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Sheraton Mexico City Maria Isabel Hotel

PricelineUS$122*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$262*
US$122*
Great Deal
US$135*
US$135*
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Sheraton Mexico City Maria Isabel Hotel
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1,384 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Mexico City Maria Isabel Hotel
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Showing 816: English reviews
Attleboro, Massachusetts
Reviewed 4 April 2017

I stayed here looking for the life of Mexico and it was the best choice. Mall across the street, great restaurants at a walking distance, tried the Italian Restaurant at the hotel and the food was delish. Room clean and great service, hair dresser on premises. The employees are great. Best decision ever! Will do it again soon! Next door...

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Helpful?
Thank bbenitez94
Management response:

Dear bbenitez94, all associates from Sheraton Maria Isabel thank your visit and comments about the service, facilities and experince you had with us and we will be more than happy to have you back soon! I invite you to follow us on our offiicial acoounts and share your story with all Sheraton Maria Isabel Community! Kind regards, Maria Cano Marketing...

San Francisco
Reviewed 3 April 2017

We stayed here for my Birthday celebration, never having been to Mexico City, we wanted to stay in an upscale and safe area. We had a wonderful stay, using our Starwood points in a Club room suite, which was awesome, great breakfasts, and afternoon happy hour snacks. We got outstanding service from Leslie Salinas, who went over and above her...

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Helpful?
Thank Turtledove8
Management response:

Dear Turtledove8, leslie is indeed an outstandind assoicate, I will share your comments with her, I´m sure she will love the feedback! I feel happy that you enjoyed your trip to Mexico City and Í´m thankfull you choosed Sheraton Maria Isabel for your first Mexican experience and you delighted us with your comments. All Sheraton Team wishes you a Happy...

Reviewed 30 March 2017 via mobile

Great hotel, Better staff. My new home away from home. I will be back as soon as I can. Amenities were above and beyond, bellmen had everything I needed. The concierge made my tour arrangement effortless and would love to commend all of the people who made our vacation memorable.

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Helpful?
Thank George G
Management response:

Dear George G, I have to say I really enjoyed reading your feedback! All Sheraton Mexico City Maria Isabel associates works hard to make every stay memorable and I´m glad we made it with you! I definitely will give the feedback to all staff you mention, we really appreciate it! We look forward to have you back home soon! Maria...

Arlington, Texas
Reviewed 28 March 2017 via mobile

Checked in on Monday and will be leaving Thursday. As noted in other reviews the hotel is in a great location although I have not have time to get out and explore much. My room 1526 is great (some form of a suite) and the water pressure and temp is great! The club lounge serves a great breakfast and stopping...

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Helpful?
Thank drqarlington
Management response:

Dear drqarlington, thank you for such a wonderfull review! I´m more than pleased to read that you are enjoying your stay with us and having a wonderfull time in our city. Your commnets about your experince with our associates and services are great to hear, I will take them to our team. Please come to our concierge team, they can...

Reviewed 26 March 2017

Sheraton has fallen behind time and newer hotels in the city. Location is the best, service is tops. However, facilities are seriously outdated. Carpets stained, public spaces uninviting and rooms need to be refreshed. Gold within SPG means close to nothing so, don't expect a fresh room, nor lounge access. Internet is terrible and for those who pay for it,...

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Helpful?
6Thank Ignacio B
Management response:

Dear Ignacio B, we appreciate your comments about our location and the service, I will spread the word to our associates also I will take notes on what you are suggesting we need to change, we want you to feel more than comfortable when you visit us and we will work on this so you can have the best. I...

Sao Paulo
Reviewed 19 March 2017

Central location, spacious rooms, ample breakfast. Close to parks and bus tour (TuriBus). Practical free WiFi. Some nice restaurants in streets around. If necessary, English speaking staff. Would be nice to have ATM in the lobby as most taxis and restaurants just accept cash

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Helpful?
Thank teomaneris
Management response:

Dear teomaneris, I´m happy to know that you consider the hotel as excellent,indeed the location is convenient for our guests and the night life is quite good too. We count with ATM down next to the lobby stairs for the next time you visit us. Please let us know if we can do anything else to improve your visit. Greetings,...

