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Shopping for a budget hotel in Guadalajara isn't usually a challenge, but this experience (booked through Hotwire as a blind reservation with a 3.5/5.0 rating) was not only disappointing, but also not a suitable place to stay. No refunds are offered even though we left...More
1 Thank mexpro
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 28 August 2017
Thank you for taking the time to let us know about your stay. We are very sorry to read you didn't have a good time with us. We apologize for all inconveniences you experienced. We will carefully review all issues you mention in your review...More
When my normal hotel I stay at didn't have rooms for the duration of my biz trip, reluctantly I booked this property. A total of 13 nights for less than USD$400? Thank you, Mr. Trump! The balance of my budget was well invested in great...More
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 26 April 2017
Thank you very much for taking the time to post a review. We are happy to read that our location was so convenient and that your overall experience was good and that you had extra money to spend on actually living and joying Guadalajara instead...More
This hotel is located in center of Guadalajara.
Location is very good.
And we have many bags.So we ask them that they can keep our bags until we return.
They said of course. We were very pleasure.
We could get Taxi easily.The staff called Taxi.so...More
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 6 May 2016
Thank you for taking the time to post such nice review. We are very happy to read you had a pleasant stay with us. That the staff was nice and accommodating and that we did everything we could to make you happy. Please know that...More
I booked the hotel at the last minute as I arrived in GDL. Although it is fine for a budget hotel I would have preferred a better location. Rooms are really small, the bathrooms was so slick I almost feel each time I entered. My...More
Thank Tim D
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 8 March 2016
Thank you for taking the time to post a review. It was our very pleasure to accommodate you. Thank you so much for staying with us!
I spent a night there. The room is very clean but it was kind of small, nothing to complain at all since I was just there with one more person so we really fit well in it. The bed was comfortable, although a bit hard....More
Thank Harumi U
Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 26 March 2015
Thank you very much for posting such a nice review and for the excellent grade! We are happy to read you enjoyed the cleanliness of the room, the tasty food and the location of the hotel. Please know that it was our very pleasure to...More