth D wrote a tip May 2024
73 contributions6 helpful votes
5.0 of 5 bubbles
"Visit with the staff they are friendly and personable and know the ins and out of things going on. They go above and beyond!"
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saloumeh ahmadian wrote a tip May 2024
Houston, Texas1 contribution
4.0 of 5 bubbles
"Save your lounge seat at the pool or beach early! The get picked up fast :) "
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Not the right property for you?
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PRICE RANGE
C$495 - C$671 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams resort puerto vallarta, dreams puerto vallarta resort spa, dreams hotel puerto vallarta, dreams puerto vallarta hotel, dreams puerta vallarta, puerto vallarta dreams hotel
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
335
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hyatt Ziva Puerto Vallarta - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hyatt Ziva Puerto Vallarta
What are some of the property amenities at Hyatt Ziva Puerto Vallarta?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Ziva Puerto Vallarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Puerto Vallarta?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Ziva Puerto Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Ziva Puerto Vallarta?
Conveniently located restaurants include Mismaloya Grill, Hiroshi Japanese Cuisine, and Dao Restaurant.
Are there opportunities to exercise at Hyatt Ziva Puerto Vallarta?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Puerto Vallarta have airport transportation?
Yes, Hyatt Ziva Puerto Vallarta offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Puerto Vallarta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Puerto Vallarta?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (7.9 km).
Does Hyatt Ziva Puerto Vallarta have any great views?
Yes, guests often enjoy the harbour view available here.
Is Hyatt Ziva Puerto Vallarta accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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