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Carretera a Barra de Navidad Km 7.5 Torre 6 Zona Hotelera Sur, Puerto Vallarta 48390 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$404
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Traveller (1747)
360
Panoramas (15)
Videos (4)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 20-06-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Mousai
Updated 20-06-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 146 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Hotel Mousai is the first and only AAA Five Diamond rated resort in Puerto Vallarta and the state of Jalisco, where fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally at the beach.
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Room & Suite (454)454
Full view
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Parking
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Poolside bar
Rooftop bar
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Mountain View
Languages Spoken
Spanish
1,209Reviews307Q+A100Room tips
Traveller rating
  • 1,064
  • 79
  • 35
  • 15
  • 17
Time of year
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Popular mentions
kcraven8 wrote a review Today
Greer, South Carolina48 contributions32 helpful votes
My wife and I stayed here for the first time back in February and thoroughly enjoyed our trip. We had a corner suite and loved it! We found the service everywhere to be phenomenal and the food was great! We thought the Japanese restaurant was top notch for food and service, the steakhouse was good for food and excellent service, and the Mexican restaurant was fantastic but the service was just ok compared the Mousai. The views from the rooftop pool are incredible. We are not part of the “timeshare” or vacation group and never once felt any pressure. We also never really felt like our service or experience was any less. We would absolutely stay here again and rank it overall in our top 5 experiences.
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Date of stay: February 2021Trip type: Travelled as a couple
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Amy O wrote a review Yesterday
Spokane, Washington22 contributions2 helpful votes
This is our third time to the hotel mousai. We are never disappointed. Great service, amazing food, beautiful rooms, and the best infinity pool in the area! We will definitely return! The all-inclusive experience is by far the best. The food showcases local seafood and fantastic Mexican specialties.
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded yesterday
Dear Amy O, Thank you for your kind review, it is always so great to know our repeat guests are having nice experiences and enjoying the resort. We hope to welcome you back a fourth time in the near future! Kind regards, Cecilia Bustos General Manager
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Mir Couturié wrote a review Apr. 9
Anaheim, California14 contributions9 helpful votes
We had such a great dinning experience on our 10th wedding anniversary. Abraham and Jose were fantastic. Their recommendations were all excellent and delicious. I had some of the best sashimi ever! Totally recommend this place
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded yesterday
Dear Mir Couturie, Thank you for choosing Hiroshi for this important milestone celebration and for sharing your experience with us. We are so happy to know you had a great experience, we will make sure to let Jose & Abraham know about their recommendations. We hope to welcome you back in the near future.
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Lezlie G wrote a review Apr. 8
Wetumpka, Alabama62 contributions62 helpful votes
Beautiful and luxurious hotel with breathtaking views! The food and drinks are great, and the rooftop pool is absolutely amazing! It’s a little far from the airport, but feels nice and secluded. The hotel staff and service were top notch.
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Date of stay: September 2020Trip type: Travelled solo
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded 2 days ago
Dear Lezlie, Thank you for such a kind review, we are glad to know you had a nice experience with us. Whenever travel brings you back to Puerto Vallarta we hope to welcome you back at Hotel Mousai. Kind regards, Ceciclia Bustos General Manager
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Anthony wrote a review Apr. 6
Redmond, Washington8 contributions
Noisy neighbors, blaring music with 3 reports made by us. Couldn’t sleep, couldn’t go on balcony and use hot tub or hammock, SO LOUD. Staff did nothing except say it was first time hearing about the disturbance each time we would call. Finally when security did come, they visited the neighbors then came directly to our room next to ask if noise was better!? Great, just what we needed to have people mad at us while staying on a vacation without our kids - first one in 13 years just us. Wished we had stayed anywhere else as it seemed to get worse even. Then we spend over an hour moving rooms, get settled just now at 11pm and they move us into a room with a TV that doesn’t work. This kind of money just could be better spent. Obviously had we had respectful neighbors this wouldn’t have happened but then again, definitely the staff could have done more to make us feel like they cared. Time is one thing in life you only get so much of and I feel kind of robbed, my wife just wants to go to bed snd I have a headache. Not happy
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded 3 days ago
Dear Mr. Redmond, Thank you for sharing your experience. It is to my understanding you have spoken with our Front Desk Manager Fernando about this matter. Please do let me know if I can be of further assistance. Kind regards,
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PRICE RANGE
US$356 - US$539 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
72
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Frequently Asked Questions about Hotel Mousai
Which popular attractions are close to Hotel Mousai?
Nearby attractions include Malecón Boardwalk (7.5 km), Act2PV (6.3 km), and Lucy's CuCu Cabana (6.2 km).
What are some of the property amenities at Hotel Mousai?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at Hotel Mousai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mousai?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Mousai?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Mousai?
Conveniently located restaurants include Maria Baja, The Top Sky Bar & Restaurante, and No Sé Nada Bar y Restaurante.
Are there opportunities to exercise at Hotel Mousai?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Mousai have an airport shuttle?
Yes, Hotel Mousai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Mousai?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Mousai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Mousai?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (11.9 km).