Sheraton Mexico City Maria Isabel Hotel
Avenida Paseo de La Reforma 325 Col. Cuauhtemoc, Mexico City 06500 Mexico
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About
#73 of 475 hotels in Mexico City
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Travellers' Choice
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Airport transportation
Paid private parking on-site
Free wifi in the business centre
Paid wifi
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Body wrap
Facial treatments
Hand massage
Head massage
Massage
Neck massage
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Additional bathroom
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Bidet
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English, French, Spanish
Location
97Great for walkers
Grade: 97 out of 100
248Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
Contact
Avenida Paseo de La Reforma 325 Col. Cuauhtemoc, Mexico City 06500 Mexico
Name/address in local language
Getting there
InsurgentesMexico City Metro8 min
SevillaMexico City Metro10 min
Rental CarsSee all Mexico City car hire
2087Reviews58Q+A100Room tips
Reviews
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This place is right next to the US Embassy and in a central location in Mexico. If you are here on business you will be close to everything. Rooms are very quiet and we didn’t hear the usual door slams of hotels. We highly recommend this hotel. Did not like the pool as it is on the roof and just not impressive but didn’t need to swim when we had so many other fun things to do in Mexico City
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Uriel Pacheco, Other at Sheraton Mexico City Maria Isabel Hotel
Responded 2 weeks ago
Dear franciscomorales We appreciate the time you took to write about your experience in our facilities and we are very proud that it was satisfactory and that we met your expectations. Every day the entire team at Sheraton Mexico City Maria Isabel strives to provide a service of excellence and deliver on our promise of warmth and comfort. We´re very fortunate to have one of the best locations on Paseo de la Reforma, with a wide variety of destinations around the property that can be visited. We hope to have you back soon in this your home and receive you with a warm welcome.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
This is a nice hotel but not too fancy. The staff is great and very helpful at all times. I worked with front desk, housekeeping, room service and the concierge. Everyone was very helpful and had a smile. Clearly a great staff. The rooms are nice. This is an older hotel but they have kept it in good shape.
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Date of stay: August 2022
Value
Location
Service
Room Tip: Make sure to get a room with the Reforma Blvd view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Uriel Pacheco, Other at Sheraton Mexico City Maria Isabel Hotel
Responded Sep. 21, 2022
Dear CASECHI We appreciate the time you took to write to us. We are proud that we met his expectations on his most recent visit. At our Sheraton Mexico City Maria Isabel we work hard to meet our goal of comfort and warmth for our visitors. We hope to see you soon back in this house of hers.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
酒店的位置就在革命雕像附近，位置不错。 工作人员的服务真的很好，尤其是克劳迪娅让我有宾至如归的感觉。 休息室的食物也不错。 房间很干净。 如果再去墨西哥城旅游，我一定会选择这家酒店。 而且我也会推荐我的朋友入住这家酒店。 The hotel's location is near the revolution statue, a good location. and the staff are really at good service, especially Claudia made me feel at home. The lounge's food is also good. The room is clean. If I travel to Mexico City again, I would definitely choose this hotel. And I would also recommend my friend to stay in this hotel.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Uriel Pacheco, Other at Sheraton Mexico City Maria Isabel Hotel
Responded 3 weeks ago
Dear Passenger08741823863 We are proud that we have met your expectations during your stay with us, each of our associates strives every day to offer the best service to our clients and to be able to fulfill our promise of warmth and comfort. On the other hand, we are infinitely grateful for your recommendations, we will be waiting for you with open arms to give you a warm welcome.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This Hotel is very nicely located at the Angel of independence. I stayed for a week there and found it to be a great experience. The staff is very pleasant and helpful, common areas are clean and nicely decorated. The room was also clean and well maintained with nothing missing or broken. The ability to use the hotel app to check in and even open your room door was a very nice touch. Room service was quick and food was good. This hotel is 1 block from good restaurants in either direction and the area is well lit and secure from what I noticed ( next to the US embassy so guards 24/7) . The only thing I can suggest is, if you need to exchange Dollars for Pesos , that you don't do it at the hotel money exchange in the lobby area. The person was not all that friendly and you need to give personal info ( passport) to exchange PLUS they pay you close to 3 pesos per dollar less than the going rate which can be 30+ dollars difference on just 300 US. A better alternative is to go to the bank next door OR walk on block toward the sister property ( Marriott ) and 2 doors over to hotel ( next to oxxo) you can find and exchange that gives you the going rate and does not ask for any personal information.…
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Date of stay: December 2022
