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Krystal Grand Suites Insurgentes

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Traveller (22)
Room & Suite (10)
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Overview
  • Excellent69%
  • Very good19%
  • Average4%
  • Poor2%
  • Terrible6%
2 days ago
“A Day of Relaxation”
3 weeks ago
“All good”
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Krystal Grand Suites Insurgentes
Special Rate: Free room upgrade
Offers from Krystal Grand Suites Insurgentes
Special Rate: Free room upgrade
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Reviews (46)
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1 - 5 of 9 reviews
Reviewed 2 days ago via mobile

As an Interior Designer, I'm so picky with hotels. This hotel is a piece of art. The guest room was large and well appointed. We had filet and a wonderful bottle of wine and en-suite massages. The staff catered to our every need.

Thank Teresa B
Reviewed 3 weeks ago via mobile

Everything is as advertised and as expected for this level. We hosted a 50 people 2-day meeting with people from +10 countries. All went well. International and Mexican food. “La Cantina” can host business/social events however I would recommend go to one of the many...More

Thank Ximena C
Response from Michelle A, Gerente at Krystal Grand Suites InsurgentesResponded 3 weeks ago

Thank you for this wonderful feedback. It is the priority to each staff member to exceed the expectations of every guest in every way and to hear that we were able to do so for you brings us much joy. I am pleased you were...More

A TripAdvisor Member
1
Reviewed March 23, 2018 via mobile

The hotel was amazing. The conference room, the people and Food were great. Michelle, the concierge, is a star. She was fabulous and handled several things for me including amenities, print outs for my meeting and personally escorted me to my room upon arrival. The...More

Thank A TripAdvisor Member
Response from Michelle A, Gerente at Krystal Grand Suites InsurgentesResponded March 24, 2018

Thank you for your wonderful comments. It is the priority to each staff member to exceed the expectations of every guest in every way and to hear that we were able to do so for you brings me much joy.We look forward to the pleasure...More

Reviewed February 25, 2018 via mobile

Clean and comfortable. Good location. There were maintenance issues that were reported and/or obvious but were not taken care of. Location is good but windows are not double pane so rooms are very noisy, even up on the 10th floor. Somehow we were getting fewer...More

Thank Luis M
Response from Michelle A, Gerente at Krystal Grand Suites InsurgentesResponded February 26, 2018

I appreciate the feedback you have provided and we apologize the inonviences that you during your stay. We carefully review your feedback and I have shared your concerns with our leadership team in order to avoid this kind situations. Your satisfaction and loyalty is a...More

Reviewed January 29, 2018

This hotel es nice looking, but thats it... It is really unfortunate to experience a hotel that looks nice superficially but they have no idea on how to operate... check in was awful, took for ever, the room was not clean on the floor they...More

Thank cargoma
Response from Michelle A, Gerente at Krystal Grand Suites InsurgentesResponded February 2, 2018

We sincerely regret what happened during your last visit. We would like to inform you that we are currently looking into the inconveniences that you experienced. Your comfort and satisfaction are our top priorities. Please rest assured that we are taking all this feedback most...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Airport Transportation
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$106 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Luxury Hotel in Mexico City
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$106 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Luxury Hotel in Mexico City
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (22)
Room & Suite (10)
Dining (1)
Nearby
San Angel
San Ángel is known for its artistic vibe and elegant
details displayed throughout its streets, antique
residences and haciendas where famous actors like
Consuelo Velázquez, Capulina and other prominent
families used to live and that have now been turned
into beautiful galleries, cafés and restaurants. An
array of cultural and artistic activities are
organized in the neighborhood, but it is on Saturdays
...More
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