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Viceroy Zihuatanejo

TripAdvisorUS$234*
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Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
US$383*
US$234*
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US$383*
US$344*
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755 Reviews from our TripAdvisor Community

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There are newer reviews for Viceroy Zihuatanejo
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Showing 662: English reviews
NAPA, CALIFORNIA
Reviewed 8 November 2010

From the moment we arrived we were treated like royalty......Fabian gave us the grand tour of the property ending in our beautiful room........the check-in process is accomplished in our suite with refreshments in a casual atmosphere.......what could be better - there is no waiting and cooling our heels in the lobby.......this is something new with five star properties - -...

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Helpful?
Thank VICKIEBENTLEY
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mr/Mrs. Vickiebentley, I want to start by thanking for your nice comments in regards to your recent stay at The Tides Zihuatanejo. I was delighted to learn that you enjoyed the facilities along with the service provided by the staff specially from Fabian and Ruben who you mentioned and who are genuine in what they do. Dinners on the...

northeast
Reviewed 13 October 2010

We went to the Tides for our honeymoon after reading the glowing reviews on Trip Advisor, and we were not disappointed. The resort is indeed beautiful. And we can definitely confirm that the lagoon suites with their own pools are incredibly romantic. The food was always fresh and delicious. But that's not even the best part. The service was outstanding....

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Helpful?
Thank gageorge2000
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mr. and Mrs. Gageorge2000, First of all, thank you for have choosen our resort for celebrating such a special event as a honeymoon is. I appreciate for sharing your experience about your stay and for taking the time to mention the service provided by our staff as comments like yours are really motivating to them. I hope you can...

Reviewed 12 October 2010

We travel to Mexico a few times a year and I like to research and find new and better places to stay, well the only resort that i have returned to four times is the Tides. The rooms are clean and very comfortable, the beach is good for walking, the grounds are very pretty, and for Mexico the food is...

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Helpful?
Thank micheelg
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Ms. Micheelg, I want to thank you for your nice comments regarding your recent stay at The Tides Zihuatanejo. I am delighted to learn that you enjoyed our services and facilities and certainly was a pleasure to have had you with us. I hope your travels continue bringing you back to our resort, and in the meantime please receive...

Prescott, Arizona
Reviewed 10 October 2010

My husband have stayed at the Tides for several years now, and we have been back four times already this year. While August was really not the time to be there - very hot and humid and buggy - October thru May is ideal for us lounge chair lizards. The staff is amazing - Juan and Jorge at the swim-up...

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Helpful?
Thank kimat29forever
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mrs. Kimat29forever, Thak you for providing such a positive feedback on your stay. It is very thoughtful of you to mention a great number of colleagues and I will make sure to pass your compliments on to them. I appreciate you give us the opportunity of continue visiting our resort and already look forward to your upcoming stay. Please...

travel agent, San Francisco, CA
Reviewed 18 September 2010

this property is about the view, wonderful staff and great rooms. The staff goes above and beyond in all area's. Anytime you need anything, its in your hands in minutes or will be delivered from town (we needed computer parts). I was very impressed with our room, beach suite 10. very private and huge with private beach area. Next to...

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Helpful?
Thank christy2064
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Ms. Christy2064, I want to thank you for have posted such a nice review related to your recent stay at The Tides Zihuatanejo. It is motivating to know that you enjoyed our services and facilities and that the staff was accommodating with your requests. I do hope you will return to our resort in the near future. Please contact...

San Francisc
Reviewed 15 September 2010

We spent 7 nights at the Tides and were beyond impressed. I won't lie, I am not a middle-of-the-roader when it comes to hotels. I either like super plush or camping- nothing in between. The Tides was definitely super plush. We arrived to 3 days of buckets of nonstop rain, yet the resort managed to stay enjoyable and the staff...

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Helpful?
Thank sfmonica
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mrs. Sfmonica, Thank you very much for your nice comments regarding your recent visit to our resort. I am honored to learn that you chose The Tides Zihuatanejo to spend your birthday and I appreciate you mention the compliments you received from the staff as they are genuine when is about recognizing our guests. I look forward to hosting...