Value
Cleanliness
Service
Room Tip: I recomend the bussiness deluxe room in the reforma tower
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Uriel Pacheco, Other at Sheraton Mexico City Maria Isabel Hotel
Responded 3 weeks ago
Dear Elchicozen Thank you for taking the time to write and share your experience with us. We´re proud that we have met your expectations during your visit, fortunately we have a privileged location on Paseo de la Reforma surrounded by different attractions; On the part of our service, we strive every day to keep our promise of service and comfort to all customers who visit us. We hope to have you back soon receiving you with a warm welcome.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for one night and I wouldn’t stay here again. Very disorganized staff and the rooms were just okay. Nothing special. I know it’s not as expensive as other Marriott hotels, but I would at least expect the toilet seat to be the right size of the base. It was too small for the base in our room. For a little more, I would have stayed at the Marriott across the Reforma. Checked in at the front, which was packed and had a long line. We had requested a room away from the elevators, which at first they were unwilling to accommodate but then they did. Go upstairs, settle into the room, and we then hear loud Mexican music playing in the room next to us. It was early evening on a Friday, and it sounded like some girls maybe getting ready to go out for the night. We called down 2 times to the front desk over the course of an hour asking them to do something and still nothing happened. We decided to walk downstairs and confront the front desk directly. As we walk out of our room, we see staff on the floor that is definitely scoping out something on our floor near us but they’re being evasive. (I think they were responding to our 2 calls but did nothing to tame the situation.) Language barrier got us a little here as the man didn’t speak English, but he seemed genuinely trying to help us and I explained in Spanish how the loud music next to us was unacceptable and we wanted to be moved if they couldn’t do anything about the other guests. He escorted us down to the front desk and then their maître de made us stand in the long line again to be helped, instead of just taking us right to the front with another employee to help us. Why should we have to wait again? We finally get to the front and then the manager is helping us, Ana I believe. We said we called down to the front desk through the room phone twice, but nothing changed with the rudeness of the guests next to us, and we wanted to be moved. She said the calls from the room phone go to a separate operator in the hotel, not to the front desk, so she wasn’t aware of the issue yet. I didn’t say this because it would not have gone well with the language barrier, but that sounded like their problem of logistics, not mine. We’re paying guests and that was unacceptable. She said she would try her best to get it resolved. Trying her best…it should have been fixed immediately. We said well if it’s not fixed, I want to be moved. She said it’s a full hotel and we couldn’t be moved anywhere else. I told her to call me once she called the other guests to let them know that their behavior wasn’t acceptable, and she said she would. Well we never got a call……
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Victor Tenorio, Guest Services / Front Office at Sheraton Mexico City Maria Isabel Hotel
Responded Dec. 22, 2022
Dear 681shi, We deeply regret that your experience in our hotel had not been fully satisfactory due to the situation that arose during the stay with us. We appreciate the time you took to share your feedback. This helps us to continue working very hard to offer memorable experiences. For all our team, exceed the expectations of every guest and visitor represents a daily commitment, and we try to achieve the promise to create a global Community of travelers, connecting and inspiring what make everyone feel like home. We expect for every guest also a good behavior and consideration about other guest, and when we receive this kind of information related to loud or any other issue, we exhort them once again to keep the proper manners. Related to your requests of room, we try our best to honor all of our guest requests and try to consider every single need and expectation expressed; unfortunately, due to the high season, it was quite challenging, so we deeply apologize for that. Your full satisfaction is our strongest commitment, and we shall continue working to make sure your expectations in further visits are exceeded. On the staff service and language barrier topics that you shared, please rest assured we would be working very hard to improve it in order to avoid future events. We hope to have the opportunity to see you again soon in this, your home away home. Sincerely, Victor Tenorio Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simply spectacular service complements a great location on Reforma. My rooms on several visits have been invitingly furnished in warm tones. Nothing edgy anywhere. And, the windows actually open if only partway. The real key here is a happy, clearly motivated staff. Thanks to Oscar, lead concierge, for going far out of his way to make arrangements, pursue tickets. Also, Jose and his colleagues in the Sheraton Club for consistently exceptional service. Whether you stay. In the hotel or not, stop into the Jorongo nightclub in the lobby to enjoy the very lively traditional Mexican entertainment.
