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Sheraton Mexico City Maria Isabel Hotel

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Sheraton Mexico City Maria Isabel Hotel
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1,312 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Mexico City Maria Isabel Hotel
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Showing 771: English reviews
Toronto, Canada
Reviewed 19 June 2014

On first appearance the hotel seems very nice, nice lobby, gift shops etcetera, but after arriving in your room you will be left feeling a little disappointed. There are some interesting shops in the lobby, selling all kinds of stuff, their is a spar, a barbers, a restaurant, and a bar, which always seems quite lively, theirs even a Starbucks...

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Helpful?
Thank Matt D
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Matt D Guest: We appreciate your choosing the Sheraton Maria Isabel as your home away from home. Your feedback is also appreciated, it helps us to take action on our opportunity areas. We hope you give us an opportunity to welcome you in a near future. Cordially,

Canada
Reviewed 18 June 2014 via mobile

just came back ...nice location , quiet room I had but very dated ...20-25 years ...need a major renovation. Got waken up by service man to ask me if i needed a remote control eventhou I had the do not disturb sign on .If I could ...I would choose a better hotel....newer.

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1Thank marcelintoCanada
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear marcelintoCanada Guest: Thank you for sharing your recent stay at the Sheraton Maria Isabel Hotel & Towers. We offer you our apologies for the inconvenience you experienced. We appreciate your bringing this to our attention, it allows us to take corrective actions and to offer memorable experiences to our guests. We look forward to having the pleasure of welcoming...

Reviewed 17 June 2014

After reading the other reviews I thought - it's a Sheraton, it can't be that bad. It is. First the positives - the downtown location is good and the staff are helpful. The rooms though are far from top notch. My room was quite old and tatty. It had seen a lot of use and furniture and fittings are falling...

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2Thank thegrebe
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear thegrebe Guest: Thank you for your preference for the Sheraton Maria Isabel Hotel & Towers. We offer you our apologies for the inconveniences you experienced during your stay with us. We are addressing your feedback to our Hotel Management, who appreciates it. We look forward to the opportunity of welcoming you again in a near future. Cordially,

Sydney
Reviewed 17 June 2014

I love this hotel because of its location and the friendly service. I have always been lucky to be upgraded each time I stayed at this hotel because I am a SPG Platinum member. This hotel provides a few more perks for its platinum members. The interior deco is very old fashion and even the fabric on the chair was...

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Thank R L
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear RL Guest: We appreciate your choosing the Sheraton Maria Isabel as you home away from home and your feedback about your recent stay with us. We hope to have the pleasure of welcoming you back soon. Cordially,

Miami, Florida
Reviewed 13 June 2014

I stayed at the hotel 3 nights on business and was pleasantly surprised not only at the location which was wonderfully central to a huge walkable area and lots of nice restaurants surrounding the Reforma and Angel, close to where I needed to go but also convenient from the airport - 35 minutes in traffic on arrival and 15 minutes...

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Thank runedawg
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear runedawg Guest: Thank you very much for sharing your wonderful feedback. We are glad to read that your experience was memorable. We are sharing it with our Team, who makes its best to offer personalized service to our Guests. We look forward to having the pleasure to welcoming you again in a near future. Cordially,

Rio de Janeiro, RJ
Reviewed 7 June 2014

My reservation was for a Business deluxe king room. What I got was 2 double beds and a smelly old room. I give up now... I was to stay here for 2 nights and now I will move tomorrow to another hotel canceling the second night. Maybe it's really time I change my chain of hotel...

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3Thank Daniel3282
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Daniel3282 Guest: Thank you for sharing us your recent stay at the Sheraton Maria Isabel Hotel & Towers. We offer you our sincere apologies for not meeting your expecations. We are sharing your experience with our Hotel Management, who appreciates your time and preference. We hope to have the opportunity of welcoming you back soon. Cordially,

Montreal
Reviewed 6 June 2014

My first time to Mexico City for a business trip. I didn't know what to expect and was quite pleased with the hotel and their services. At arrival in the Airport I managed to find the Taxi stand where you pay in advance for your fare. The cost was approx. $17 US and the ride took around 30 minutes. Always...

