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Hilton Guadalajara

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842 Reviews from our TripAdvisor Community

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Showing 381: English reviews
Chicopee, Massachusetts
Reviewed 29 November 2014

This hotel has good facilities and in good condition. Check in is slow so you might want to do an advance check-in. The problem we had was that the rooms (behind the elevators) are very noisy. Therefore, if you stay at this hotel make sure your room is far away from the elevators

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Helpful?
1Thank Normand L
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your very valuable comments. We are sorry to hear that you found your room to be noisy for which we apologize knowing that all our guest are coming to relax and to get a good night’s sleep in our hotel. Even though we constant surveillance by security in the hall ways sometimes guest who come...

Las Vegas, Nevada
Reviewed 28 November 2014

Stayed here for two nights recently and found it to be a great experience, with one small super-unimportant issue (and not important enough to take it down a notch in the rating department). No clue what the neighborhood was like. When I left the property, it was via cab. Lobby was nice, check-in a snap, employees all friendly. Room was...

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Helpful?
1Thank DKinLV
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We thank you very much for your very fine comments which gives us some very nice feed back to work with in our department heads meetings. We are very happy that you liked the property and we do apologize if there were not all dishes available during your stay. We hope to welcome you back soon and remain Sincerely Peter...

Vancouver, Canada
Reviewed 27 November 2014

I am puzzled by the Hilton and it's cousin the Westin perched by the convention centre. It seems the area is becoming less used since I was last here years ago. The team of staff is still great, but I get the sense that these hotels and the centre across the street are white elephants. Zero atmosphere in the Hilton....

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Helpful?
1Thank Michael F
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your comments. We are very sorry to hear that you considered the area around the Hilton and Westin as well as the Exposition Center a White elephant with zero atmosphere. We have a total of over 100 Fairs a year. This very moment there is the second biggest book fair in the world with about...

Reviewed 26 November 2014 via mobile

A/C in fitness center needs to be fixed. To loud and too cold. Besides that, everything is perfect. Huge and tasty breakfast buffet, quick room service as well. Rooms are really comfortable, and with nice views of the city. Kind of expensive, but its a Hilton.

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Helpful?
1Thank Gorka J
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your very valuable comments which help us to monitor and to correct unfortunate shortcomings of this nature. We are very sorry that the Air-condition was too cold and too loud at the gym. I have ordered our chief engineer to look into the matter immediately. We are happy to hear that you like our breakfast...

Lucea, Jamaica
Reviewed 22 November 2014

You know what to expect when you stay here. Great place, great service, big room, comfortable beds and great pillows. The only downside is the location, we were by the convention center, but it was Ok. PS. i got free wifi through my package, which is normally not included.

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Helpful?
Thank Giorgio A
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your very kind comments. We are delighted to hear that your stay with us was a satisfactory one and that you liked our comfortable beds, pillows and service in general. We are looking very much forward to be of service to you in the near future and remain Cordially Peter M. Leder General Manager

London
Reviewed 20 November 2014

Dreadful hotel. The only member of staff who was courteous and helpful was quickly bossed by an an 'experienced' staff person, who proceeded to make a total mess of everything, ignoring our very detailed advance booking instruction. Never mind the reams of credit forms filled weeks in advance - they needed them all filled again. Never mind the clear instruction...

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Helpful?
3Thank Propertyking2000
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you for your very valuable comments. Needless to say that we are very sorry to hear that your stay with us was not a successful one for which we apologize. We have discussed your concerns in our last dept. managers meeting in order to prevent future breakdowns of this nature. We do apologize for the ATM machine breakdown which...

Puerto Vallarta, Jalisco, Mexico
Reviewed 14 November 2014

Simple, clean, nice business hotel. Nothing really surprised me, rooms are nice, the vies is beautiful, average gym and SPA services, great variety of products for breakfast and this is it really. I would recommend it for short stay in town.

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Helpful?
Thank Ola W
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your nice comments which are very valuable for us and our team. We are happy to learn that you had a good time while staying in our hotel and look forward to be of service to you in the near future. Sincerely Peter M. Leder General Manager

Reviewed 4 November 2014

I have been at this hotel for 2 weeks. The hotel service is amazing! Cassandra - front desk, Fidel - Restaurant Mgr, Fernando - Concierge just to name a few. The hotel is nice even though it might not compare to US standards...the service FAR outweighs it..The rooms/beds are clean, the gym is fine, nail salon is very reasonable, the...

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Helpful?
Thank TXsmiths
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much indeed for this very favorable comments. We are delighted to hear that you had a good time in our hotel and that you appreciated the service of our team such as Fidel, Fernando and Cassandra. Hopefully we will have the pleasure to serve you again in the near future and remain Cordially Peter M. Leder General...

tijuana, Mexico
Reviewed 29 October 2014

nice hotel, people and food, front desk very helpfull and clean romos , parking always a space, bell boys very nice people had a great experience,clean romos and bathrooms, clean towls and great view of the city

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1Thank Cesar D
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much indeed for having reported that your stay with us was a successful one and that you liked our rooms and staff as well as the view from your room. We are looking forward to be of service to you in the near future and remain Cordially Peter M. Leder General Manager

Cupertino, California
Reviewed 21 October 2014

Visited in Oct. 2014 for business. Check in OK. Was first person in gym next morning and found dirty towels on the floor in locker area. Then my minibar consumption was never restocked. I even went to front desk to mention it, but still never replenished. The coffee machine didn't have regular coffee, and wasn't plugged in. Try moving that...

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Helpful?
3Thank kevin k
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your very valuable comments. We are very sorry to hear that you encountered various deficiencies in our service for which we do apologize. We really appreciate your comments as they will allow us to improve these details and hope that you will not judge us by this one unfortunate visit. We look forward to be...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Los Vitrales
Cuisines: Mexican, Argentinian, Chilean, South American, Central American
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & La Reforma Uno Cantina Restaurant. ... more   less 

Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $86 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Hotel Style:
#4 Spa Hotel in Guadalajara
#7 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#11 Family Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guadalajara staff and other travellers.
6 questions
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Questions? Get answers from Hilton Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the Elevator”
 of 5 bubbles 817daven, 1 Nov 2016 | Read review
“I was on a high floor, very peaceful.”
 of 5 bubbles MStover, 10 Oct 2016 | Read review
“Make sure you have access to the business floor services.”
 of 5 bubbles H4282ZWedwards, 12 Sep 2016 | Read review
“Go to the W hotel next door.”
 of 5 bubbles JorgeQueretaroMX, 2 Sep 2016 | Read review
“Check out the open air fish restaurant 2 streets behind the hotel, or a restaurant called La Bocha just a 5 min ride away.”
 of 5 bubbles jfrank250, 10 Aug 2016 | Read review
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