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Date of stay: December 2022
Value
Cleanliness
Service
Room Tip: Try for a room in the Reforma Tower
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Uriel Pacheco, Other at Sheraton Mexico City Maria Isabel Hotel
Responded Dec. 22, 2022
Dear will r. We really appreciate the time you took to share your experience with us; We are glad to know that we met your expectations during your stay and that we fulfilled our promise of service to you. On your part, we will notify Oscar and Jose of your congratulations including our entire team, who strive every day to fulfill our promise of warmth and comfort. We hope to see you back soon in this your home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice hotel! The front desk staff were very friendly. I don’t speak fluent Spanish so they were very accommodating in speaking English during my check in/out process. Our room was the king size suite but it wasn’t very big. The bathroom was very small. The breakfast Buffett is great! There were a lot of options and the food was good. The location is great being right on Reforma. Easy to walk to many restaurants and shopping areas. Also walking distance to many touristy spots. I will absolutely stay here again next time I’m in CDMX.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Uriel Pacheco, Other at Sheraton Mexico City Maria Isabel Hotel
Responded Dec. 14, 2022
Dear Cultura68473538612 Thank you for being able to share your experience with us and knowing that your stay was to your liking. At our Sheraton Mexico City Maria Isabel we work hard every day to create memorable experiences with each of our visitors. Fortunately, we have one of the most privileged locations in Mexico City, being close to different tourist destinations and on one of the most important avenues such as "Paseo de la Reforma" We will wait for you with open arms and a warm welcome the next time you visit us, we hope to see you very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose this hotel because it was the best value of the Bonvoy properties for a busy weekend in CDMX (around $225 USD a night without tax), and it was conveniently located to Roma Norte, La Condesa and Polanco (and very close to Zona Rosa). There is good daily house keeping, and each time they replenish small complimentary bottles of water. (They are small, however, so you will need to purchase additional water at the 7-11 nearby.) I also appreciated being able to check in a bit earlier, around 11am local time. Jose in the lounge provided great service and packed us cookies and nuts when we came during snack hours. Reasons to deduct a star: The rooms are a bit on the older side. The shower leaked into the carpet on the other side of the wall. Additionally, I didn't love the taxi situation. Our Ubers were taking a while to take us to Estadio Azteca, so we asked the bellhop to ask for one of the taxis that was parked outside of the hotel. He asked us for 3.5x the Uber price. At that point, we didn't have a choice, so we decided to just got for it. At the end of the trip, when we paid, he automatically added a tip, and then tried to scam us into convincing us to pay additional to wait for him for a return trip, for an additional exorbitant fee. He scared us by saying the area was dangerous and there would be no taxis available. Of course, after the game ended, there were tons of taxis nearby, and we were able to get an Uber easily. Thankfully we didn't fall for it! I wished that the hotel would have had a more trusted taxi system that was properly metered for the next times the Uber apps are having trouble for future guests. …
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Date of stay: November 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Uriel Pacheco, Other at Sheraton Mexico City Maria Isabel Hotel
Responded Dec. 5, 2022
Dear Alilu007. We really appreciate the time you took to write about your experience at our hotel. Without a doubt, our hotel has one of the most privileged locations in Mexico City. Every day we strive to create memorable experiences, so we work hard to keep our promise of service and comfort. We hope to have you back very soon in this your home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is amazing ! Location wise you couldn’t ask for a better hotel to stay ! It’s a safe place to be and to rest. The employees are extremely nice and courteous!!! The food is great! The rooms are spacious and well kept !! The gym good too. The bar and restaurants are well kept !
