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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#54 of 475 hotels in Mexico City
Location
Cleanliness
Service
Value
Travellers' Choice
NH Collection Mexico City Reforma is ideally situated in the heart of Mexico City in a convenient location for visiting the city's financial, commercial and tourist areas. The main avenues Paseo de la Reforma and Avenida Insurgentes are just steps away, as is the National Museum of Anthropology and History and the main shopping centers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car park
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
242Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
Contact
Calle Liverpool 155 Zona Rosa, Mexico City 06600 Mexico
Name/address in local language
Getting there
InsurgentesMexico City Metro3 min
SevillaMexico City Metro9 min
Rental CarsSee all Mexico City car hire
1351Reviews33Q+A73Room tips
Reviews
Traveller rating
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- 135
- 63
- 75
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Most Recent
Excellent hotel and excellent staff. My room was spotlessly clean and I loved the pool. One of my favorite hotel brands to stay in, to be honest I've stayed in other places and I'm never disappointed wherever I go I know what to expect from the brand.
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: There is an amazing Mexican restaurant called “ La casa de Toño” it is a must try if you staying...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded 1 week ago
Dear 49giot, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed our stay and to know that we exceeded your expectations, We will be thrilled to welcome you back at NH Collection Mexico City, Your home away from home! Best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Our stay in this hotel has been delightful. Excellent customer service, the hotel itself is pretty modern, in the heart of Zona Rosa, close to everything. The accommodations are really nice, rooms are great, with wonderful views and the decoration on point. Restaurant food is delicious. The host Jesus is very kind and caring, and he lead us to the Liverpool Tours office inside the hotel. This tour agency was our daily plan choice by excellence, with too many options to choose, and private tours as well. Our guide was Porfirio, and he did and excellent job, very knowlable of all the landmarks, history, culture and above everything, very respectful and kind. My recommendation, check the tours with the agency first, and all the packages they offer.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Diego Chourrout, Director General at NH Collection Mexico City Reforma
Responded Aug. 7, 2021
Dear Mr. Jesus, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our warmth, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mou M wrote a review Jan. 2023
Hotel, was nice, very expensive for what you get. On top of that the clowns wanted USD 45, for checking in 1h earlier, saying it was early check in. Mediocre experience over all. Probably wont come back, better options in the area.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded 1 week ago
Dear Moum702, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest in especially before or after a long flight. I am really very sorry for not being able to meet and exceed your expectations this time. I am deeply sorry you decided not to stay with us again, still I would like to invite you once more so I can personalize your stay right from the moment you decide to reserve, Best! María Lazalde Guest Relations Manager lm.lazalde@nh-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in suite 604 and had to wear gloves in the room. The hotel has no heat and is unbearable in winter months. During the day it’s warm outside, but the windows don’t open so it’s not possible to warm up the room. Other old hotels would at least have portable heaters. After complaining 3 times and saying we’d call Amex travel, the front desk said they would move us to the 12th floor that does have a heater, but the it was just being cleaned by housekeeping. Then the manager on the front desk called and said it’s not available. He offered us food credit, but we couldn’t use the food credit Amex gave us as the restaurant isn’t good, we just wanted a hotel room that would keep us warm. Amex agreed it shouldn’t be included in their ‘hotel collection’ and helped us change hotels. Glad we booked through Amex but it shouldn’t have been on their site to start with.…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded 1 week ago
Dear RJ-Chicago, I would like to thank you for the time you took to review your recent experience at NH Collection Reforma Mexico City, we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest I am really very sorry for not being able to meet and exceed your expectations this time, also, we are extremely sorry you decided not to stay with us again, I already passed your comments to the managers involved, we are currently working in this action plan, I hope to hear from you soon, Best! María Lazalde Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was clean but after staying in the NH hotel in Mexico City this was a step down. The wifi was 3G and kept dropping. There were no pool towels at the pool and you had to pay a deposit to use a pool towel. The hotel could use a few upgrades, but it was a decent clean place to sleep.
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Review collected in partnership with NH Hotels
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded 3 weeks ago
Dear DanielSDaniels, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. I would like to investigate more regarding the towels by the pool, our towels are located near the pool and you do not need to pay a fee, they are refreshed constantly, Could you please share with me more details about your experience? Please, contact me at lm.lazalde@nh-hotels.com. We will be thrilled to welcome you back at NH Collection Mexico City, Best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is hotel perfectly located in the trendy part of Mexico City. Lots of restaurants and entertainment spots nearby. Very safe even to walk in the evenings. The rooms are comfortable, spacious, and very clean. I loved the rain shower! There is a coffee machine, a bar fridge, and a safe. You get all that you expect from this hotel and more. The staff at the reception are very friendly and helpful. The food is excellent and has a variety to choose from during breakfast. I recommend it 100%.
