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Viceroy Zihuatanejo

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Viceroy Zihuatanejo
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755 Reviews from our TripAdvisor Community

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Showing 662: English reviews
Washington
Reviewed 6 February 2017

This was our second stay at this property and we loved it just as much the second time around. We had a second floor suite, with a king size bed, separate sitting room, sunny and open bathroom, and balcony with plunge pool. It was a very quiet and private location. The beach service is outstanding - comfortable lounge chairs, plentiful,...

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Helpful?
Thank bernadette972015
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear bernadette972015, it was a pleasure having you with us here on Playa La Ropa. Thank you very much for your evaluation and you comments which are appreciated. We hope that you will find some time to return to our 'Little Paradise' in the near future...

Chelan
Reviewed 4 February 2017 via mobile

We were just at the Viceroy 2 weeks ago. We stayed for 10 days in BS1 and it was glorious! Great service and food. We felt very spoiled all week. Our favorite waitperson on the beach is Eddiberto. He absolutely made our trip; always anticipating our every need. He's just the hardest working guy and always with a big smile....

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Helpful?
Thank Sherry F
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Sherry F, thank you for your time in writing this review, we very much appreciate you as return guest and are looking forward to having you back soon!

Del Mar, California
Reviewed 29 January 2017

We had an absolutely amazing vacation at the Viceroy for our 23rd wedding anniversary. We booked a Beach Suite room (BS4) for 4 days and we stayed 3 days at Tentaciones at the start of our trip. This is a wonderful combination of accommodations. Hugo, at the Viceroy, went out of his way to help us with the selection of...

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Helpful?
1Thank DelMarGirl2014
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear DelMarGirl2014, thank you very much for your lengthy review, I believe that you did describe the feel of the property and the destination of Playa La Ropa as a whole very well. I am glad that you did enjoy Zihuatanejo to the fullest; we are looking forward to your return later on in the year. Thank you for your...

New York City, New York
Reviewed 24 January 2017

We really liked the room, clean and comfortable, nice beach. Friendly people. I give 3 stars because the food was not great and that really can change the experience in my opinion. Mexico has great food usually so I am not sure what was going on the week we were there.

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Helpful?
Thank maryams
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear maryams, thank you for your review on Tripadvisor, I do appreciate your feedback; rest assured that we are striving daily to improve our operation which certainly includes as well our culinary offerings here on property. I hope to be able to welcome you back soon again to show you our enhancements. Warm regards

Reviewed 24 January 2017

My husband surprised me with a trip to Viceroy for my 50th birthday. I could not have dreamed of a better experience. We had the beach front suite (BS10). It was spacious and luxurious. Our own dipping pool and hammock on the balcony was a treat. The service and views were over the top!!!! On 2 nights they had a...

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Helpful?
1Thank Robin M
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Robin M, first of all a 'Happy Anniversary' again from the Viceroy Family, we are very glad that you have had a wonderful stay with us here on Playa La Ropa, hopefully we will be able to welcome you back again soon....

los angeles
Reviewed 7 January 2017

Escaping the Bat Infestation (and strangely empty & sad vibed atmosphere) at nearby La Casa Que Canta, the Viceroy took us in with warm, welcoming arms. They truly saved what was left of a heretofore ruined vacation thus far (unnecessary stress, waste of money & valuable, rare vacation time!), giving us a fabulously corrective experience. The staff here is so...

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Helpful?
2Thank lux4me
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear lux4me, thank you very much for your kind note and comments, I am very sorry about your experience in one of the other properties on Playa La Ropa, that this must have left a slightly bad aftertaste to your vacation here in Zihuatanejo. I am glad though that we were able to recover your vacation; we certainly hope that...

Mexico City, Mexico
Reviewed 6 January 2017

I couldn't believe the room they gave us... HUGE!.. and already cold (they turned the a/c on before our arrival) with Mexican music coming our from the tv and welcome basket. Our room had a private pool outside in the balcony with a great view of the gardens and ocean. We spent many ours there just relaxing. The front desk...

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2Thank EstrabeauLalo
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear EstrabeauLalo, I appreciate your wonderful comments about our small boutique property; that you appreciated our oversized rooms and the service you received. Yes, our property here on Playa La Ropa is all about the experience of Zihuatanejo, one of the hidden secrets in Mexico; still authentic and not over-developed like some of the other resort communities on the Mexican...

Santa Barbara, California
Reviewed 4 January 2017

This review is 15 years over due!! We have been coming to this property for over 15 years. It was originally Villa Del Sol. It was then The Tides. It is now The Viceroy. We have celebrated many milestones here. We were engaged and married when it was the Viceroy and recently spent my 50th Birthday in December. There was...

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Helpful?
Thank 6,361
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear 6361, Thank you very much for your 'review through time' of our little paradise in Zihuatanejo. We appreciate you as our regular guest here at the Viceroy, I know that you know that you are part of the family over here and that we always appreciate when you visit your 'second home' in Mexico. Wishing you a wonderful year...

Puebla, Mexico
Reviewed 4 January 2017 via mobile

Zihuatanejo's best hotel. It was my first time here, but definitely this is one of the best hotels in Guerrero actually, every single person working here is so kind and try to make you feel at home every time, you just need to make a call at the front desk and you have what you need immediately. About the beach...

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Helpful?
Thank EfraSilva
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear EfraSilva thank you for your comment and for visiting us here in Zihuatanejo on Playa La Ropa. I hope that you will not be a stranger and return soon to your new 'home away from home'. We are wishing you a Happy and very successful New Year 2017!

New York City, New York
Reviewed 1 January 2017

We have been going to this property for over 30 years., and return again in a few weeks for a month long stay. It is paradise...the staff, hotel, setting is wonderful and we keep going back for more. Thirty years ago it was a very small hotel and the owner was there all the time and treated the hotel like...

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Helpful?
1Thank SallieNYC
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear SallieNYC, thank you very much for your comments and being such a loyal guest of ours over the last 30 years. We are excited to have you with us as part of the Viceroy family over here on Playa La Ropa and we are happy to be able to welcome you back home soon....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
Food & drink at the hotel
La Marea
La Marea
Cuisines: Seafood
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 

Additional Information about Viceroy Zihuatanejo

Address: Calle Playa La Ropa s/n, Zihuatanejo 40895, Mexico (Formerly The Tides Zihuatanejo)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range: $301 - $1,041 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Zihuatanejo 5*
Number of rooms: 46
Reservation Options:
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Hotel Style:
#1 Business Hotel in Zihuatanejo
#3 Top resorts Hotel in Zihuatanejo
#3 On the Beach Hotel in Zihuatanejo
#5 Luxury Hotel in Zihuatanejo
#9 Romantic Hotel in Zihuatanejo
#10 Family Hotel in Zihuatanejo
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Zihuatanejo staff and other travellers.
69 questions
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pasadena, california
2 months ago
pasadena, california

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Questions? Get answers from Viceroy Zihuatanejo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perhaps up grade to an ocean front room for a special occasion”
 of 5 bubbles epdeitr, 11 Mar 2017 | Read review
“I enjoyed the lagoon suite. The beach views rooms (esp ones upstairs) looked very nice as well.”
 of 5 bubbles TexasSunrise, 27 Feb 2017 | Read review
“LS15 was quite”
 of 5 bubbles spiritwalkerperez, 27 Feb 2017 | Read review
“beach suites are fantastic”
 of 5 bubbles alfredorichter6, 24 Feb 2017 | Read review
“The beach suites are the most luxurious and closest to the beach (and the most expensive)”
 of 5 bubbles BA_Ohio, 20 Feb 2017 | Read review
5 of 5