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The St. Regis Mexico City

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The St. Regis Mexico City
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871 Reviews from our TripAdvisor Community

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Showing 574: English reviews
Melbourne, Australia
Reviewed 3 January 2015 via mobile

This hotel was an amazing option in Mexico City. I stayed with a girlfriend who is a travel agent that's stayed at St Regis hotels around Europe. Our room was brilliant with plenty of space, comfortable beds and great amenities. We also had a 24 hour butler for drinks, snacks and anything else we needed. We didn't really need it,...

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Helpful?
1Thank ShellSparsi
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear ShellSparsi, We are very glad to hear from you! Thank you very much for taking the time in writing a review about your last experience with us. I have shared your review in our daily morning meeting and all of our team was very pleased in hearing your kind words about our property. We are also glad to hear...

Reviewed 2 January 2015 via mobile

The St Regis Mexico City is located in Reforma avenue, which provides both for spectacular views and for a noisy stay. It's a good hotel - but yet another St Regis that fails to live up to the expected standards one expects of such a luxury brand. First for the plus: Our loyalty benefits were duly recognized upon checkin. The...

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Helpful?
Thank RodolfoLara
São Paulo, São Paulo, Brazil
Reviewed 2 January 2015 via mobile

Very well located. Rooms are spacious, luxurious and quiet. Awesome staff. Nice breakfast,!!!! They have a cool bar overlooking the city with a Good jazz band playing alive. Concierge helpfull and efficient. We had a private butler that was so efficient and kind. Definitely worth going.

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Helpful?
Thank Pilates A
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Pilates A, Thank you very much for writing an exceptional review about your last stay with us. I have shared your comments in our daily morning meetings and I can assure you that all of our team was very glad to hear your words about your stay, especially Arturo, our Chief Concierge and Raquel, our Head Butler. We are...

sydney
Reviewed 2 January 2015

Formally situated in the Business District, this hotel is very well run generally. It doesn't have much personality though, there's a real generic-air about it. The staff are friendly, polite and efficient. I did feel that one of the concierge's was directing me to restaurants that suited him, for some reason, rather than what I was looking for. Hmm. The...

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Helpful?
Thank goldieSydney
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear goldieSydney Thank you very much for taking the time in writing a review about your last experience at our property. We are always glad to hear from our guests, since it helps us to continue delivering excellence in service to all of our esteemed guests. I have shared your words in our daily morning meeting with our Department Heads,...

NJ
Reviewed 30 December 2014

Was outstanding in every way. Stayed three nights, used their car service and bar. Rooms are exceptional, service top notch and friendly. Great location and breakfast is good(not the best in Mexico however). The bar service, selection and atmosphere is simply marvelous. They do have one problem and that is they don't pick up their phone when you call from...

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Helpful?
Thank Marcobatuta
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Marcobatuta, Thank you very much for sharing your experience with us. It is always very important for all of our team to receive feedback from our guests and to learn what we need to do to achieve excellence in service. I have shared your comments in our daily meeting and especially with Arturo, our Head Concierge, in order to...

Paris, France
Reviewed 30 December 2014

Lovely luxury hotel in Mexico city, while the location was quite noisy it was in the middle of the hustle and bustle of the city which is a plus in my opinion. The breakfast was incredible and the rooms were phenomenal!

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Helpful?
Thank 813mar_as
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear 813mar_as, Thank you very much for your exceptional review! It is always a great honor to hear from our guests, and specially to know that we were able to deliver an incredible experience. I have shared your comments in our daily meeting and I can assure you that everyone was very pleased to hear your kind words. We look...

san francisco
Reviewed 25 December 2014 via mobile

Disappointing for the price. Located in very busy and noisy location. Enormous room but not that well appointed. Nice patio bar in hotel for evening drinks and breakfast. Would recommend other hotels on the Reforma especially if comfort and convenience is worth more than name brand.

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Helpful?
Thank trippergalore
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear trippergalore, First of all I would like to thank you for taking the time in reviewing our property and your last experience with us. On behalf of our entire team, I would like to offer you our sincere apologies since we did not manage to surpass your expectations. We strive on delivering excellence in service and to always make...

Holt, United Kingdom
Reviewed 22 December 2014

My stay at the St Regis Mexico City was outstanding. The staff was very welcoming, calling us by our names and offering us champagne every time we passed by reception, the breakfast buffet was delicious and the drinks at the bar were outstanding! The beds were heaven, and the beautiful rooms made it hard to get out and explore every...

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Helpful?
1Thank Chiara E
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Chiara E, Greetings from Mexico City! We would like to thank you for sharing your kind words about your last experience with us. We are truly honored to hear about your time at our property and most of all to learn that you felt pampered and comfortable in our rooms. I have shared your review with our entire team...

Reviewed 22 December 2014

Not only is this hotel situated in a prime spot (only a short walk from the Castillo and Anthropolgy Museum) and the facilities amazing, the service sets it apart from any other hotel I have visited. From the moment we checked we felt cared for. The complementary buffet breakfast was tasty and set us up for our days of sightseeing....

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Helpful?
Thank Connie O
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Connie O, Greetings from Mexico City! Thank you very much for taking the time in reviewing your experience at The St. Regis Mexico City, it is always a great honor to read your words and to share them with our entire team. We always strive in delivering excellent service and a warm smile to all of our guests. We...

Brussels, Belgium
Reviewed 20 December 2014

It has to be said, service in this hotel is great. Upon arrival my bags were taken imideately care of and i got a glass of champagne even before i reached the check in desk. i was guided to my room which was spacious and equipped with everything a business person needs. I went in the evening to the bar...

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Helpful?
1Thank Emmanuel V
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Emmanuel V, Greetings from Mexico City! First of all I would like to thank you for taking the time in sharing your last experience with us at our property, it is always a great pleasure to get feedback from our guests and to continue creating great moments. We are always very pleased and honored to learn that you enjoyed...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 

Additional Information about The St. Regis Mexico City

Address: Avenida Paseo de La Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $409 - $959 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
The St. Regis Mexico City Hotel Mexico City
Hotel Style:
#1 Spa Hotel in Mexico City
#2 Business Hotel in Mexico City
#3 Luxury Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Mexico City staff and other travellers.
12 questions
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Questions? Get answers from The St. Regis Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If it's a week day and you're a light sleeper ask to not overlook the roundabout.”
 of 5 bubbles bedheadwlg, 6 Feb 2017 | Read review
“Prefer an upper floor with view facing towards Avenue La Reforma”
 of 5 bubbles Terumah, 22 Jan 2017 | Read review
“Rooms are HUGE...they are all fabulous”
 of 5 bubbles DesireeK97, 21 Jan 2017 | Read review
“We were in room 911, a junior suite. Very nice.”
 of 5 bubbles Boggio, 4 Jan 2017 | Read review
“away from the main road and junction (Reforma)”
 of 5 bubbles stuartmB8057UB, 31 Dec 2016 | Read review
5 of 5