This place is right next to the US Embassy and in a central location in Mexico. If you are here on business you will be close to everything. Rooms are very quiet and we didn’t hear the usual door slams of hotels. We highly recommend this hotel. Did not like the pool as it is on the roof and just not impressive but didn’t need to swim when we had so many other fun things to do in Mexico City
This is a nice hotel but not too fancy. The staff is great and very helpful at all times. I worked with front desk, housekeeping, room service and the concierge. Everyone was very helpful and had a smile. Clearly a great staff. The rooms are nice. This is an older hotel but they have kept it in good shape.
酒店的位置就在革命雕像附近,位置不错。 工作人员的服务真的很好,尤其是克劳迪娅让我有宾至如归的感觉。 休息室的食物也不错。 房间很干净。 如果再去墨西哥城旅游,我一定会选择这家酒店。 而且我也会推荐我的朋友入住这家酒店。 The hotel's location is near the revolution statue, a good location. and the staff are really at good service, especially Claudia made me feel at home. The lounge's food is also good. The room is clean. If I travel to Mexico City again, I would definitely choose this hotel. And I would also recommend my friend to stay in this hotel.
This Hotel is very nicely located at the Angel of independence. I stayed for a week there and found it to be a great experience. The staff is very pleasant and helpful, common areas are clean and nicely decorated. The room was also clean and well maintained with nothing missing or broken. The ability to use the hotel app to check in and even open your room door was a very nice touch. Room service was quick and food was good. This hotel is 1 block from good restaurants in either direction and the area is well lit and secure from what I noticed ( next to the US embassy so guards 24/7) . The only thing I can suggest is, if you need to exchange Dollars for Pesos , that you don't do it at the hotel money exchange in the lobby area. The person was not all that friendly and you need to give personal info ( passport) to exchange PLUS they pay you close to 3 pesos per dollar less than the going rate which can be 30+ dollars difference on just 300 US. A better alternative is to go to the bank next door OR walk on block toward the sister property ( Marriott ) and 2 doors over to hotel ( next to oxxo) you can find and exchange that gives you the going rate and does not ask for any personal information.…
We stayed here for one night and I wouldn’t stay here again. Very disorganized staff and the rooms were just okay. Nothing special. I know it’s not as expensive as other Marriott hotels, but I would at least expect the toilet seat to be the right size of the base. It was too small for the base in our room. For a little more, I would have stayed at the Marriott across the Reforma. Checked in at the front, which was packed and had a long line. We had requested a room away from the elevators, which at first they were unwilling to accommodate but then they did. Go upstairs, settle into the room, and we then hear loud Mexican music playing in the room next to us. It was early evening on a Friday, and it sounded like some girls maybe getting ready to go out for the night. We called down 2 times to the front desk over the course of an hour asking them to do something and still nothing happened. We decided to walk downstairs and confront the front desk directly. As we walk out of our room, we see staff on the floor that is definitely scoping out something on our floor near us but they’re being evasive. (I think they were responding to our 2 calls but did nothing to tame the situation.) Language barrier got us a little here as the man didn’t speak English, but he seemed genuinely trying to help us and I explained in Spanish how the loud music next to us was unacceptable and we wanted to be moved if they couldn’t do anything about the other guests. He escorted us down to the front desk and then their maître de made us stand in the long line again to be helped, instead of just taking us right to the front with another employee to help us. Why should we have to wait again? We finally get to the front and then the manager is helping us, Ana I believe. We said we called down to the front desk through the room phone twice, but nothing changed with the rudeness of the guests next to us, and we wanted to be moved. She said the calls from the room phone go to a separate operator in the hotel, not to the front desk, so she wasn’t aware of the issue yet. I didn’t say this because it would not have gone well with the language barrier, but that sounded like their problem of logistics, not mine. We’re paying guests and that was unacceptable. She said she would try her best to get it resolved. Trying her best…it should have been fixed immediately. We said well if it’s not fixed, I want to be moved. She said it’s a full hotel and we couldn’t be moved anywhere else. I told her to call me once she called the other guests to let them know that their behavior wasn’t acceptable, and she said she would. Well we never got a call……
Simply spectacular service complements a great location on Reforma. My rooms on several visits have been invitingly furnished in warm tones. Nothing edgy anywhere. And, the windows actually open if only partway. The real key here is a happy, clearly motivated staff. Thanks to Oscar, lead concierge, for going far out of his way to make arrangements, pursue tickets. Also, Jose and his colleagues in the Sheraton Club for consistently exceptional service. Whether you stay. In the hotel or not, stop into the Jorongo nightclub in the lobby to enjoy the very lively traditional Mexican entertainment.
Very nice hotel! The front desk staff were very friendly. I don’t speak fluent Spanish so they were very accommodating in speaking English during my check in/out process. Our room was the king size suite but it wasn’t very big. The bathroom was very small. The breakfast Buffett is great! There were a lot of options and the food was good. The location is great being right on Reforma. Easy to walk to many restaurants and shopping areas. Also walking distance to many touristy spots. I will absolutely stay here again next time I’m in CDMX.
We chose this hotel because it was the best value of the Bonvoy properties for a busy weekend in CDMX (around $225 USD a night without tax), and it was conveniently located to Roma Norte, La Condesa and Polanco (and very close to Zona Rosa). There is good daily house keeping, and each time they replenish small complimentary bottles of water. (They are small, however, so you will need to purchase additional water at the 7-11 nearby.) I also appreciated being able to check in a bit earlier, around 11am local time. Jose in the lounge provided great service and packed us cookies and nuts when we came during snack hours. Reasons to deduct a star: The rooms are a bit on the older side. The shower leaked into the carpet on the other side of the wall. Additionally, I didn't love the taxi situation. Our Ubers were taking a while to take us to Estadio Azteca, so we asked the bellhop to ask for one of the taxis that was parked outside of the hotel. He asked us for 3.5x the Uber price. At that point, we didn't have a choice, so we decided to just got for it. At the end of the trip, when we paid, he automatically added a tip, and then tried to scam us into convincing us to pay additional to wait for him for a return trip, for an additional exorbitant fee. He scared us by saying the area was dangerous and there would be no taxis available. Of course, after the game ended, there were tons of taxis nearby, and we were able to get an Uber easily. Thankfully we didn't fall for it! I wished that the hotel would have had a more trusted taxi system that was properly metered for the next times the Uber apps are having trouble for future guests. …
The hotel is amazing ! Location wise you couldn’t ask for a better hotel to stay ! It’s a safe place to be and to rest. The employees are extremely nice and courteous!!! The food is great! The rooms are spacious and well kept !! The gym good too. The bar and restaurants are well kept !
This hotel has an excellent location. On the other hand it's old and feels old. Our room faced the back side of the building and was pretty quiet. The room's AC performance was poor. The lobby bar is a scary place. First of all it's noisy, they have this disk jockey playing all sorts of songs at volume levels that interfere with your conversation. There's also the issue that girls (evidently non-guests) go to the bar to sit and wait for some guy tu buy them a drink and take them upstairs to their room. We didn't imagine this, my wife and I saw it and this happens with the full cooperation of the bar's staff. I wouldn't stay here again. I must say people at the front desk, the restaurant, concierge and bell boys were all very helpful and friendly. Too bad the bar is ruining their work…
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