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Date of stay: November 2022Trip type: Travelled on business
Value
Location
Service
Room Tip: It is safe to walk and explore the areas around the hotel. Many interesting spots to see.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded 4 weeks ago
Dear Phumzie1818, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed our stay and to know that we exceeded your expectations, We will be thrilled to welcome you back at NH Collection Mexico City, Your home away from home!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveler22489486286 wrote a review Dec. 2022
Very easy check in and out. No hidden or random fees. Very good location, 10 minutes away from all the main attractions. Lobbyist Jesus was very helpful and friendly. He helped us find the best and cheapest way to Cuernavaca!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded Dec. 13, 2022
Dear Traveler22489486286, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed our stay and to know that we exceeded your expectations, We will be thrilled to welcome you back at NH Collection Mexico City, Your home away from home! Best! María Lazalde Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This NH is handily located quite close to most tourist attractions in CMDX, as well various business areas. It doesn’t have a car drop off and the street outside looks more like a tank training ground than a city street. Check-in was fairly quick and we were able to get a room slightly earlier than the 3pm check-in time. Reception was constantly busy and not sufficiently staffed. Staff were efficient, but had no time for anything more than basic interactions as they always had a queue of people waiting for them. The corridors (at least on the sixth floor) were quite tatty and run down, with dirty old carpets and scuffed walls. The room felt similar - with scuffs on furniture and walls and the floorboards separating. Nothing attached to a wall was level. The door locks were incredibly temperamental and could take ages to make to work. There were many sockets and handy light controls in the room as is usual with NH hotels. The HVAC worked well, but was noisy so we mostly left it off. There was a horrible smell of sewage in the bathroom on the first day, but after reporting this to reception it improved. Most of the towels provided were very old and in need of replacing. The breakfast was very good and, frankly, a highlight of the hotel. Selection was extremely wide and items were frequently replenished. Overall I would consider returning if the price was right, but this is definitely one of the more disappointing “premium” NH hotels.…
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel is centrally located to all the places we wanted to explore by walking. Breakfast was very good! Ask for Adrian Duran. He is always very attentive and offers local food suggestions. We plan to return to Mexico City and stay at the NH collection hotel.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded Nov. 18, 2022
Dear Alejandraalvf5, Agradecemos el tiempo que se tomó en calificar su experiencia en NH Collection Reforma Mexico City para nosotros es muy importante conocer la experiencia de nuestros huéspedes. Nuestro compromiso siempre es ofrecer una experiencia inolvidable a cada uno de nuestros huéspedes, nos da gusto conocer su opinión sobre nuestras instalaciones, una servidora y mi equipo de trabajo agradecemos sus comentarios, deseando poder recibirle próximamente en esta su casa. ¡Saludos!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura B wrote a review Nov. 2022
Room is delightful and always looking pristine, food delicious, best treatment and fully greatful for how the employees, specially with the waiter Bruno who was treating me with full attention, kindness and greatfulness. Totally recommend to stay in NH Collection
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Date of stay: November 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded Nov. 18, 2022
Dear LaurabJ6441MF, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed the event and to know that we exceeded your expectations, We will be thrilled to welcome you back at NH Collection Mexico City, Your home away from home!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$95 - US$130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh mexico city hotel mexico city, nh hotels mexico city, nh hotel mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityJuarez / Reforma / Zona Rosa / Cuauhtémoc District
NUMBER OF ROOMS
306
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Claim Your ListingNH Collection Mexico City Reforma (C̶$̶1̶4̶3̶) C$98 - UPDATED 2023 Prices, Reviews & Photos - Hotel - Tripadvisor
Frequently Asked Questions about NH Collection Mexico City Reforma
Which popular attractions are close to NH Collection Mexico City Reforma?
Nearby attractions include Zona Rosa (0.01 km), Ambarte (0.03 km), and Plaza del Angel Centro de Anticuarios (0.2 km).
What are some of the property amenities at NH Collection Mexico City Reforma?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at NH Collection Mexico City Reforma?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Mexico City Reforma?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to NH Collection Mexico City Reforma?
Conveniently located restaurants include La Mansion Marriott Reforma Steakhouse, Balta, and Condimento Restaurant.
Are there opportunities to exercise at NH Collection Mexico City Reforma?
Yes, guests have access to a pool and a fitness centre during their stay.
Does NH Collection Mexico City Reforma have airport transportation?
Yes, NH Collection Mexico City Reforma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at NH Collection Mexico City Reforma?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Mexico City Reforma?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NH Collection Mexico City Reforma offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Mexico City Reforma?
The staff speaks multiple languages, including English and Spanish.