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Hilton Guadalajara

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Traveller (201)
Room & Suite (321)
Dining (108)
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Overview
  • Excellent41%
  • Very good36%
  • Average14%
  • Poor6%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Hilton Guadalajara
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Guadalajara
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (1,170)
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202
175
72
34
19
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All reviewsthe executive loungeconvention centermain restaurantbusiness tripbreakfast buffetnice hotelroom servicethe room was nicean upgradeup to datebusiness travelerconciergegymmexicomaintenancechannelslaundry
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121 - 125 of 502 reviews
Reviewed December 16, 2016 via mobile

I called to ask for prices, and they gave me a good price (xmas special they said), but I told the lady I would call back. My wife called back and this extremely rude guy called Enrique Pasas (?) answered, and he said the full...More

Thank jorge m
Response from HiltonGuadalajara, General Manager at Hilton GuadalajaraResponded December 23, 2016

Thank you so very much for having taken the time to write and share with us your feedback from your most recent stay with us. It is never pleasant to learn that we were not able to fulfill our guests´ expectations. However, we are thankful...More

Reviewed December 16, 2016 via mobile

My husband spends weeks in GDL on business and in one trip I was able to fly down for a weekend. The hotel is clean and the rooms were nice and spacious. The margaritas at the bar were excellent and the food was very good...More

Thank LILABBY1
Response from HiltonGuadalajara, General Manager at Hilton GuadalajaraResponded December 30, 2016

Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence, and look forward to welcoming you back to the...More

Reviewed December 14, 2016

Staff was friendly Very easy check in comfortable, clean well equipped room available room service food was of high quality reasonable and very timely in delivery. Not so much access close by to food or entertainment however on site restaurant and room service make up...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Y4778CGdavidd
Response from HiltonGuadalajara, General Manager at Hilton GuadalajaraResponded December 30, 2016

Thank you very much for honoring us with your feedback from your last stay with us at the Hilton Guadalajara. Your evaluation motivate us to continue moving forward toward creating memorable experiences to all of our guests.

Reviewed December 14, 2016

Staff was great, breakfast was great, I wouldn't eat dinner there though, dinner was subpar. Had a few issues with wash clothes getting to my room and they lost my laundry only to be found the next day. Overall experience was great thought just some...More

Review collected in partnership with Hilton Hotels & Resorts
Thank rickpN350WQ
Response from HiltonGuadalajara, General Manager at Hilton GuadalajaraResponded December 15, 2016

Thank you so very much for having taken the time to write and share with us your feedback from your most recent stay with us. It is never pleasant to learn that we were not able to fulfill our guests´ expectations. However, we are thankful...More

Reviewed December 9, 2016

Room and room facilities were OK (room 2010 is grandiose but could use some renovation), executive floor breakfast should improve, but staff (Claudia from Business Centre, Concierge Alissa and Restaurant Manager Fidel to name just three) were spectacular.More

Thank PeVaRo9920
Response from HiltonGuadalajara, General Manager at Hilton GuadalajaraResponded December 10, 2016

Thank you very much for sharing with us your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our service pledge – Creating Memorable Experiences for each and every guest....More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$86 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#12 Luxury Hotel in Guadalajara
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$86 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#12 Luxury Hotel in Guadalajara
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (201)
Room & Suite (321)
Dining (108)
Pool & Beach (28)
Amenities (106)
Business Centre & Event Rooms (1)
Questions & Answers
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RamonSalcido
July 4, 2017|
AnswerShow all 4 answers
Response from fernguerrero58 | Reviewed this property |
You need to call the hotel and ask. I am not sure.
1
Vote
RamonSalcido
April 8, 2017|
AnswerShow all 4 answers
Response from raymasterman | Reviewed this property |
Gold members get a room upgrade but not guaranteed upgrade to executive rooms。
0
Votes
TikiTravels
March 19, 2017|
AnswerShow all 3 answers
Response from jv145294 | Reviewed this property |
Dear Friend, I do not know your food preferences but if you are in Mexico, you need to try some real tacos. Just step out of the hotel, with the entrance on your back, go to the left corner of the block (Outside the... More
0
Votes
Room Tips
"Try and get access to the executive lounge!"
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"ask for top floor , the floors are hardwood and noisey"
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"Ask for the City view"
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"high floor"
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