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Hilton Guadalajara

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Hilton Guadalajara
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932 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Guadalajara
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Showing 420: English reviews
Reviewed 9 March 2016

This hotel is a typical Hilton. No big surprise to expect if you are used to this chain, However, the sound proofing between rooms is terrible. I was awaken by the neighbour and I could hear clearly everything that was said. This is unacceptable for such a hotel.

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Helpful?
2Thank Chti_World_Citizen
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for having taken the time to provide us with your feedback from your last stay at the Hilton Guadalajara. It is never pleasant to learn that we were not able to exceed our guest´s expectations. Nevertheless, we are grateful to you for pointing out our area of opportunity. Our team will work on improving such deficiency...

Yokohama, Japan
Reviewed 8 March 2016

Not assigned owners floor. Water, towel, and other amenity was only one supply for the room, usually two. Booked restaurant for a private room as a special request but they change our request and could not use private room.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Takahiro A
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for having taken the time to provide us with your feedback from your last stay at the Hilton Guadalajara. It is never pleasant to learn that we were not able to exceed your expectations. Nevertheless, we are grateful to you for pointing out our areas of opportunity. We sincerely apologize for any inconveniences we may have...

Dallas, United States
Reviewed 7 March 2016

Great hotel with an attentive staff. In a great part of the city. Super food services. Quiet and perfect for business travelers. Very secure and no hint of trouble. Very clean, well kept and I would recommend it without question.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kerry B
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service and food options provided. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We will share your comments with the staff,...

Rockaway, New Jersey
Reviewed 4 March 2016

The hotel was clean and comfortable. They have two restaurants on property and club floor and Hilton Honor rooms access to complimentary Breakfast and cocktail hour daily. The restaurant La Reforma serves delicious Mexican dishes. On Thursday night there was a lovely trio playing traditional Latin songs. The hotel staff was friendly and I felt safe leaving to the airport...

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Helpful?
Thank Caroline C
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service and food options provided. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We will share your comments with the staff,...

El Paso, Texas
Reviewed 28 February 2016 via mobile

I stayed here on business and plan to return. The rooms are very nice and I just can say how comfortable the bed is. The hotel is right across the expo so very convenient if that's your stay. There are not any walking distance good eating options but talking to the concierge there some places that will pick you up....

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Helpful?
Thank lwestrada
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service provided by the staff. We apologize for having failed our service commitment, by not being able to solve the air conditioning issue you reported. We will take your feedback and will act upon it immediately to take both corrective and preventive actions...

Mexico City, Mexico
Reviewed 22 February 2016

The Guadalajara Hilton has been my favorite when visiting the convention center. It is just across the street and very convenient. This time I found the hotel aging. The service at the front desk was S L O W... The rooms are OK but the bathrooms are old, with fixtures than show their age and not very functional. TV channel...

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Helpful?
1Thank JoseDW
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing with us your feedback about the hotel, its location and service. We appreciate as well your candid observations on the areas of opportunity you kindly listed. We will immediately begin working on the necessary corrective actions to prevent any reoccurrences.

London, United Kingdom
Reviewed 17 February 2016 via mobile

This hotel was of a good standard, was well located for the conference centre and had ample meeting rooms for bookings. The hotel was clean and the rooms were spacious. Staff were friendly and always willing to help. Check in and check out was easy and quick. Would recommend this hotel for a business stay.

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Helpful?
Thank NQuilt
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service provided by the staff. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We will share your comments with the staff,...

Reviewed 16 February 2016 via mobile

Located next to the exhibition center, rooms are spacious and provide all amenities to work or relax. Nicely equipped gym, and very good restaurants make Hilton a perfect alternative for Guadalajara visits. Cuervo store in the hotel lobby is very well stocked and includes pieces that are hard to find at a reasonable price.

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Helpful?
Thank GerardoFoodie
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service provided by the staff. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We will share your comments with the staff,...

Würzburg
Reviewed 14 February 2016

One of the better Hiltons, although the rooms were a bit outfashioned and need an update, as well as the bathroom. Pool, Gym and Wellnesscenter is located in the 3rd floor. Wireless internet was weak and not reliable, at least in the 4th floor. Breakfast is good, you can choose from the buffet as well order your items. Rooms are...

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Helpful?
Thank WFS58
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service provided by the staff. We apologize for having failed our service commitment. We will take your feedback and will act upon it immediately to take both corrective and preventive actions in order to avoid any reoccurrence.

La Jolla, California
Reviewed 5 February 2016 via mobile

The rooms are spacious, clean and quiet. It is across from the Expo so is close for attending the convention and meetings nearby. I recommend getting the club level because a hot and cold breakfast buffet and a cocktail hour with plentiful appetizers is included with the club level room rate.

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Helpful?
Thank awedMollys
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel, its location and the quality of service provided, particularly at the Club Level of the hotel. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Los Vitrales
Cuisines: Mexican, Argentinian, Chilean, South American, Central American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & La Reforma Uno Cantina Restaurant. ... more   less 

Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $111 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Hotel Style:
#4 Spa Hotel in Guadalajara
#7 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#11 Family Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guadalajara staff and other travellers.
12 questions
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Questions? Get answers from Hilton Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors room offer the best views.”
 of 5 bubbles raymasterman, 2 Mar 2017 | Read review
“buy water and alcohol somewhere else”
 of 5 bubbles 679ralphs, 14 Jan 2017 | Read review
“Ask for one of the refurbished rooms.”
  • Great shower.
  • Washroom.
 of 5 bubbles SOLTATIO, 9 Jan 2017 | Read review
“On executive floor- don't get room 2005- terrible view and there is a noise from the water heater which is located against the bedroom wall.”
 of 5 bubbles ElenaRizk, 6 Jan 2017 | Read review
“Ask for the higher floors”
 of 5 bubbles jv145294, 3 Jan 2017 | Read review
5 of 5