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Marquis Reforma Hotel & Spa

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1,105 Reviews from our TripAdvisor Community

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Showing 636: English reviews
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Houston, Texas
Reviewed 3 days ago NEW

we stayed for my birthday weekend, it was relaxing and comfortable, we ate at hotel restaurant and the food and service was very good. check in and check out process was easy, rooms were clean the only thing is they were charged for water in the room

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Helpful?
Thank Rosa c
Brussels, Belgium
Reviewed 5 days ago NEW

You have better options all around. This hotel is old and the worse is that you have to pay for everything. Wifi, nespresso capsule in room etc Won t be going back. Better options around. Service good as in all Mexico

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Helpful?
Thank Jabulani2012
Australia
Reviewed 6 days ago NEWvia mobile

We stayed for a week in Mexico city at this hotel. It was very comfortable and all the staff were very friendly obliging and helpful. Special mention to Jesus at front desk and Rosanna the Spa manager. The pool and spa are just gorgeous! We were offered an upgrade which we thought was good value which helped make our stay...

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Helpful?
Thank Sydneysider02
DeniseMarquis, General Manager Assistant at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to let us know how was your experience on your last visit at Marquis Reforma Hotel and Spa. It is very pleasant to know that you enjoyed our facilities and must of all that you received an outstanding service from our team. We love pampering our guests to make them...

South America
Reviewed 1 week ago NEW

I went into a meeting there and not good old. small not good wifi not open wifi, you have to get a password I was in Sheraton Maria Isabel and was much better , so in the area there are many hotel and this is not cheap

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Helpful?
Thank VENEZUELANMD
La Cruz de Huanacaxtle, Mexico
Reviewed 1 week ago

Beautiful rooms, quiet, safe and many restaurants. We used a private your company and then had the hotel arrange a driver for a day to tour us. Close to Anthropology Museum and park. Would definitely recommend staying there.

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Helpful?
Thank nancysX8403HI
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Nancy, We are delighted that you have decided to stay at our Hotel. Our aim is to give you the best experience, that is why we are so happy to know that you enjoyed our facilities and the tour. But most of all, that our team offered you an attentive service. Thank you for recommending us. We appreciate all...

A TripAdvisor Member
1 review
Reviewed 1 week ago

Stayed here for a quick 3 day visit. I decided on this hotel over the St. Regis and Four Seasons which are only a few blocks away. The cost of a suite was half the price of the other hotel's standard rooms. As we were traveling with our newborn, the extra space was a great bonus. The staff was superb...

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Helpful?
Thank A TripAdvisor Member
DeniseMarquis, General Manager Assistant at Marquis Reforma Hotel & Spa, responded to this review

Dear guest, Thank you very much for your feedback regarding your experience at Marquis Reforma Hotel. I would like to let you know it is very pleasant for us to know, the facilities met your expectation and the service of our staff was very helpful. Your comments motivate us to keep doing our activities with passion. Thank you for your...

Mexico City, Mexico
Reviewed 1 week ago

Very good location and service, but average room and small pool. Not what I expected for the price I paid. Nice Spa with good service there too. Didn't get the chance to try any of the restaurants, but they seemed pretty good.

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Helpful?
Thank 595luisalbertom
DeniseMarquis, General Manager Assistant at Marquis Reforma Hotel & Spa, responded to this review

Dear guest, The Marquis Family appreciates the very kind comments you have made about the facilities at the hotel, location and the most important, about our staff and their service. For all of us is a pleasure to know that every effort we make day by day to make your stay an excellent one, worth it. Would be a pleasure...

Chittagong, Bangladesh
Reviewed 1 week ago

Stayed in Marquis Reforma hotel from 24-26 January. Lovely lobby, not so big , but full of amazing sculptures . The service is of highest five star level with staff running the extra mile. From reception , phone operators , breakfast cafe I experienced super service. Not to forget well appointed rooms , a bit smallish but enough space. My...