Reviewed 19 March 2017

Some rooms are older than others and need some upgrades, check in was just ok when I tried to change my reservation which was done through SPG it was a headache, it took Javier to step in to help out. Breakfast was good, bar and restaurant staff were very attentive. Not sure if I will choose this hotel for my...

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Helpful?
Thank Regina N
Management response:

Dear Regina N, I appreciate the comments about your check-in experience and regret it was not good enough, I will take this comments to the Front Office Manager to make the check-in process more efficient, also I will share your positive feedback about our restaurant, bar and breakfast service to our team. Please give us a chance to improve the...

Frisco, Texas, United States
Reviewed 18 March 2017 via mobile

My company changed from Hyatt to Sheraton and I have to say Sheraton has a lot to learn from Hyatt when it comes to consistency in quality and service. I already have 8 stays ytd at different Sheraton properties in Latin America and I have to say that I have yet to report a good experience..... I have stayed at...

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Helpful?
Thank PiscolabisFrisco
Management response:

Dear PiscolabisFrisco, please receive my sincere apologies for the experience you had at our property, thanks to your comments we know we have to make some changes in order to offer you the best, to make you feel you are in the same hotel every time you come and stay with us. I will share your comments with our staff...

Reviewed 16 March 2017 via mobile

Great Hotel for business because there is plenty to do after business meetings. You can have a nice walk on Reforma, and good food and drinks all around the area. The hotel is going trough renovations.

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Helpful?
Thank Humberto C
Management response:

Dear Humberto C, we appreciate your comments about the hotel, if you come again to the city please don´t hesitate to visit us and try our renovated rooms! We would like to have your feedback! Greetings, Maria Cano Marketing & Social Media Manager

Pittsburgh, PA
Reviewed 15 March 2017

was a nice business hotel... wifi and breakfast costs extra and there are some really nice breakfast places next door.. Even though I am a Marriott Gold member, I was put in the Towers (the old section :( ) and told it would cost USD 30 extra to get to the new section... I checked in around midnite - the...

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Helpful?
1Thank Bidanda
Management response:

Dear Bidanda, I´m sorry to hear about your room allocation, we will put more attention to it so the assigned room can be comfortable as you deserve. I will also give your comments to the Front Office Manager about your experience with our associate as well as the good comments to our concierge team. We will keep improving so next...

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04/06/2017 05/06/2017
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Staying in Reforma / Zona Rosa

Neighbourhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Strategically located on Mexico City's financial district, across the Angel of Independence. 755 Rooms, including 67 suites and 5 penthouses. All rooms features Sweet Sleeper Beds and Wireless Internet Access. 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Maria Isabel offers a bussiness center area with Link-Sheraton Tecnology by Microsoft. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 

Additional Information about Sheraton Mexico City Maria Isabel Hotel

Address: Avenida Paseo de La Reforma 325 | Distrito Federal, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: $151 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Reservation Options:
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton
Hotel Style:
#25 Family Hotel in Mexico City
#26 Luxury Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Mexico City Maria Isabel Hotel staff and other travellers.
17 questions
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Questions? Get answers from Sheraton Mexico City Maria Isabel Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the one with the Angel de la Independencia view.”
JuanAmaya, 20 May 2017 | Read review
“Club level rooms are great”
Yesi255, 17 May 2017 | Read review
“Ask for a room with a view, in one of the higher floors”
AleAnazco, 10 May 2017 | Read review
“Do all you can do to get a room with a nice view, or at least in the upper floors.”
669germanr, 19 Apr 2017 | Read review
“Request the front rooms to have a view of the Angel is right across”
bbenitez94, 4 Apr 2017 | Read review
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US$122* /night
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Prices are for 1 room, 2 adults
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