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Hilton Guadalajara Midtown

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Av. Adolfo Lopez Mateos 2405 - 300 Col. Italia Providencia Midtown Jalisco, Guadalajara 44648 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$109
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Traveller (134)
Room & Suite (29)
Dining (14)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Guadalajara Midtown
Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 150 hotels in Guadalajara
Location
Cleanliness
Service
Value
Travellers' Choice
Located within the heart of Guadalajara’s primary financial and business district and nearby EXPO, Hilton Guadalajara Midtown combines breathtaking interiors and flawless service for today’s sophisticated business and leisure traveler. The convenient connection to “Midtown Jalisco” business complex and shopping mall provides hotel guests with exciting shopping and dining options.
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Room & Suite (29)29
Full view
Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Wifi
Paid internet
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
71Somewhat walkable
Grade: 71 out of 100
24Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
256Reviews2Q+A13Room tips
Traveller rating
  • 191
  • 31
  • 16
  • 7
  • 11
Time of year
Traveller type
Language
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Popular mentions
Ale Iturrioz wrote a review Feb. 2021
64 contributions4 helpful votes
Hotel's Favourite
The place is gorgeous, super clean and the staff is helpful. I had an issue with a suitcase and 4 min after I called the reception a nice man arrived to my room and fixed it. Pros... —it's next to a mall so you have everything you need a few steps away. —the rooms are beautiful, clean and comfortable —resourceful staff —great location —amazing food! Cons... —$$$ but i think it's worth it —sometimes ubers have trouble finding it
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Date of stay: February 2021Trip type: Travelled on business
1 Helpful vote
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Response from Pierre Kranzle, General Manager at Hilton Guadalajara Midtown
Responded 3 weeks ago
Dear aleiturrioz Thank you very much for taking the time to share your experience. I am very happy to read your comments about your recent stay and glad that you found our service, location, guest rooms, and quality of food levels to your satisfaction. Thank you for recommend us. Hilton Guadalajara Midtown team hope to see you again soon!! Sincerely,
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NSM wrote a review Jan. 2021
Miami Beach, Florida10 contributions10 helpful votes
Excellent hotel rooms, great location. The only thing I did not like is that the lobby is not at the ground floor, so it is not so comfortable. Putting that aside I would have given 5 starts. It is above a shopping center, which makes it very convinient.
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Date of stay: February 2020
Value
Rooms
Service
Trip type: Travelled on business
2 Helpful votes
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Response from Pierre Kranzle, General Manager at Hilton Guadalajara Midtown
Responded Jan. 7, 2021
Dear NSMMIAMI Thank you very much for taking the time to share your experience. I am very happy to read your comments about your recent stay and glad that you found our service levels to your satisfaction. We hope you have a great 2021. Hilton Guadalajara Midtown team hope to see you again soon!! Sincerely,
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Elliagh wrote a review Dec. 2020
8 contributions7 helpful votes
I was surprised by the staff member’s limited knowledge of English language . The hotel is clean and closely located to the mall and other activities. I didn’t feel like the staff members will go their way out to make your stay as comfortable as for example at Los Cabos’s resorts , for example we had to ask several times to deliver plates to our room. Over all I didn’t feel like hotel and the area that’s driven by customer service satisfactions. The breakfest had plenty of food but the quality is not that good. Eggs are ok, pancakes are aweful , hot tea is terrible , coffe is just ok . On the good side - the rooms are good size , modern , clean
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Date of stay: December 2020Trip type: Travelled with family
2 Helpful votes
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Response from Pierre Kranzle, General Manager at Hilton Guadalajara Midtown
Responded Jan. 7, 2021
Dear Elliagh113, We regret that your stay with us wasn't up to your expectations. Be sure that I'll talk to our department heads and Team Members about this issues that you state on your review. We hope you could give us a second chance to offer you a better experience when visiting Guadalajara. If you do so, don't hesitate in contact me, so I can welcome you and make sure you have a great stay and experience with us. We hope you have a great 2021. Sincerely,
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ehmwww11 wrote a review Dec. 2020
Puerto Morelos, Mexico189 contributions105 helpful votes
