The place is gorgeous, super clean and the staff is helpful. I had an issue with a suitcase and 4 min after I called the reception a nice man arrived to my room and fixed it. Pros... —it's next to a mall so you have everything you need a few steps away. —the rooms are beautiful, clean and comfortable —resourceful staff —great location —amazing food! Cons... —$$$ but i think it's worth it —sometimes ubers have trouble finding it
Excellent hotel rooms, great location. The only thing I did not like is that the lobby is not at the ground floor, so it is not so comfortable. Putting that aside I would have given 5 starts. It is above a shopping center, which makes it very convinient.
I was surprised by the staff member’s limited knowledge of English language . The hotel is clean and closely located to the mall and other activities. I didn’t feel like the staff members will go their way out to make your stay as comfortable as for example at Los Cabos’s resorts , for example we had to ask several times to deliver plates to our room. Over all I didn’t feel like hotel and the area that’s driven by customer service satisfactions. The breakfest had plenty of food but the quality is not that good. Eggs are ok, pancakes are aweful , hot tea is terrible , coffe is just ok . On the good side - the rooms are good size , modern , clean
CONS: Shockingly poor management tried to charge me $110/Night to "Upgrade" to a Corner Suite, despite the fact that I'm already a Diamond Member (the highest level) AND, most importantly, I could have gone online & booked the room type that would qualify me for an upgrade for only $30/Night more! Furthermore, it's Christmas AND because it's Christmas week there's very few guests in the hotel. THEN, they put me in a corner suite that they know the air conditioner doesn't work during the day because of the direct easterly & westerly sun exposure, included the large bathroom, of which the entire westerly wall is glass & there's no air conditioning vent inside the bathroom. Sofa in Corner Suite has stains on the cushions. DON'T WASTE YOUR MONEY ON THE CORNER SUITES! They never did resolve this issue except to bring 3 large & ugly, noisy fans, which only served to circulate the hot air in the room & bathroom. Next, no 24-hour room service (only night I tried it was on Christmas Day, when it really counted, AFTER they closed the bar & restaurant at 7 PM and told me we could order room service). Crazy & stupid Hilton/hotel policies like giving you free bottled water in the room but charging for bottled water at breakfast, despite it being a Diamond "Benefit" (free breakfast). I've been travelling extensively since July 1st & Hilton is the ONLY HOTEL chain that does not offer bathrobe & slippers, supposedly due to "Hilton Clean" (i.e. COVID-19). 2nd day, in the corner suite, housekeeping left while I was in the bathroom, without cleaning the dirty cups, glass, nor advising me when they were coming back to clean the bathroom. After calling, the didn't clean the toilet. Staff was uninformed about what and when shops and restaurants in their own shopping center were open during the time I was there. This property NEVER offers the Travel Agent Rate (honestly I don't even know why Hilton gives you that search option because it's rare to find it available, even during COVID-19. PROS: Excellent, attentive & helpful staff throughout the hotel, all departments, except for being under-staffed at breakfast, on Christmas Day & the day after(I sat for at least 20 minutes, without a single waiter coming by my table until I finally flagged someone down). Excellent location, attached to an amazing shopping mall with a high-end Fresko Grocery Store. Modern, newer rooms, nice large TV's, comfortable beds & pillows, lots of closet space. Excellent large gym.…
All the staff very polite but as you ask anybody to do something/bring something you can be sure you will not receive it. During the breakfast we ask waiters few times to prepare scrambled eggs with some spicy 🌶 and two times we received something completely different. Same for the pool service. Extremely slow service!!