The check in process is a nightmare, instead of service you will be attended in a rude way. The hotel is not updated and Looks in not nice way. Be careful and write all the promises that you receive durin reservation
Very friendly, super clean, and staff is super friendly. Hotel restaurant was a wonderful way to start the day. The location is great, right off the main Mexico City-Acapulco highway, and great shopping across the highway.
Good service and general state of the hotel, the room was clean and well furnished, bed and bedding accesories were good. Food on restaurant were pricey as compared to hotels of same price range. Is not close to touristic places.
We had a 1 night trip to Cuernavaxa, to visit friends. We found this hotel conveniently located, moderately priced and a great service. We had a very nice stay, would go back if again in rhe city, highly recommended.
I booked this hotel for the night previous to my wedding. Since I entered the place until I left it, I received an incredible service from all the staff. I forgot my charger and the got me one. I forgot my toothpaste and also received one for free. I asked for a room service,…
"All room face the highway so they are all loud"
"The wifi in the room was not good"
"See above tips for the quiet side of the hotel."
"Ask for one at the back or bring earplugs"
"See the tips above - pool end of hotel, high floor, backside of hotel opposite the highway side."