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: There are many restaurants around the hotel and in the hotel too ! The receptionists are súper...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded Nov. 29, 2022
Dear chacinrojas Thank you for taking the time to share your comments related your most recent stay on Sheraton Mexico City Maria Isabel Hotel. For all our team is great honor realize that our daily effort to keep our legacy after all this years is successful, this is our strongest commitment. Our staff members deeply understand and thank for your preference and loyalty, and shall be excited to see you again soon here, your home away home. Best regards from Mexico City, and since now, we wish Happy Holidays.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has an excellent location. On the other hand it's old and feels old. Our room faced the back side of the building and was pretty quiet. The room's AC performance was poor. The lobby bar is a scary place. First of all it's noisy, they have this disk jockey playing all sorts of songs at volume levels that interfere with your conversation. There's also the issue that girls (evidently non-guests) go to the bar to sit and wait for some guy tu buy them a drink and take them upstairs to their room. We didn't imagine this, my wife and I saw it and this happens with the full cooperation of the bar's staff. I wouldn't stay here again. I must say people at the front desk, the restaurant, concierge and bell boys were all very helpful and friendly. Too bad the bar is ruining their work…
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Uriel Pacheco, Other at Sheraton Mexico City Maria Isabel Hotel
Responded Nov. 8, 2022
Dear Hummer63, We want to thank you for the time you took to write us and share your experience at our hotel. We deeply regret that your experience was not the best. As the worlds gathering place, for us, our "non-discrimination" policy is very important and access is allowed to anyone regardless of gender, age, etc. First of all, the safety of our visitors is the most valuable thing, so every illicit situation that arises in our facilities will be properly monitored. We hope to see you in the future in this your home and to be able to offer you the best service and comfort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$123 - US$201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton maria isabel hotel, sheraton mexico city, mexico city sheraton
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuauhtemoc / Reforma / Zona Rosa / Lomas de Chapultepec 5 / Cuauhtémoc District
NUMBER OF ROOMS
756
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Claim Your ListingSheraton Mexico City Maria Isabel Hotel - UPDATED 2023 Prices, Reviews & Photos - Tripadvisor
Frequently Asked Questions about Sheraton Mexico City Maria Isabel Hotel
Which popular attractions are close to Sheraton Mexico City Maria Isabel Hotel?
Nearby attractions include Zona Rosa (0.4 km), Ambarte (0.5 km), and Fuente de la Diana Cazadora (Diana the Huntress Fountain( (0.09 km).
What are some of the property amenities at Sheraton Mexico City Maria Isabel Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Mexico City Maria Isabel Hotel?
Top room amenities include a flat screen TV, an additional bathroom, and a bidet.
What food & drink options are available at Sheraton Mexico City Maria Isabel Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Mexico City Maria Isabel Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sheraton Mexico City Maria Isabel Hotel?
Conveniently located restaurants include La Mansion Marriott Reforma Steakhouse, Balta, and Condimento Restaurant.
Are there opportunities to exercise at Sheraton Mexico City Maria Isabel Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Mexico City Maria Isabel Hotel have airport transportation?
Yes, Sheraton Mexico City Maria Isabel Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Mexico City Maria Isabel Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Mexico City Maria Isabel Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Mexico City Maria Isabel Hotel?
The staff speaks multiple languages, including English, Spanish, and French.