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Helpful?
Thank H.K. C
DeniseMarquis, General Manager Assistant at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to let us know how was your experience on your last visit at Marquis Reforma Hotel and Spa. It is very pleasant to know that you enjoyed our facilities and must of all that you received an outstanding service from our team. We love pampering our guests to make them...

Mexico City, Mexico
Reviewed 2 weeks ago

The hotel is located in an active part of town. Many restaurants and local activities are close by. The service was excellent along with cleanliness of my room. Every staff member I encountered was friendly and helpful. Only comment I would suggest is to upgrade the television in rooms. Very old and picture quality is below average.

Review collected in partnership with this hotel
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Helpful?
Thank smaresident
DeniseMarquis, General Manager Assistant at Marquis Reforma Hotel & Spa, responded to this review

Dear guest, Thank you very much for your feedback regarding your experience at Marquis Reforma Hotel. We will consider your suggestion about the TV. I would like to let you know it is very pleasant for us to know, the facilities met your expectation and the service of our employees was very helpful. Your comments motivate us to keep doing...

Reviewed 2 weeks ago

I just finished a five day stay at the "Marquis Reforma Hotel & Spa" in Mexico City and I must say that it was one of the best hotel experiences that I have ever had! Overall, the hotel is lovely: clean, pleasant smelling (they have air fresheners on every floor), well furnished and comfortable with excellent restaurants and competent staff!...

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Helpful?
Thank Trista S
DeniseMarquis, General Manager Assistant at Marquis Reforma Hotel & Spa, responded to this review

Dear Mrs. Trista, Thank you very much for taking the time to let us know how was your experience on your last visit at Marquis Reforma Hotel and Spa. It is very pleasant to know that you enjoyed our facilities and must of all that you received an outstanding service from our team. We love pampering our guests to make...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Market Gourmet Cafe
Market Gourmet Cafe
Cuisines: Italian, Mexican, Asian, Argentinian, South American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Be inspired at the Marquis Reforma Hotel & Spa, a Leading Hotels of the World property located along Mexico City's fashionable Paseo de la Reforma avenue. This is where chic, contemporary style meets warm, intuitive service. It's the personal touches that really make us stand out. Friendly, attentive and always discreet, our staff takes the time to understand your unique needs. We're home to the only certified Leading SPA in Mexico City. Allow our therapists at our spa to help you relax with a holistic treatment or stress-melting massage. Complete your busy day dining at one of our three exquisite restaurants, where you can dinf the best of the Mexican , Spanish, Italian, Argentinian and Japanese gastronomies. ... more   less 

Additional Information about Marquis Reforma Hotel & Spa

Address: Paseo de La Reforma 465 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $186 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marquis Reforma Hotel & Spa 4.5*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hotel Marquis Reforma
Marquis Reforma Mexico City
Marquis Hotel Mexico
Marquis Reforma Hotel & Spa Mexico City
Hotel Style:
#5 Spa Hotel in Mexico City
#10 Business Hotel in Mexico City
#11 Luxury Hotel in Mexico City
#18 Romantic Hotel in Mexico City
#28 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Marquis Reforma Hotel & Spa staff and other travellers.
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Questions? Get answers from Marquis Reforma Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select a room on the 9th floor facing la Refoma - the view is superb!”
 of 5 bubbles , 10 Feb 2017 | Read review
“Executive rooms facing Reforma”
 of 5 bubbles jonathanr913, 10 Feb 2017 | Read review
“Ask for suites or junior suites”
 of 5 bubbles 894teresaaa, 24 Jan 2017 | Read review
“We moved to a suite which was much more spacious and accommodating.”
 of 5 bubbles rrhoades14, 16 Jan 2017 | Read review
“Our room was on the fifth (seventh) floor and was quiet with an interesting view of downtown skyscrapers.”
 of 5 bubbles L5620HSpatriciab, 16 Jan 2017 | Read review
5 of 5