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Viceroy Zihuatanejo

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714 Reviews from our TripAdvisor Community

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Showing 628: English reviews
Reviewed 13 September 2016

From the minute I got out of the taxi, I knew I'd booked the right place. I went in the summer so it was not full (and was very very hot) but that's exactly what I was looking for. I went alone and I was concerned the place would be filled with honeymooning couples. While they were there, there were...

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Helpful?
1Thank Jennifer S
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear Jennifer S, thank you very much for your review on Tripadvisor, we are very glad that you have had an enjoyable stay with us. Although boutique in style, our hotel provides the advantage of offering something to everyone, I am glad that you felt the same way... Rest assured that your review is shared with Hugo and the rest...

Long Beach, California
Reviewed 26 August 2016 via mobile

Ok, booked a room months ago. Only now, out of nowhere, they decide that they will renovate the place. They sent us an email stating we will not be able to accommodate you at this time. Um, we paid in full months ago!!!!! Give us options as now we were left with no room! Anyway! Thankfully for trip insurance, we...

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4Thank jerson34
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear jerson34, I am very sorry that you feel this way. We have started to inform our guest as soon as we received the approval for the renovations on property and have assisted every guest with alternative accomodations at properties here in Ixtapa and Zihuatanejo, as you have mentioned at no additional cost. Rest assured that we have been doing...

Manhattan Beach, California
Reviewed 20 August 2016 via mobile

My wife and I spent 5 nights here and we can't say enough about the rooms, staff and grounds at the Viceroy Zihuatanejo. Everybody was very helpful and pleasant! They only area that we were a little disappointed in was with the food and beverage. The buffet breakfast was a big disappointment and outside of the tacos and the sushi...

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Helpful?
Thank Andy F
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Andy F, many thanks for your review and feedback you have provided; rest assured that we will continuously work on improving our operation and are taking your feedback very serious. We are glad that you have had a wonderful stay and that you will return to the Viceroy Zihuatanejo. Please reach out to us in case we can assist.......

Carlsbad, California
Reviewed 19 August 2016

From the moment you walk in the front door of the hotel you are treated like family. The staff are truly exceptional. Hugo will greet you with open arms! The rooms are magazine worthy, with plunge pools and Decor you would want in your own home. Every morning after enjoying coffee in room with fresh yummy bread we head down...

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Helpful?
1Thank Laurie G
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Laurie G, thank you for your wonderful review, we are glad that you have fallen in love with the Viceroy, Playa La Ropa and Zihuatanejo. Zihuatanejo is for sure one of the best kept secrets in Mexico....Looking forward to welcoming you back soon to our Mexican paradise

Reviewed 13 August 2016 via mobile

Maybe one of the nicest lobbies I've seen. The room is also very nice: spacious, big bathroom, own little pool just in front of the beach. The beach is easily available, just in front of the many little villas. Still, the beach sits in the middle of a crowded strip of playas, so you are always surrounded by lots of...

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Helpful?
Thank Pablitostar
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear Pablitostar, thank you for your time in writing on Tripadvisor. We would like to thank you for being our guest and are appreciating your comments; rest assured that we are trying daily to improve our service and our offerings, I am glad that you have had an overall wonderful stay, warm regards

Reviewed 9 August 2016 via mobile

We were at La Ropa beach and decided to dine at Viceroy. So glad we did. Restaurante La Marea was very upscale Dining with beautiful ocean views making it an ideal ambience for dinner. Being a vegetarian, I was delighted to see an all vegetarian menu. Ordered chickpea basmati rice and mango guava smoothie for myself, rest of the family...

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Thank Poonam B
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Poonam B, thank you very much for your note; I am thrilled that you have had a wonderful dining experience with us at La Marea restaurant; our Exceutive Chef Eduardo Avila and his team do their best to maintain a casual yet sophisticated environment with the freshest ingredients. Please let us know and contact us directly in case you...

Columbus, Ohio
Reviewed 31 July 2016 via mobile

From the moment we arrived at the Viceroy till the day we left we were treated like family. The Gardner Israel greeted my brother "Hola senior Jose". Kristino, Eddie, Andre, Juan, Jorge, Felipe, Salvador greeted us warmly when would arrive for our meals or just relaxed on the beautiful beach. They joked with us while watching the soccer games. They...

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1Thank Maria48309
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Maria48309, thank you for your review, I am very glad that you have had some wonderful service experiences as well as that you enjoyed your accomodation. Rest assured that we will post your review for our colleagues to see your appreciation. All the Best and ´Thank You´ very much again....

Mexico City, Mexico
Reviewed 29 July 2016 via mobile

Nicest hotel in Zihuatanejo. Great for any type of vacation. We had dinner at Restaurante La Marea, our favorites were the Albahaca coctail and crab ravioles with lobster sauce! Small portions but good flavor. We tried sushis at the bar the next night, more casual but still good food!

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Thank Juja29
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Juja29, thank you for taking your time in writing on Tripadvisor. I am glad that you have had excellent meal experiences with us at La Marea and Bar Coral. Come back soon and enjoy more .....

Reviewed 25 July 2016 via mobile

Great service!!! Best location! Delicious food with great service ! Both restaurants are great and wonderful prices!All waiters are fantastic! Great for couples or friends or family!!! All rooms are great size and comfortable! I've been there four times and every time has been to die for!!

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Thank sophia a
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear sophia a, thank you very much for your wonderful comments about the service and experience here at the Viceroy Zihuatanejo. Hopefully you are able to come back soon and join us for your fifth time.

Long Beach, California
Reviewed 20 July 2016 via mobile

This hotel is first class. The service is impeccable from the wait staff to the folks working at the beach. The staff is friendly and works to accommodate your needs. We purchased a hotel package that included daily coffee and pastry first thing in the morning and it included a full breakfast. This helped our budget because breakfast ended at...

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Helpful?
Thank LizCarlin
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Lizcarlin, thank you for your detailed review of our 'Little Paradise', we are thrilled that you have had a wonderful stay with us and we are looking forward to welcoming you back in the near future, warm regards from all your friends at the Viceroy Zihuatanejo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Breakfast Available
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 

Additional Information about Viceroy Zihuatanejo

Address: Calle Playa La Ropa s/n, Zihuatanejo 40880, Mexico (Formerly The Tides Zihuatanejo)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range: $323 - $1,257 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Zihuatanejo 5*
Number of rooms: 46
Reservation Options:
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Hotel Style:
#1 Business Hotel in Zihuatanejo
#5 On the Beach Hotel in Zihuatanejo
#5 Top resorts Hotel in Zihuatanejo
#7 Luxury Hotel in Zihuatanejo
#9 Romantic Hotel in Zihuatanejo
#10 Family Hotel in Zihuatanejo
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Zihuatanejo staff and other travellers.
49 questions
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Questions? Get answers from Viceroy Zihuatanejo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a standard room and then a lagoon suite. If the latter is in the budget, highly recommended.”
 of 5 bubbles louism682, 17 Nov 2016 | Read review
“LS12 is excellent for two couples.”
 of 5 bubbles kencX7126EF, 1 Nov 2016 | Read review
“There are generally excellent deals to be had on line at Viceroy's website”
 of 5 bubbles Dyserth, 1 Nov 2016 | Read review
“Not sure but I had a 2nd floor room that was relatively close to the beach so I loved it!!”
 of 5 bubbles jennifersZ8628OV, 13 Sep 2016 | Read review
“This property is all 2-3 story villas with red tile roofs and open air verandas. Beach Suites have direct access onto th sand.”
 of 5 bubbles clemfromburbank, 17 Jul 2016 | Read review
5 of 5
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