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Hilton Guadalajara

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Hilton Guadalajara
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874 Reviews from our TripAdvisor Community

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Showing 398: English reviews
Meridian, United States
Reviewed 2 days ago NEW

Upon check-in, received an upgraded room as a member of Hilton Honors program, room was very clean and spacious, gym is well equipped and breakfast and cocktail hour were great added benefits. Staff was friendly and helpful and provided excellent service across all areas of the hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank nikit282
Tacoma, United States
Reviewed 6 days ago NEW

Everything was great and trouble free. About the only thing to complain about is you can't drink the tap water, but that's true in all of Guadalajara. The hotel provides as much bottle water as you wish.

Review collected in partnership with Hilton Hotels & Resorts
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Thank T6229YLmichaelk
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for taking the time to share with us your thoughts from your last stay with us at the Hilton Guadalajara. We will continue focusing on doing our very best at creating memorable experiences for all of our guests.

Reviewed 1 week ago NEWvia mobile

Stayed here a few times and always had a great stay. They're very customer service oriented and try their best to fulfill your requests. The rooms are clean and they have decent facilities and dining options. It's also conveniently located right across from the convention center - a 2 minute walk.

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Helpful?
Thank Diana H
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for taking the time to share with us your thoughts from your last stay with us at the Hilton Guadalajara. We will continue doing our very best at creating memorable experiences for all of our guests, so that you continue visiting us.

Reviewed 1 week ago

One thing which impressed me staying in this hotel was their staff members. Every single staff member I communicated with were friendly and professional. I don't speak Spanish so it was a huge plus that most of them spoke English. The standard room was huge and the bed was nice and comfortable to sleep on, very soft. The food here...

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Helpful?
Thank Ralph S
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We look forward to welcoming you back to the hotel in the near future.

Monterrey, Mexico
Reviewed 2 weeks ago via mobile

Visited the city for New Year. The hotel is well located, nice people, service oriented. Breakfast at the executive lounge was OK, nice view, extremely attentive personnel. Floor 18 was very noisy when chairs were moved during breakfast time at floor 19...

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Thank Homero V
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We all look forward to welcoming you back to the hotel in the near future.

Toronto, Canada
Reviewed 2 weeks ago

The Hilton Guadalajara is a comfortable oasis from the heat and busy city streets of Guadalajara. It is quite a drive from the old center, but it seems to be in the newer part of the city right next to the Westin and the World Trade Center. The staff are helpful if not overly engaging. Some of the rooms have...

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Helpful?
Thank SOLTATIO
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence, and look forward to welcoming you back to the hotel in the near future.

JACKSONVILLE
Reviewed 2 weeks ago

Hotel is very well located and the staff and facility are first class. Rooms are clean and well appointed. The internet service is very good and the food in the restaurants is good. There are multiple restaurants offering different menus as well as several excellent Mexican eateries very near to the hotel

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Leo D
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We look forward to welcoming you back to the hotel in the near future.

Fresno, California
Reviewed 2 weeks ago

We stayed here for one night and then returned for an entire week. It was an extremely comfortable hotel. The second time, we were moved to the executive floor since my husband had some asthmatic reactions to the fumes from painting being done three floors down! It was a great experience. We had access to the executive lounge with private...

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Helpful?
Thank ElenaRizk
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We look forward to welcoming you back to the hotel in the near future.

Dallas, Texas
Reviewed 3 weeks ago

Upon my arrival to the hotel the receiving clerk did not even wanted to walk to the HHonors sign to check me in :( Needless to say, he did not welcomed me as a HHonors guest. I had made a prepaid reservation and the employee tried to charge me again for it, :( I told him that it was a...

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Thank jv145294
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We really apologize because we were not able to provide you the quality of services that you deserve and we didn't cover your expectations. You could be sure that we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we are working to create the perfect stay for all our guests....

Bogota, Colombia
Reviewed 3 weeks ago

This is a good and very comfortable hotel , located just in front of the main EXPO site of Guadalajara , the area is very quite and pleasant . The hotel has two restaurants , personally I preferred the one called cantina REFORMA, delicious mexican food. I had a wonderful sleep in a very comfortable bed at the 17th floor...

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Helpful?
Thank Gustavo G
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for honoring us with your feedback from your last stay with us at the Hilton Guadalajara. Your evaluation motivate us to continue moving forward toward creating memorable experiences to all of our guests.

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Los Vitrales
Cuisines: Mexican, Argentinian, Chilean, South American, Central American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & La Reforma Uno Cantina Restaurant. ... more   less 

Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $93 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, TripOnline SA, Hilton Hotels Direct, Travelocity, Booking.com and Jetsetter so you can book your Hilton Guadalajara reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Hotel Style:
#4 Spa Hotel in Guadalajara
#7 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#11 Family Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guadalajara staff and other travellers.
7 questions
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Questions? Get answers from Hilton Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“buy water and alcohol somewhere else”
 of 5 bubbles 679ralphs, 14 Jan 2017 | Read review
“Ask for one of the refurbished rooms.”
  • Great shower.
  • Washroom.
 of 5 bubbles SOLTATIO, 9 Jan 2017 | Read review
“On executive floor- don't get room 2005- terrible view and there is a noise from the water heater which is located against the bedroom wall.”
 of 5 bubbles ElenaRizk, 6 Jan 2017 | Read review
“Ask for the higher floors”
 of 5 bubbles jv145294, 3 Jan 2017 | Read review
“The 17th floor has a nice view to a certain part of the city”
 of 5 bubbles gustavog893, 29 Dec 2016 | Read review
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