Denver, Colorado
Reviewed 1 September 2010

The Tides has impeccable service and a stunning beach location. Our family of four traveled there with another family, and stayed in a two bedroom lagoon suite. The room was gorgeous, with two large bedrooms and a shared open air living/dining area with a plunge pool. It was not directly on the beach, but had a beautiful view nonetheless and...

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Thank Dough2000
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mr. Dough2000, We sincerely appreciate the time you took to write your valuable remarks regarding your stay at our resort. It is a pleasure to learn that you enjoyed our services and facilities and look forward to welcoming you back in the near future. Thank you for your inputs as they are a valuable feedback that allow us to...

Los Angeles, California
Reviewed 1 September 2010

I've been meaning to write this for some time. My husband and I enjoyed our honeymoon here for 6 nights. I will start off by saying that the property is absolutely breathtaking. It's perfect. The service was amazing....at the beginning. Everyone was so helpful and sweet. The coffee and pastry's every morning were such a great way to start the...

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Helpful?
1Thank KellyMelissa
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mrs. KellyMelissa, Thank you very much for taking the time to provide us with your comments regarding your recent stay at The Tides Zihuatanejo. We appreciate you have choosen our resort to spend your honeymoon. I would like to take this opportunity to apologize for the service lapses you encountered throughout your stay. We are dedicated to guest satisfaction...

Philadelphia, Pennsylvania
Reviewed 30 June 2010

This is a romantic, relaxing hidden jewel in Zihua. We had a most unusual experience in this hotel, and it truly tested their level of service. My partner developed a high fever and it soon became apparent that he needed medical attention. Late on a Friday night, the front desk had a doctor sent to our room. We also had...

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2Thank alexis1415
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Ms. Alexis1415, Thank you very much for your comments regarding your recent stay at The Tides Zihuatanejo. I am happy to learn that fortunately our staff extended all the courtesies to make your stay more enjoyable despite the illness inconvenience you had while staying with us. Thank you for mention Adan and Luis. They are a great asset to...

Tegucigalpa, Honduras
Reviewed 30 June 2010

I travel a lot for business so when I travel for fun I want a place that takes care of everything and is fun. The service at Tides was outstanding including getting coffee at 5am for the insomniac right on her balcony. They also recommended an out of this world restaurant Tentaciones a Chef choice 5 course worthy of the...

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Helpful?
1Thank mirka2001
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Ms. Mirka2001, I appreciate you have taking the time to write a nice review about your experience at our resort. I am delighted to learn that you enjoyed our facilities and services and certainly was a pleasure to have had you with us. Thank you and we all look forward to your return. Cordially, Carlos Blanco and Team General...

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
Food & drink at the hotel
La Marea
La Marea
Cuisines: Seafood
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 

Additional Information about Viceroy Zihuatanejo

Address: Calle Playa La Ropa s/n, Zihuatanejo 40895, Mexico (Formerly The Tides Zihuatanejo)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range: $299 - $1,097 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Zihuatanejo 5*
Number of rooms: 46
Reservation Options:
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Hotel Style:
#1 Business Hotel in Zihuatanejo
#3 Top resorts Hotel in Zihuatanejo
#3 On the Beach Hotel in Zihuatanejo
#5 Luxury Hotel in Zihuatanejo
#9 Romantic Hotel in Zihuatanejo
#10 Family Hotel in Zihuatanejo
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Zihuatanejo staff and other travellers.
69 questions
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pasadena, california
2 months ago
pasadena, california

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Questions? Get answers from Viceroy Zihuatanejo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perhaps up grade to an ocean front room for a special occasion”
 of 5 bubbles epdeitr, 11 Mar 2017 | Read review
“I enjoyed the lagoon suite. The beach views rooms (esp ones upstairs) looked very nice as well.”
 of 5 bubbles TexasSunrise, 27 Feb 2017 | Read review
“LS15 was quite”
 of 5 bubbles spiritwalkerperez, 27 Feb 2017 | Read review
“beach suites are fantastic”
 of 5 bubbles alfredorichter6, 24 Feb 2017 | Read review
“The beach suites are the most luxurious and closest to the beach (and the most expensive)”
 of 5 bubbles BA_Ohio, 20 Feb 2017 | Read review
5 of 5
TripAdvisor
US$234* /night
View Deal
Booking.comUS$383
Expedia.comUS$344
Orbitz.comUS$344
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Prices are for 1 room, 2 adults
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