CONS: Shockingly poor management tried to charge me $110/Night to "Upgrade" to a Corner Suite, despite the fact that I'm already a Diamond Member (the highest level) AND, most importantly, I could have gone online & booked the room type that would qualify me for an upgrade for only $30/Night more! Furthermore, it's Christmas AND because it's Christmas week there's very few guests in the hotel. THEN, they put me in a corner suite that they know the air conditioner doesn't work during the day because of the direct easterly & westerly sun exposure, included the large bathroom, of which the entire westerly wall is glass & there's no air conditioning vent inside the bathroom. Sofa in Corner Suite has stains on the cushions. DON'T WASTE YOUR MONEY ON THE CORNER SUITES! They never did resolve this issue except to bring 3 large & ugly, noisy fans, which only served to circulate the hot air in the room & bathroom. Next, no 24-hour room service (only night I tried it was on Christmas Day, when it really counted, AFTER they closed the bar & restaurant at 7 PM and told me we could order room service). Crazy & stupid Hilton/hotel policies like giving you free bottled water in the room but charging for bottled water at breakfast, despite it being a Diamond "Benefit" (free breakfast). I've been travelling extensively since July 1st & Hilton is the ONLY HOTEL chain that does not offer bathrobe & slippers, supposedly due to "Hilton Clean" (i.e. COVID-19). 2nd day, in the corner suite, housekeeping left while I was in the bathroom, without cleaning the dirty cups, glass, nor advising me when they were coming back to clean the bathroom. After calling, the didn't clean the toilet. Staff was uninformed about what and when shops and restaurants in their own shopping center were open during the time I was there. This property NEVER offers the Travel Agent Rate (honestly I don't even know why Hilton gives you that search option because it's rare to find it available, even during COVID-19. PROS: Excellent, attentive & helpful staff throughout the hotel, all departments, except for being under-staffed at breakfast, on Christmas Day & the day after(I sat for at least 20 minutes, without a single waiter coming by my table until I finally flagged someone down). Excellent location, attached to an amazing shopping mall with a high-end Fresko Grocery Store. Modern, newer rooms, nice large TV's, comfortable beds & pillows, lots of closet space. Excellent large gym.
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Date of stay: December 2020
Value
Location
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Pierre Kranzle, General Manager at Hilton Guadalajara Midtown
Responded Dec. 29, 2020
Dear ehmwww11, First of all I want to thank you for being a loyal Diamond member and for having chosen Hilton Guadalajara Midtown during your recent visit to our city. I really appreciate your comments about the excellent & attentive staff, our location the gym and the mall adjacent to our hotel. In order to provide all of its guest a safe environment, Hilton implemented some of the most comprehensive COVID-19 protocols in the industry. I understand that this may lead to frustrations on behalf of our travelers. Unfortunately you experienced some of the downsides of our protocols. We will work on better informing our guests of these protocols upon arrival. Please rest assured that we will always work with guests as yourself to ensure the best personalized service possible, whilst ensuring a safe environment. I have personally addressed your non COVID-19 related comments with the relevant Heads of Department to ensure a smoother handling of those issues. On behalf of all Team members at Hilton Guadalajara Midtown we wish you a great start into 2021 and we hope to have the pleasure of welcoming you back in the not too distant future. Sincerely,
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Marcin B wrote a review Dec. 2020
Krakow, Poland3 contributions2 helpful votes
All the staff very polite but as you ask anybody to do something/bring something you can be sure you will not receive it. During the breakfast we ask waiters few times to prepare scrambled eggs with some spicy 🌶 and two times we received something completely different. Same for the pool service. Extremely slow service!!
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Date of stay: December 2020Trip type: Travelled on business
2 Helpful votes
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Response from Pierre Kranzle, General Manager at Hilton Guadalajara Midtown
Responded Dec. 27, 2020
Dear 561marcinb, We regret that your stay with us wasn't up to your expectations. Be sure that I'll talk to our department heads and Team Members about this issues that you state on your review. We hope you could give us a second chance to offer you a better experience when visiting Guadalajara. If you do so, don't hesitate in contact me, so I can welcome you and make sure you have a great stay and experience with us. Sincerely,
Read more
Previous
PRICE RANGE
US$99 - US$208 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoGuadalajara Metropolitan AreaGuadalajara
NUMBER OF ROOMS
225
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Frequently Asked Questions about Hilton Guadalajara Midtown
Which popular attractions are close to Hilton Guadalajara Midtown?
Nearby attractions include Iglesia de Nuestra Senora del Sagrado Corazon (0.3 km) and La Copa de Champagne (0.4 km).
What are some of the property amenities at Hilton Guadalajara Midtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Guadalajara Midtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Guadalajara Midtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Guadalajara Midtown?
Yes, a parking garage is available to guests.
What are some restaurants close to Hilton Guadalajara Midtown?
Conveniently located restaurants include D'Franck, Brick Steakhouse, and Harth Kitchen Bar Market.
Are there opportunities to exercise at Hilton Guadalajara Midtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hilton Guadalajara Midtown have an airport shuttle?
Yes, Hilton Guadalajara Midtown offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Guadalajara Midtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Guadalajara Midtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Guadalajara Midtown?
Many travellers enjoy visiting Palacio de Gobierno (3.8 km), Hacienda Santa Lucia (4.2 km), and El Acueducto (1.6 km).