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Mexico City Marriott Reforma Hotel

1,294 reviews
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Traveller (343)
Room & Suite (261)
Dining (105)
Overview
  • Excellent55%
  • Very good28%
  • Average9%
  • Poor3%
  • Terrible5%
Travellers talk about
“la mansion”(21 reviews)
“elite members”(11 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
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Rooms
Mar. 5Mar. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,294)Write a Review
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All reviewsthe executive loungela mansionelite memberszona rosatop floorbusiness tripper dayconcierge staffvery nice hotelcentral locationbusiness centerbreakfast buffet isfitness centerchapultepec parkreformarodrigueztorres
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11 - 15 of 813 reviews
Reviewed 4 weeks ago

I stayed at Marriott Reforma for three months (Jul-Oct 2017) and the entire staff was excellent, professional, very friendly and helpful at any time; they simply made me feel like a family member during my long stay. The facility and the amenities provided are outstanding...More

Thank jagrecon31
Response from José M C, General Manager at Mexico City Marriott Reforma HotelResponded 1 week ago

Dear jagrecon31: For us at Mexico City Marriott Reforma it is a real priviledge to receive comments like yours. Thank you for taking the time to share them with us. We will read them during our daily briefing, as this motivates our entire staff to...More

Reviewed 5 weeks ago

We had a great stay, the staff was excellent, friendly and helpful. Our room was very nice and was very glad that we used some MegaBonus Certificates for 2 free nights here. In my opinion this is a great value for those bonus certs. The...More

2  Thank mspreh
Response from José M C, General Manager at Mexico City Marriott Reforma HotelResponded 4 weeks ago

Dear mspreh Thank you for taking the time to share with us your experience at México City Marriott Reforma. We are pleased to know that in your most valuable opinion, our staff was “excellent, friendly and helpful”. Your comments in regard to our M Club...More

Reviewed 12 January 2018

The hotel is past its prime in some ways - hot-tub is small, pool tiles are peeling off, rooms a a bit dated. But the location is great ... and more importantly the staff is amazing! Everyone always tried to make my stay as enjoyable...More

Thank Dave M
Response from José M C, General Manager at Mexico City Marriott Reforma HotelResponded 4 weeks ago

Dear Dave M: We really appreciate your valuable opinion and comments, in regard to our outdoor pool & hot tub, allow us to improve our service. Our idea of loaning bikes to our guests has deserved praise and kudos from our guests. Thank you for...More

Reviewed 12 January 2018

I love this hotels location and its friendly staff. The food is expensive and not so tasty so you might want to take a walk outside and try one of the dozens of options close by. I found the staff very friendly as well.More

Thank pingebretsen
Response from José M C, General Manager at Mexico City Marriott Reforma HotelResponded 4 weeks ago

Dear pingebretsen: Thank you for sharing your valuable comments in regard to your recent stay with us. We are pleased to know that you enjoyed our location, having the chance to visit the different attractions near the hotel. Could you please expand your comment in...More

Reviewed 10 January 2018 via mobile

I'm a Marriott Platinum member so it's always nice to find a Marriott that is even better than most. Marriott Reforma is one of those hotels. From check-in (and check-out) with the English-speaking friendly Alejandro S. to the bellmen promptly hailing credit card accepting taxi's...More

Thank Funnyfommy
Response from José M C, General Manager at Mexico City Marriott Reforma HotelResponded 4 weeks ago

Dear Funnyfommy: It was a real pleasure to have you as our guest. Your comfort is our main goal and we feel very honored knowing that you enjoyed your stay. Your comments about our host Alejandro are much appreciated and we will make sure a...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$174 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Mexico City
#16 Family Hotel in Mexico City
#19 Luxury Hotel in Mexico City
#28 Romantic Hotel in Mexico City
#28 Business Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$174 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Mexico City
#16 Family Hotel in Mexico City
#19 Luxury Hotel in Mexico City
#28 Romantic Hotel in Mexico City
#28 Business Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (343)
Room & Suite (261)
Dining (105)
Pool & Beach (30)
Amenities (24)
Business Centre & Event Rooms (10)
Family and Play Areas (2)
Nearby
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars,
boutiques and bistros, Zona Rosa is perfect for those
looking to have a great time to socialize, have fun
and be part of the great LGBT community in Mexico
City. Day or night, it’s possible to spend the entire
time exploring, drinking, dancing and shopping while
being amazed by its classic yet eclectic European
style. Reforma’s luxury hotels and world renowned
...More
Questions & Answers
Ask a question
Dipearl
29 December 2017|
AnswerShow all 7 answers
Response from CHRISTENPOMPA | Reviewed this property |
The earthquake affected la condesa and la roma neighborhoods really bad and many buildings in the south of the city. all the tourist areas are pretty safe like reforma, bellas artes, polanco, chapultepec and downtown.
1
Vote
JMSTraveler00
20 October 2016|
AnswerShow all 2 answers
Response from Jennifer D | Reviewed this property |
There are no self-serve laundry facilities on-site. If the hotel's own laundry charges are exorbitant, I'd suggest asking the Concierge about laundromats. I don't recall seeing anything locally but there may well be one... More
1
Vote
workhplayh
23 September 2016|
AnswerShow all 4 answers
Response from Will B | Reviewed this property |
Hi, I stayed for a week with work and walked most days to the office in the morning and evening. Never had an issue or felt unsafe. Definitely did not see any red light activity :)
2
Votes
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Room Tips
"Great central location to Paseo de la Reforma and the Chapultepec Castle and park."
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"10th floor and above you get a nice city view"
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"Ask for the rooms on the Reforma side."
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"Request higher floors and the 15th floor for immediate access to the lounge upstairs!"
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