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The Westin Guadalajara

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Traveller (159)
Room & Suite (323)
Dining (53)
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Overview
  • Excellent56%
  • Very good32%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“great hotel”(29 reviews)
“spg member”(5 reviews)
Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (535)
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All reviewsconvention centergreat hotelspg memberbusiness hotelpremium roombreakfast buffetpros and conscomfortable hotelhotel of choicelobby bar iswifi servicerooms are modernfree weightsbusiness or pleasurean upgradehigher floorfront desk staff
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111 - 115 of 300 reviews
Reviewed 23 January 2016

The Westin is next to the Hilton across the street from the Convention Center. The room was lovely, modern designs and comfortable. The place seemed empty and cold. January in Guadalajara is warm by US standards, this hotel employed the coldest people in all of...More

Thank Roxicon
Response from WestinGuadalajara, Gerente at The Westin GuadalajaraResponded 28 January 2016

Dear Roxicon First of all thank you for your feedback because through it we can identify areas of opportunity to improve our Service. Please accept our apologies for the inconvenience that you experienced during the time spent with us. This is certainly not the Westin...More

Reviewed 30 December 2015

Air conditioning would drop the temperature 15 degrees no matter where you set the thermostat. We went through three rooms on the first night! Same problem in each. Wound up waking up cold. Staff was very nice but kept telling us the problem had been...More

Thank Warren816
Response from WestinGuadalajara, Gerente at The Westin GuadalajaraResponded 11 January 2016

Dear Warren816 I would like to thank you for your patience and your comments as they help us to improve and adjust our operation to satisfy and exceed the expectations of our guests. We regret this situation and hope that this incident has not affected...More

Reviewed 30 December 2015

I like Westin's, but this is probably my new favorite. The staff and everyone were very helpful finding local places to eat and drink. The restaurant was inexpensive for a hotel restaurant. The breakfast buffet was amazing and dinner my last night there was some...More

Thank Cpharris21
Response from WestinGuadalajara, Gerente at The Westin GuadalajaraResponded 11 January 2016

Dear Cpharris21 Thank you for taking the time to share your feedback , it's a pleasure to know that the staff went out of their way to make your stay memorable. It's good to know that you liked the food at Grill&Vine and enjoyed all...More

Reviewed 16 December 2015

If you are a business traveler this will be great for you, it's located in front of Expo Guadalajara and 100 mts of Av. Marano Otero, one of he main avenues in Gdl. Regarding the hotel. Service since you arrive is really good. Rooms are...More

Thank Fertravel85
Response from WestinGuadalajara, Gerente at The Westin GuadalajaraResponded 18 December 2015

Dear Fertravel85, Thank you for taking the time to leave your comments, they’re really important to us to qualify our service. It’s good to know that we made a good stay for you and that you were completely satisfied. It will be a pleasure for...More

Reviewed 26 November 2015 via mobile

At check in when I ask about wifi , the guy stated that was an extra charge but didn't mention that is free at lobby or at business center. He also didn't ask for where we came front or if we need Map or tourist...More

Thank mwdonez
Response from WestinGuadalajara, Gerente at The Westin GuadalajaraResponded 22 December 2015

Thank you for share feedback regarding your recent stay at The Westin Guadalajara with all the TripAdvisor community. I will personally sit down with each of the department heads involved to understand each detail and prepare with them the corresponding preventive action plan that should...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Pool
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Details
Price range
US$90 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Guadalajara
#6 Luxury Hotel in Guadalajara
#7 Business Hotel in Guadalajara
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$90 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Guadalajara
#6 Luxury Hotel in Guadalajara
#7 Business Hotel in Guadalajara
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (159)
Room & Suite (323)
Dining (53)
Pool & Beach (1)
Amenities (98)
Business Centre & Event Rooms (5)
Questions & Answers
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JJMejia
20 February 2018|
AnswerShow all 2 answers
Response from WestinGuadalajara | Property representative |
Dear Mr.Mejia, Thank you for choosing The Westin Guadalajara for your next visit to the city. We are 20 minutes from ITESO school. You can either take an Uber or schedule a private transportation for you with our... More
0
Votes
Rye2745
26 December 2017|
Answer
Response from PaxALotl | Reviewed this property |
Yes
1
Vote
Rye2745
26 December 2017|
AnswerShow all 2 answers
Response from 641vineets | Reviewed this property |
My room charge included the breakfast But I guess it’s around $16 per person. The breakfast was good ( hot omelette, sandwich, fruits, mexicana food et al)
1
Vote
Room Tips
"make sure your reservations show the correct number of guests, otherwise you will be charged"
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"High Rooms have great views from this location!"
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"The room we have (1402) was a large room and had all what we need. A great view from the room!"
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"Rooms on the side facing the expo center acrosss the street might be less quiet if there an event there."
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