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Thank Cobblett
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Cobblett Guest: It is a pleasure to read about your exciting experience at the Sheraton Maria Isabel. We feel proud about our Team, who offers professional and personalized service to our guests. Thank you very much for sharing your complete experience and we look forward to having the pleasure to welcoming you every time you visit Mexico City. Cordially,

Washington DC, District of Columbia
Reviewed 3 June 2014

We just returned from another good stay at the Sheraton Maria Isabel. PROS: *Located right beside the US Embassy *Located across the street from popular restaurants and bars (gay and straight) *Not far from the Zocalo, and the nice Condesa and Roma neighborhoods *Excellent mattress and water pressure *Excellent and friendly service *Health club with wet and dry saunas *Hotel...

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2Thank Chuck20009
DianaVerdin, VIP % Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Chuck20009 Guest: Thank you for describing and recommending the Sheraton Maria Isabel. We appreciate your choosing us to spend your stay in Mexico City. We are addressing your feedback about the Manhattan Deli Restaurant with our Food & Beverage Director and Executive Chef. We will be glad to welcome you during your next trip to Mexico City. Cordially,

Amarillo, Texas
Reviewed 30 May 2014

Friendly staff and upscale restaurants and lounges. This property is older, but has been updated and a nice stay. My room is on one of the upper floors, takes quite a bit of time for the shower to warm up, and the AC/heat is noisy with marginal performance. Otherwise the room is clean and comfortable. My view includes the "Angel...

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Thank Steve M
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Steve M Guest: Thank you for sharing your recent stay at the Sheraton Maria Isabel in Mexico City. We appreciate your feedback, it helps us to improve our services and offer memorable experience to our guests. We look forward to having the pleasure of welcoming you again soon. Cordially,

Greater London, United Kingdom
Reviewed 29 May 2014

Nice location , huge hotel with more than 700 rooms. Staff is very nice and always ready to help especially the ladies at reception who were so helpful and gave us some useful infos about the city. Rooms are large and quiet and very clean. Breakfast buffet is nice , there s also a Starbucks coffee in the hotel as...

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Helpful?
Thank mariomad
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear mariomad Guest: Thank you so much for your wonderful review about our Associates and services. We also appreciate your feedback about our room service delivery time, same that have been shared with our Food and Beverage Director. We hope that during your next trip to Mexico City, we have the pleasure of welcoming you. Cordially,

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Strategically located on Mexico City's financial district, across the Angel of Independence. 755 Rooms, including 67 suites and 5 penthouses. All rooms features Sweet Sleeper Beds and Wireless Internet Access. 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Maria Isabel offers a bussiness center area with Link-Sheraton Tecnology by Microsoft. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 

Additional Information about Sheraton Mexico City Maria Isabel Hotel

Address: Avenida Paseo de La Reforma 325 | Distrito Federal, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $153 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Reservation Options:
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton
Hotel Style:
#23 Luxury Hotel in Mexico City
#25 Family Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Mexico City Maria Isabel Hotel staff and other travellers.
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Questions? Get answers from Sheraton Mexico City Maria Isabel Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a room in the Reforma tower -- the rooms in the back tower are less expensive but simply not as nice.”
 of 5 bubbles 351craigs, 25 Feb 2017 | Read review
“ask for a room looking ath the angel”
  • my room had 2 bathrooms, and a couch, beisdes the bed
  • room view
 of 5 bubbles VENEZUELANMD, 20 Feb 2017 | Read review
“some rooms have a great view to the square, some face a wall”
 of 5 bubbles miguelgU9833NP, 10 Feb 2017 | Read review
“Be a member of the Starwood club.”
 of 5 bubbles WorldTraveler20c, 2 Feb 2017 | Read review
“Go for Reforma avenue view”
 of 5 bubbles 610hugob, 1 Feb 2017 | Read review
5 of 5