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Hotel Chocolate

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Hotel Chocolate
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64 Reviews from our TripAdvisor Community

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Showing 15: English reviews
Mondovi, Italy
Reviewed 2 weeks ago via mobile

We stayed here for a short visit to Guanajuato and it was such a disappointing experience. The website is completely misleading. These are not colourful chocolate themed room but tired old rooms that smell of bleach and blocked drains with brown paintwork and stained curtains. The room we stayed in was also incredibly noisy with no soundproofing from the music...

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Thank HeavenCrawley
San Miguel de Allende, Mexico
Reviewed 5 October 2016

The best things I can say are that the views are nice and the hotel is well located downtown and close to everything. However, the property is on a hillside and there are a LOT of stairs and no elevator. I would not recommend this hotel for the elderly, disabled or small children. Feels more like a hostel than a...

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Thank FullCup
Mexico City, Mexico
Reviewed 26 August 2016

This hotel was a great disappointment for us for a number of reasons. Firstly the website is misleading somewhat. It makes the hotel sound better than it is, and rooms look way better than they are. As for the chocolate theming, the closest resemblance to anything related to chocolate are the brown walls and the offer of a cup of...

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Thank PAUL V
San Diego, Ca
Reviewed 19 June 2016

Great place, wonderful view of the city. Lots of balcony and roof space to really catch a panorama. My room was pretty big, had two private balconies and was nicely decorated. I only ate at the restaurant for the pretty limited but nice free breakfast. There is a menu to order a nice selection of breakfast dishes that you pay...

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Thank moosepond
San Salvador,
Reviewed 23 July 2015

The hotel is old, in very poor condition, the beds terrible, towels were torn and old. Awful smell, stairs everywhere. The furniture old, broquen tiles, drapes torn......Not clean. The pillows were ugly. This is a Junior Suite!

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Thank pyonker
Miami, Florida
Reviewed 10 July 2015

Overall hotel was wonderful. The view from our room was worth it. Simple rooms. Staff great. Breakfast included in price is very simple, continental. Coffee was weak but tasty. Walk up to hotel is not easy if you are out of shape and are affected by altitude. It was hard for me but well worth the climb. Safe hotel and...

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Thank Lizmats
Reviewed 28 May 2015 via mobile

Just stayed in this hotel 2 days ago, the site is breathtaking as the hotel is located on top of the hill, near the center though however we moved down to the center as it is kinda high to climb up and down, more than 88 steps I think, not really accessible, the service is great and the rooms are...

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Thank Marisha B
Reviewed 15 June 2014

Dirty bathroom, no hot water, unsecure room that couldn't be locked and led the maid to invade the room while we were sleeping. Poor and greasy breakfast. Unpolite staff that mocked on us when we asked for help. Not to mention the awful stairways. And it's expensive comparing to much better options in Guanajuato! We don't have a single good...

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Thank Alexandra V
Chicago, Illinois
Reviewed 29 April 2014

Love it!!!!! Wonderful hotel, spectacular view, great location, and amazing service from the whole staff. Highly recommended.Walking distance to the Teatro Juarez, and the plaza where all the action takes place (music, restaurants, stores and where the famous callejonadas start). We couldn't ask for a better location to stay.

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1Thank Mónica M
Charlotte, North Carolina
Reviewed 29 March 2014 via mobile

We stayed in the room called trufa. The view from the private terrace was incredible. The staff was very friendly and a few spoke some English. Those who did not were very patient with my Spanish. The steps leading from street level to this hotel were a challenge but each time it got easier. Noises from outside including mariachi bands...

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1Thank Fittings89

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
Internet
  • Free High Speed Internet ( WiFi )

Additional Information about Hotel Chocolate

Address: Cerrada de Constancia, 13, Zona centro, Guanajuato, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > Guanajuato
Price Range: $84 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Chocolate 3.5*
Number of rooms: 6
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chocolate staff and other travellers.
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Questions? Get answers from Hotel Chocolate staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel!”
 of 5 bubbles FullCup, 5 Oct 2016 | Read review
“The two top floor rooms are far enough apart to make each seem semi private. A large deck with excellent views is between them.”
 of 5 bubbles moosepond, 19 Jun 2016 | Read review
“Impossible, every room here its ugly!”
  • The shower curtain!
 of 5 bubbles pyonker, 23 Jul 2015 | Read review
“Luna room amazing view”
 of 5 bubbles Lizmats, 10 Jul 2015 | Read review
“We stayed at the Toblerone room and we loved everything about it!”
 of 5 bubbles 7m_nicam, 29 Apr 2014 | Read review
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